11. Communication activity.

Student A. You are a traveler and have just arrived at a hotel. Find out the following information at the reception:

• выясните, готов ли ваш номер;

• попросите разбудить вас утром в 7.30;

• спросите, где вы можете пообедать и включен ли завтрак в стоимость номера;

• спросите, в какое время в воскресенье вы должны выписаться;

• спросите где ближайший информационный центр.

Student B. You are a receptionist at a hotel. Student A has just arrived at your hotel. Answer his questions.

Room service

12. It’s ten o’clock at night. A guest calls room service to ask for something. Study the dialogue.

Room service:	Room service. My name is William. Can I help you?
Guest:	Yes, this is room 301. Could I have an early morning call, please?
Room service:	Certainly, sir. What time would you like the call?
Guest:	At half past six.
Room service:	6.30. No problem. Would you like breakfast sent up to your room?
Guest:	No, thanks. I’ll have it in the dining room.
Room service:	The dining room doesn’t open for breakfast until 7.30.
Guest:	Oh, in that case I will have it in my room. Just coffee and a croissant.
Room service:	Coffee and a croissant. Anything else?
Guest:	No, that’s all.
Room service:	Okay. Good night, sir.
Guest:	Thank you. Good night.

Now work with your partner.

Student A:You are a room service clerk.

Student B: You phone room service to make requests for:

• something to eat

• help with Wi-Fi connection

• an extra set of clean towels

• a bottle of champagne

• an extra blanket

• a morning taxi

• some soap, shampoo, toilet paper

• (your own request)

Don’t forget to swap roles.

Hotel problems

13. Put the lines of the dialogue in the correct order.

	It won’t be long. I’m really sorry about this.
	It’s my television. It doesn’t work.
	Oh dear. I’m sorry to hear that. What’s the matter?
	That’s okay. Goodbye.
	Reception. Can I help you?
	Yes, I’m afraid I have a small problem.
	Thank you. I’ll wait, then.
	Right, I see. I’ll ask someone to come up straight away.

Work with a partner. Practise having similar conversations to the one above (in the correct order). You’re having the following problems:

• one of the towels / dirty

• toilet / not work

• key / not work

• bedside light / not work

• bathroom door / locked

• pillows / not enough

• next-door room / very noisy

• floor in the room / dirty

• window / not close properly

• Wi-Fi / not available

• heating / too hot

• air conditioning / broken

• air conditioning / too cold

• shower / no hot water