10. Look at the Categories and Options box. Then role-play the conversation using different options. Use ex.9 as a model.

Category	Options
Flight Restrictions Departure time Flying time Stops Class Seating preference	single / one-way or return / round-trip ticket fixed return date or open ticket morning, afternoon, evening overnight or daytime connecting/transfer flight or non-stop first, business or economy aisle, middle, window

11. Communication activity. Situation 1.

Student A.

You are a traveller in Vancouver. Student B is a travel agent. You want to get to Ufa on Thursday morning. You can be at the airport only at 12:00 the earliest. Ask for direct flights, if there aren’t any take a transfer flight. Ask about departure / arrival time, check-in time, price, discount. Tell the travel agent your seating preference.

Student B.

You are a travel agent. Student A is asking you about flights from Vancouver to Ufa. You have this information:

UFA: WEDNESDAY Direct flight: Delta, 11:45 No other direct flights Evening: Russian Airlines to Moscow DEPART: Vancouver, 18:15 ARRIVE: Moscow International Airport, 23:30 Transfer to: Taiga Airlines to Ufa DEPART: Moscow International Airport, 5:05 ARRIVE: Ufa, 7:15 (local time)

Situation 2.

Student A.

You are a travel agent. Student B is asking you about flights from Vancouver to Samara. You have this information:

TO SAMARA: THURSDAY Direct flight: Samara Airlines, 8:30 No other direct flights Evening: Air Canada to Moscow DEPART: Vancouver, 16:30 ARRIVE: Moscow International Airport, 20:00 Transfer to: Ural Airlines to Samara DEPART: Moscow International Airport, 21:15 ARRIVE: Samara, 23:30 (local time)

Student B.

2. You are a traveller in Vancouver. Student A is a travel agent. You want to get to Samara on Thursday night. You can be at the airport only at 9:00 the earliest. Ask for direct flights, if there aren’t any take a transfer flight. Ask about departure / arrival time, check-in time, price, discount. Tell the travel agent your seating preference.

12. Ask your partner these questions:

• What’s your favorite airline? Why?

• Do you belong to a frequent flyer programme?

• Do you collect air miles on a programme?

• Do you choose an airline because of air miles?

• Have you ever travelled in business class?

• Has an airline ever upgraded you to a better seat?

• Where do you prefer to sit?

TELEPHONE TALK: IS THE FLIGHT DELAYED?

13. Study the dialogue below.

A: InterAir, can I help you?

B: Yes, please. I’d like some information about a flight arriving from Munich.

A: Yes. Do you know what the flight number is?

B: The flight number? I’m not sure. I know it leaves Munich at 17:30.

A: Oh, yes, that’s IA 345.

B: Yes, that’s it. Could you tell me what time it gets in?

A: Yes, the arrival time is 19:10.

B: 19:10. Do you know if there’s any delay?

A: No, the flight is on time.

B: Right, thank you very much.

A: You’re welcome. Goodbye.

Look at the prompts below and practice the conversation with your partner.

A: InterAir / help?

B: Yes, please / like / information / flight / Munich

A: Yes / know / flight number?

B: The flight number? / not sure / know /

leaves Munich / 17:30

A: Yes / IA 345

B: Yes / tell / time / gets in?

A: Arrival / 19:10

B: 19:10 / know/delay?

A: No / flight / on time

B: Right / thank / much