3. Look at this diagram indicating basic airport procedure and layout.

Departure lounge Immigration Airside	Arrivals Immigration Baggage claim Airside
Landside Security Check-in Departures	Landside Customs Arrivals lounge

1. What happens at each point?

2. What other facilities and services do you find in an airport?

4. Read the leaflet ‘Mackenzie Airport Welcomes First-Time Fliers’. It describes the procedure for passengers at an airport. Fill in the gaps with words or phrases from the list below.

Paragraphs 1 and 2	Paragraph 3	Paragraph 4	Paragraph 5
boarding pass check-in desks conveyor belt economy excess luggage hand luggage terminal building trolleys	departure lounge duly-free immigration officer passport control security check	announcement boarding departure gate departures board flight attendant	baggage conveyor belt customs escalators green channel immigration control import duty

Mackenzie Airport Welcomes First-Time Fliers!

Welcome to Mackenzie Airport, designed to get your journey off to the right start. Whether you’re flying first class, business class, or (1)_______________ class, we aim to give you efficiency and comfort. For first-time flyers, we‘ve prepared this leaflet to help you on your way.

When you arrive at the (2)________________ you’ll find plenty of (3)______________for your luggage. Once inside the spacious departure lounge there are over fifty (4)________________ where your ticket will be checked and you’ll be given a (5)_______________. Your luggage will be weighed and put on a (6)_______________ which takes it to the plane. Please note there is a weight limit and any (7)_____________ will have to be paid for. You can keep one small bag with you and take it onto the plane as (8)__________________.

You should then go through a (9)______________ to make sure you are not carrying any dangerous or illegal items and (10)_______________, where an (11)______________ will look at your passport. Now you’ll find yourself in the comfort of our modern air-conditioned (12)________________. While you’re waiting for your flight to be called, why buy some cheap (13)______________ goods - alcoholic drinks, perfume, electrical goods, or souvenirs?

Soon you’ll hear an (14)______________ or see (15)_______________ that your flight is (16)______________. It will also tell you which (17)_____________ to go to. Here you’ll be helped by a ground steward and on the plane a (18)__________ will direct you to your seat. Bon voyage!

On your return to Mackenzie Airport we try to offer the same efficient service. After you’ve passed through (19)_______________, your luggage will be waiting on the moving (20)_______________ in the (21)_______________ hall. Then pass through (22)_________________ where you should take either the (23)______________, if you have nothing to declare, or the red channel, if you have to pay (24)____________. Once inside the arrivals lounge, lifts and (25)___________ will take you to all major transport services.

On behalf of everyone at Mackenzie Airport, I wish you a very pleasant journey.

Neil Thomson

Neil Thomson, Director of Mackenzie Airport

Welcome to Mackenzie Airport!

(From Going International: English for Tourism)