- •I'hsк 5. Find the words in the text that mean
- •Interrupt your partner (s) to make a point or disagree:
- •As soon as you’ve read the text, define its topic and formulate the main idea of each part and of the whole text.
- •Now summarize the text. The Most Popular Sights
- •When the Locals are Friendly
- •Answer questions 1-14 by choosing from the list of travellers (a-h). Some of the choices may be required more than once.
- •There is no sign of your luggage when you arrive at you destination in the middle of the night Do you:
- •§4 Travelling abn
- •Packages and special offers
- •Packages and special offers
- •Train fres to major european cities
- •Packages and special offers
- •Unit II travelling around britain
- •Check your comprehension of the texts you’ve read by an swering these questions:
- •Read the article. Look up the italicized words and expressions, if needed, explain them in English and give their equivalents in Russian.
- •VI. Ask another student questions using these patterns:
- •In small groups, discuss:
- •Read the article about European train travel in the 21st
- •Have you ever travelled on a high-speed train? Read the
- •Work in groups. Discuss these questions. Give reasons for
- •Unit III travelling by air. Customs
- •Two friends are speaking about meeting their forme schoolmate at the airport.
- •Assignments
- •Give the English equivalents for:
- •Answer the questions: .
- •Ill .Complete the sentences using the facts from the above text as well as your own ideas and the expressions from Exercise I.
- •Do you know general rules and restrictions imposed on travellers? Share your knowledge in pairs.
- •, Now read the tips to air-travellers taken from Luftha Traveller's Brochure. Of what rules have you alre heard? What information is new to you?
- •IvlSum up the information and, working in pairs, inform your
- •Read the following article right through and then answe.
- •Shaping up nicely
- •Skim the article fairly quickly in order to find out:
- •Scan the text to find where the points below are mentioned and then read more carefully to say whether the following statements are true or false.
- •Natalie Trudeau has stopped over at Heathrow Airport in Britain on her way from Paris to Los Angeles. Read the conversations. Act them out
- •In pairs, look at the Duty-Free Allowance Chart. Make cm versations using this pattern:
- •Are these statements true or false?
- •Discuss:
- •Airport Security Survey
- •11 They are doing difficult but important job. I wouldn’t like to do
- •Allowances
- •Give the English equivalents for:
- •Answer the comprehension questions:
- •Which articles are prohibited to be brought into the uk?
- •Vocabulary items after the text.
- •Vocabulary items to be used while rendering the above mentioned information:
- •Read the two conversations. Explain the meaning of italicized words and expressions. Make up your own dialogues following this pattern..
- •Discuss:
- •On the Way Back
- •Give a summary of each conversation.
- •Speak about Mr. Brown’s air-journey to Lagos.
- •Recall one of the most interesting air journeys. Share your travelling experience with a partner.
- •Unit IV city transport
- •Travelling at night
- •Tickets
- •Give the English Equivalents for:
- •Answer the following questions:
- •Say whether, according to the text, the following statements are true or false and why.
- •Scan the article below in order to find reference to tit
- •Move to “Bury” London Traffic
- •Collocation
- •Write about your impression of travelling in Hong Kong.
- •Adjectives followed by prepositions
- •Role playing a formal business meeting
- •Read the following article and explain the meaning of tb
- •The article contains a number of expressions and idioi phrases. Working with a partner use a dictionary to un. Stand the following phrases:
- •Add other words and phrases to the two lists that could a be used. Which category would you put yourself in?
- •In small groups, list
- •UnitV hotel
- •You are going to read an extract from a travel guide devoted to accommodation for tourists in Great Britain. Before you do so, offer your opinion of what these types of hotels are:
- •Read about types of hotels in Great Britain. Mark peculiar features of each type.
- •Before you go on to read about British hotel classification, room booking and other accommodation, please state the type of hotel each sentence describes:
- •Think of other words and expressions conveying the s meaning:
- •Give the English equivalents:
- •Prices and booking
- •Now read about tourists’ ways of spending a night altem to hotels. What are the advantages of such accommodation
- •I. What hotel and in-room facilities and services would be most important for you if you stayed in the hotel?
- •Il Mr Harvey is in the Accommodation Bureau at Copenhagen Central Railway Station. Read the conversation between Mr Harvey and Fru Nielsen.
- •Act out the conversation between Mr. Harvey and Fru Nielsen.
- •Role-play. Work in groups of three.
- •Budget prices in Central London
- •Look at Conversation c, below. Complete the sentences. Conversation с
- •Role-play. Work in pairs.
- •Write a fax to book a double room in one of London hotels according to example:
- •Il Answer the questions on the above conversation:
- •Interview another student and complete the following registration card for them.
- •Read Conversation в and answer these questions:
- •Look through the dialogues in exercises 1, 3 and 5 and provide the synonyms for:
- •Say what these are for:
- •Role Play. Work in pairs. Don’t forget to change parts.
- •Have you ever complained about hotel service? If you have, whom did you talk to? Were your problems solved? Share your experience with groupmates.
- •Draw a picture of a hotel bedroom with some drawbacks. Give the name to the guest who was given such room and had to complain about it
- •Using the verbs below say what other things the Housekeeping staff should have done.
- •Some hotel guests are experiencing problems. Match eac. Problem (1-14) with a suitable reply (a-n).
- •Make up short conversations between a customer and hotel staff about the following problems:
- •Who do you think is responsible for dealing with each of the above problems:
- •Read the tetter and answer the questions after it.
- •Read the conversations between the receptionist in the Hotel International dealing with complaints. Dialogue 1
- •Dialogue 2
- •Dialogue 3
- •Answer the questions:
- •Role-play a conversation between a displeased customer and a helpful polite receptionist
- •Write a letter of complaint to your tourist agency or to the hotel manager.* You may need to make use of the following words and phrases:
- •Unit VI texts for synopsis
- •MePs Vote for Money-Back Deal for Air Passengers
- •Three Held over Firearms Smuggled on Dover Ferry
- •Glossary
- •References
- •Going through Customs
Read the conversations between the receptionist in the Hotel International dealing with complaints. Dialogue 1
Bryant: Hello, is that Reception?
Receptionist: Yes, it is.
Bryant: This is Miss Bryant in room 142. I checked in about ten minutes ago.
Receptionist: Ah yes, Miss Bryant. How can I help you?
Bryant: You can help me by getting my bathroom put right. It’s in an absolutely terrible condition. When I tried the shower, no water came out at all.
Receptionist: Oh dear, I am sorry to hear that. I’ll have it fixed immediately.
Bryant: And that’s not all. There’s no soap, towel or toilet paper.
Receptionist: I apologize for this, Miss Bryant:. We’re rather short-staffed at present. Housekeeping should have checked your room. We’ll attend to it as soon as possible. There’s been a misunderstanding.*
Bryant: That’s all right. The most important thing is to fix it as soon as possible.
Dialogue 2
Brewster: Good evening. My name is Brewster. There’s a booking in my name. A single room, three nights.
Receptionist: I’m awfully sorry, Mr Brewster, but we’ve let the room to someone else and there are no others available.
Brewster: What do you mean, you’ve let the room? I made the booking weeks ago.
Receptionist: I know, sir, but you should have checked in before six this evening. It’s nearly ten now. There’s a six p.m. release on all our rooms. It was in the letter of confirmation.
Brewster: That’s very pleasant, isn’t it? My plane was four hours late. And now you tell me that you’ve let my room.
Receptionist: I’m terribly sorry, but that is the situation. Let me see if I can book you another room in a nearby hotel, and we’ll arrange the transfer.
Brewster: I think that’s the least you can do. Well, all right, go ahead. I’ve got to sleep somewhere.
Receptionist: Good. Please take a seat and I’ll soon have something arranged for you.
Dialogue 3
Receptionist: Good morning, Mrs. Dupont. Is everything all right?
Dupont: No, it’s not. Someone’s stolen some of my valuables — two rings and a gold watch. J
Receptionist: I’m very sorry to hear that, madam. Where wei they?
Dupont: In my room. And the door was locked. It can only be_ one of your staff. I want my things back. And fast.
Receptionist: Well, I can certainly understand that you’re upset about losing them and we’ll do all we can to help. If they really are; missing, it’s a matter for the police. >
Dupont: What do you mean, ‘if they are missing’? I told yoft' they were. *
Receptionist: Yes, madam, but first I’ll have one of the Housekeeping staff look through your room in case they’re stilt there. But I must say that we can’t be held responsible. You should have deposited the valuables with Reception. It says so on the Key Card.
Dupont: That’s not good enough. I want to see the manager. Immediately.
Receptionist: I’ll be glad to call the duty manager for you, madam, but he’ll certainly say the same. We have very clear instructions about valuables and we must follow them.
Dialogue 4 Receptionist: Reception. Can I help you?
Smith: Yes. This is Sebastian Smith in room 704. I’ve tried to ring my wife in London twice and both times I was cut off
Receptionist: Did you actually speak to your wife, Mr Smith? Smith: Yes, it was the same both times. We spoke for maybe twenty seconds and then the connection was broken. The line was terribly bad, too. I could hardly hear her.
Receptionist: I’m sorry to hear that, Mr. Smith. That certainly shouldn’t have happened. Would you give me your wife’s number and I’ll get in touch with the operator? He’ll tell us if the fault is in their equipment or in ours. I’ll call you back as soon as 1 can.
Smith: Good. Thank you very much.