- •И.А. Шерсткова
- •Essential business english practice
- •Практикум по основам делового общения на английском языке
- •Учебное пособие
- •Предисловие
- •Getting acquainted
- •1. Match the greetings with the most likely responses.
- •2. Joan Robertson is a Personnel Department manager at Travel With Us tour agency. She is introducing Pamela to her new co-workers.
- •3. How do you introduce / greet friends / business people in your country and in other countries?
- •4. Mr Lawrence is meeting Alice Green for the first time. They are in Mr Lawrence’s office in London.
- •Saying goodbye
- •7. Match the situations with the sentences.
- •8. Now say goodbye to each other. Use the phrases in ex.6 above.
- •9. Remember how to say ‘thank you’ and how to respond to thanks in English.
- •Tell me about yourself
- •10. Alice and Steve meet each other for the first time at their friend’s birthday party. Read their conversation and fill in the missing phrases given below the dialogue.
- •11. Match the questions with the answers below.
- •12. Imagine you are one of the persons below. Interview your partner and answer your partner’s questions about you.
- •13. Change partners. Ask your new partner about his/her first partner. What’s your position in your company?
- •14. Match positions with their descriptions.
- •15. Communication activity.
- •Making telephone calls
- •1. Work in groups. Find out your partners’ opinions.
- •2. Look at the chart below for key language and phrases used in telephone English and learn them by heart.
- •Incoming calls (when you receive a call)
- •Identifying your company (from the switchboard) (Представление своей компании по многоканальному телефону)
- •Identifying yourself when you pick up the phone (Представление себя)
- •Outgoing calls (when you make a call)
- •Introducing yourself (Представление себя)
- •3. Study some other useful expressions and remember them:
- •4. Study the following example of Business Telephone Conversation.
- •5. Study the phone conversation. Putting Someone Through
- •6. Study the dialogue, translate it and answer the questions below.
- •7. Rewrite the following conversation to make it sound more polite.
- •8. Complete the conversation using the words and phrases in the box.
- •9. Study the dialogues. Taking a Message #1
- •10. A few common expressions are enough for most telephone conversations. Practise these telephone expressions by completing the following dialogue using the words listed below.
- •11. Put the sentences below in the correct order. Some numbers have already been given to help you follow the line of the conversation. Role-play the situation.
- •Making appointments
- •1. Answer the questions.
- •2. Study the key vocabulary for making arrangements.
- •3. Lisa Watson wants to make an appointment to see Martin Lennon. Complete Martin’s half of the dialogue with sentences a) to h).
- •5. It’s time for the role-play activity. Work in pairs. Student a calls to postpone, bring forward or cancel an appointment. Student в is a secretary and answers a phone call.
- •7. Role-play the following telephone situations.
- •Leaving voicemail messages
- •9. Now practise leaving your own voicemail messages. You can make return messages to callers in ex.8. Going on a business trip by air
- •Buying air tickets
- •1. Remember the following words and expressions.
- •2. Study the dialogue, then cover the English variant and practise translating it from Russian into English.
- •3. Read the dialogue and fill in the missing sentences.
- •4. Study the dialogue below and answer the questions that follow it.
- •5. Put the sentences below in the correct order to make a dialogue.
- •6. You are in London and you want to buy a ticket for Rome. Complete the dialogue.
- •7. Study the following conversation.
- •8. Read the dialogue and fill in the missing words.
- •9. Study the dialogue below and answer the questions that follow it.
- •10. Look at the Categories and Options box. Then role-play the conversation using different options. Use ex.9 as a model.
- •11. Communication activity. Situation 1.
- •Situation 2.
- •12. Ask your partner these questions:
- •13. Study the dialogue below.
- •At the airport
- •1. Remember the following words and expressions.
- •2. Match the signs you can see at the airport with their Russian equivalents and remember them.
- •3. Look at this diagram indicating basic airport procedure and layout.
- •4. Read the leaflet ‘Mackenzie Airport Welcomes First-Time Fliers’. It describes the procedure for passengers at an airport. Fill in the gaps with words or phrases from the list below.
- •5. Imagine you are flying from Europe to the usa. Number the following events in a logical order.
- •6. Choose the correct answer.
- •7. Communication activity.
- •8. Work with a partner. Role-play the situations:
- •Check-in
- •9. Read the dialogue and fill in the missing words.
- •11. Communication activity.
- •At the gate
- •On board
- •1. You are on the plane. You may have the following conversation:
- •2. Below there are two announcements you can hear while you are on the plane. Study them and fill in the missing words from the boxes.
- •3. The following is a list of signs you can see in an airplane. Match the signs with their Russian equivalents and remember them.
- •In-flight meals
- •4. Here’s a conversation you might have on the plane:
- •5. Read the dialogue.
- •Passport control & customs
- •1. Answer the questions.
- •2. Remember the following words and expressions.
- •3. Translate the following into English using the active vocabulary from ex.2.
- •4. Study the dialogue. At Passport Control
- •5. Role-play the conversation ‘At Passport Control’ using the prompts below.
- •6. Study the conversation. At Customs
- •7. Role-play the conversation ‘At Customs’ using the prompts below.
- •8. Now you fill in a Customs Declaration form.
- •Currency exchange
- •1. Remember the following expressions.
- •2. Study the dialogue.
- •3. Now you go to a currency exchange office and buy or sell foreign currency.
- •1. Answer the questions.
- •2. Remember the following words and expressions.
- •3. Choose the correct variant.
- •Hotel reservations
- •4. Study the dialogue below.
- •5. Work with a partner. Translate the following into English.
- •Hotel check-in
- •6. Study the dialogue below.
- •7. Put the lines of the dialogue below in the correct order.
- •8. Now you complete a hotel guest registration card.
- •9. Below is a mixed up conversation. Rearrange the conversation so that it makes sense. Also circle an r if the receptionist is saying the line or a g if the guest is saying the line.
- •10. Communication activity.
- •11. Communication activity.
- •Room service
- •12. It’s ten o’clock at night. A guest calls room service to ask for something. Study the dialogue.
- •Hotel problems
- •13. Put the lines of the dialogue in the correct order.
- •Checking out
- •14. Remember the following expressions:
- •15. Study the dialogue.
- •16. Translate the following into English and role-play the situation using the cards below.
- •Job hunting
- •1. Discuss these questions:
- •2. Study and learn some useful vocabulary that can be handy in job hunting.
- •3. Translate the following into English using the active vocabulary from ex.2.
- •Job interview
- •4. Study and summarize (in English or Russian) the following information about job interviews.
- •5. Imagine you have been invited for an interview. Here are some typical questions you can be asked. Think them over beforehand and prepare your answers.
- •6. Role-play.
- •7. Discuss the following questions.
- •8. Study the information concerning applying-for-a-job correspondence. Pay special attention to ready-to-use model sentences for your letters. Letters of application
- •Application forms and cVs
- •Covering letters
- •9. Study and translate the samples of applying-for-a-job correspondence below. Unsolicited letter
- •Application form
- •Covering letter
- •Curriculum vitae (resume)
- •Cv Writing Tips
- •10. Now work in pairs. Decide whether you in your country and in your line of business would normally give the information below in
- •11. Below there is a typical cv for a recent graduate. Study and translate it, then answer the following questions:
- •Accepting a post
- •Nb for Russian cv writers
- •13. Now you practice writing your own cv, covering and unsolicited letters, and a letter accepting the post.
- •4. Study the information below about the main principles of a successful presentation.
- •Introduction
- •5. Now study the text of the presentation about Tara Fashions.
- •7. Trade Conference.
- •Negotiations
- •1. Study the information below and answer the questions which follow it.
- •Negotiating Across Cultures
- •2. Work in groups of four. You are each going to read an article (taken from the financial times) about a different negotiating style. Choose either Article a or b, or Article c or d below.
- •3. Work in your groups to answer these questions.
- •4. Study the information about the process of negotiating and summarize it in English or in Russian. Art of Negotiating
- •Types of negotiating
- •The Negotiation Process
- •Coming to a Close or Settlement
- •5. Study the situation below. What negotiating strategy and rules did Markus use?
- •In ex.5 above find examples of ‘negotiating vocabulary’.
- •7. Practise your ‘negotiating vocabulary’ by matching parts of sentences from columns a and b to make correct sentences.
- •8. Study the dialogue. The Negotiation Game
- •9. Work in pairs. Student a is the customer; student b is the supplier. You are negotiating the sale of some bricks. These are the negotiators’ objectives in the beginning.
- •Bibliography
- •Contents
Accepting a post
Letters confirming that you accept a post can be brief, as long as they cover all the relevant points.
Thank you for your letter of 23 December 20— offering me the post of_______. I am delighted to accept. I look forward to seeing you at 09.00, on Monday 10 January. As requested, I enclose one signed copy of the contract of employment.
I am returning a signed copy of the contract of employment, which you sent me with your letter of 15 February. I confirm that I will be able to begin work on Monday 9 March at 08.00, and look forward to seeing you then.
Thank you for offering me the temporary position of trainee in your bank, starting on Monday 14 November. I have read the Staff Handbook and the relevant details concerning traineeships, and accept the conditions of employment.
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25 Victoria Road Birmingham UK
27 July 2013
Anne Levin L.B. Richman Associates 27-29 Moore Park Road Peterborough UK
Your Ref: KH 305/9
Dear Ms Levin
I am very pleased to accept your offer of the post of senior lawyer, starting on 15 August 2013. As requested, I enclose a signed copy of my contract of employment. I look forward to meeting you.
Yours sincerely Adam Hall Adam Hall
Enc. Contract of employment
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Nb for Russian cv writers
В русском языке принято писать Петрова Ольга Ивановна. В английском же языке правило написания имени следующее: сначала пишется имя, затем первая буква отчества, а затем фамилия. Т.е. на английском языке Петрова Ольга Ивановна должно быть записано так: Olga I. Petrova.
Есть два варианта заполнения раздела Objective (цель, т.е. должность, на которую претендуете):
краткий вариант – просто указываете должность, на которую претендуете. Objective: Sales Manager – Цель: менеджер по продажам.
в одном предложении написать то, что бы вы хотели сделать для той компании, в которую Вы посылаете резюме, и в какой должности. Objective: To contribute outstanding skills to achieving your company’s goals as a sales manager – Цель: работать на благо Вашей компании, используя все свои выдающиеся способности менеджера по продажам.
Если раздела Objective в резюме нет, то оно прилагается к сопроводительному письму (Covering Letter), в котором содержится просьба о приеме на работу и указывается желаемая должность.
При указании периода времени (July 2010 – March 2012) помните: название месяца пишется с заглавной буквы. После цифр, обозначающих год, никаких букв, аналогичных нашей “г.” не пишется.
Все слова в названии должности, названия подразделения, названии компании в английском языке пишутся с большой буквы: Administrative Assistant; Sales Department.
Перед названием города никаких букв, аналогичных нашей “г.”, не пишется: г.Уфа - Ufa.
В разделе образование (Education) сначала необходимо указать высшие учебные заведения, затем дополнительные курсы, курсы повышения квалификации. Например: Master of Science in Networking, Networking Faculty, Moscow State University, Moscow, Russia, 2013.
Сначала указываем степень и специальность – Master of Science in Networking (магистр наук в области компьютерных сетей). Или Bachelor in … (бакалавр в …). Далее факультет – Networking Faculty. Далее ВУЗ – Moscow State University. Затем город – Moscow. Затем страну – Russia.
Если Вы посылаете резюме в компанию, находящуюся в вашей стране, то страну можно и не указывать, а если в компанию, которая находится в иностранном государстве, то рекомендуется указать. В заключение необходимо указать год окончания учебного заведения, в примере – 2013.
Как правильно перевести название своего ВУЗа и факультета? Обычно, на сайтах крупных вузов всегда имеется и русская, и английская версии. В английской версии всегда переведено название учебного заведения и названия факультетов.
В раздел Education можно добавить подраздел Extra-curricular activities (Внеучебная деятельность), где можно перечислить свои увлечения, участие в общественной, научной, спортивной жизни ВУЗа. Обычно эти сведения указывают студенты или выпускники, которым больше нечем заполнить свое резюме.
В разделе Skills (умения и навыки) или Qualifications (квалификация, подготовленность, профессионализм) можно указать уровень владения офисными программами: Skills: Microsoft Office (Word, Excel), 1C, Outlook Express, Photoshop.
В разделе Languages (знание языков) кроме указания тех языков, которые Вы знаете, желательно указать уровень владения языком:
native Russian – родной язык – русский fluent English – свободный, беглый английский advanced English – продвинутый уровень английского good French – хороший уровень французского intermediate German – средний уровень немецкого working knowledge of English – могу читать и говорить по-английски, но не свободно basic knowledge – базовый уровень, могу читать со словарем beginning Spanish – начальный испанский
В разделе References (рекомендации) если Вы не желаете пока указывать конкретных людей, то пишется стандартная фраза: References are available upon request – Рекомендации предоставлю по запросу.