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TRAVELLING ABROAD Gradskaya.docx
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  1. Role-play. Work in pairs.

Student A. You want to stay at Studios Inn Hotel. Call the Re­ception, ask about the services, facilities and prices. Make a reser­vation.

Student B. Act as Front Desk clerk in Studios Inn Hotel. An-* swer A’s questions. Reserve a room for A.

  1. The following extracts are from two different letters, a letter, making a reservation and a letter of confirmation, but they have got mixed up. Put them in the right order to produce two correct letters.

Letter of reservation

Letter of confirmation

  1. Write a fax to book a double room in one of London hotels ac­cording to example:

02/07/2004

TO: ADVANCE RESERVATIONS, HOTEL REGENT, COPENHAGEN.

FROM: MICHAEL THOMAS, SALES DIVISION, UNI­VERSAL PRODUCTS, YORK.

PLEASE RESERVE A SINGLE ROOM WITH BATH FROM EVENING OF AUGUST 18th TO AUGUST 25™ 2004. A QUIET ROOM ON A LOWER FLOOR AWAY

FROM THE STREET IS PREFERRED. PLEASE CON*. FIRM AS SOON AS POSSIBLE AND INFORM ME IF A DEPOSITE IS REQUIRED.

FAX 109083654345

HOTEL RECEPTION Checking in at a Hotel

  1. Read the conversation between a receptionist Leone and a ho­tel guest Mr. Rawson.

Leone: Good evening. Can I help you?

Rawson: Yes. I’ve booked a room for the next three nights.

Leone: Could you give me your name, please?

Rawson: Yes. It’s Rawson. John Rawson.

Leone: Ah yes, Mr. Rawson. Here it is. A single with bath until the 27th. Would you fill in this Registration Card while I prepare your Key Card?

Rawson: Certainly. Ah good, it’s in English. Let me see... name... first name... Why do you need these passport details?

Leone: They are for the Police Department. We have to ask you for this information by law.

Rawson: Here you are. I think I’ve filled it in correctly.

Leone: Yes, that’s fine, Mr Rawson. Here’s your key. It’s room 708 on the seventh floor and the daily rate is 50 Euro, excluding breakfast. And here’s your Key Card with details of your booking on the front. Inside, it tells you about all the services the hotel can provide. You should carry it at all times. You’ll need it as identifi­cation in the hotel’s bars and restaurants if you want drinks and meals charged to your account.

Rawson: Right. I’ll take good care of that. You mentioned food. Is it possible to get something to eat this late?

Leone: Yes, our Belvedere restaurant is still open. Or if you want something lighter, there’s the Coffee Shop. It’s open round the clock.

Rawson: Good. I’ll put my luggage in my room first. How do I get to it?

Leone: Don’t worry about that. The porter will take your bags up in the lift and show you to your room.

Rawson: Right. Thank you very much. Good night.

Il Answer the questions on the above conversation:

  1. At what time of the day did Mr. Rawson arrive?

  2. For how long was Mr. Rawson planning to stay at the hotel?

  3. What kind of room had he booked?

  4. What interested Mr. Rawson about the Registration Card?

  5. Why was his passport information asked for?

  6. What kind of room did Mr. Rawson get? What did it cost per night?

  7. Why should Mr. Rawson carry his Key Card?

  8. What’s the Coffee Shop closing time?

  9. How would Mr. Rawson find his room?

r

IIL Consuela Rodriguez is checking in to the Studios Inn Hotel. Read Conversation A twice changing the parts. Then act it out taking the part of the Front Desk Clerk and the part of Con­suela Rodriguez,

Conversation A

Front Desk Clerk: Good afternoon. Can I help you?

Consuela Rodriguez: Yes. Do you have any vacancies starting tonighfl

Front Desk Clerk: Yes, ma’am, we do. How long would you like to stay?

Consuela Rodriguez: For four nights.

Front Desk Clerk: What kind of room would you like? Consuela Rodriguez: A single, if possible.

Front Desk Clerk: Let me see.... Will you be paying by credit card?

Consuela Rodriguez: Yes. MasterCard. Here you are.

Front Desk Clerk: That’s Ms. Rodriguez? I’ll just take an im­pression of your card. Would you please complete the guest regis­tration cardl

Consuela Rodriguez: Certainly.

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