3. Соотнесите виды писем (a-f) с предложенными ниже.

A

Dear Mr. Keenan

Thank you for your enquiry dated 21 June.

As requested we enclose samples of different qualities of paper suitable for poster work.

We are pleased to quote as follows:

- Al quality Printing Paper white £2.21 per kg

- A2 quality Printing Paper white £2.15 per kg

- A3 quality Printing Paper white £2.10 per kg

These prices include delivery at your works.

All these papers are of good quality and quite suitable for poster work. We can promise delivery within one week from receiving your order, and hope you will find both samples and prices satisfactory.

Please give me a call on 2634917 if you have any questions.

Yours sincerely

B

Dear Sirs

OUR ORDER NUMBER R569

We ordered 160 compact discs on 3 January and they were delivered yesterday. I regret that 18 of them were badly scratched.

The package containing these goods appeared to be in perfect condition and I accepted and signed for it without question. It was on unpacking the compact discs the damage was discovered; I can only assume that this was due to careless handling at some stage prior to packing.

I am enclosing some of the damaged goods and shall be glad if you will replace them.

Yours faithfully

C

Dear Sirs

Thank you for your quotation of 5 July. Our order number 237 for four of the items is enclosed. All these items are urgently required by our customer so we hope you will send them immediately.

Yours sincerely

D

Dear Sirs

I was very sorry to learn from your letter of 15 August that the carpet supplied to your order number C395 was damaged on delivery.

Our head packer informs us that the carpet was first wrapped in heavy oiled waterproof paper and then in a double thickness of jute canvas. Under normal conditions this should have been enough protection. However on this occasion our delivery van contained a full load of carpets for delivery, and it is obvious that special packing precautions are necessary in such cases.

In all future consignments, we are arranging for specially reinforced end-packings which should prevent any future damage.

We realize the need to reduce your selling price for the damaged carpet and readily agree to the special allowance of 10% which you suggest.

Yours sincerely

E

Dear Sir/Madam

I have seen one of your safes in the office of a local firm and they passed on your address to me. Please send me a copy of your current catalogue. I am particularly interested in safes suitable for a small office.

Yours faithfully

F

Dear Mrs Johnson

Thank you for your letter enquiring about electric heaters. I am pleased to enclose a copy of our latest illustrated catalogue.

You may be particularly interested in our newest heater, the FX21 model. You will find details of our terms in the price list printed on the inside front cover of the catalogue.

Perhaps you would consider placing a trial order to provide you with an opportunity to test its efficiency. If you have any questions please contact me on 6234917.

Yours sincerely