3.What is important when making small talk.

the thought of making small talk with people you hardly know makes you feel uncomfortable.

Once the conversation has begun, remember that small talk is called small talk for a reason

Don't give too many details about a topic or tell stories that are too long. Don't introduce topics to the conversation which are negative or difficult, and certainly don't reveal your deepest personal thoughts and secrets.

. Instead, to begin with, stick to safe topics such as the weather and the town or city you are in.

Try to make the person yоu are talking to feel good about themselves. Show interest in what they are saying

Finally, don't forget that small talk serves a particular social function and can never replace true conversation

5 What is important in a successful business leader

Leadership, does not only refer to people at the top of the organization. There can also be leaders at departmental or team level.

leaders look at the big picture, welcome change, are good at motivating, and work well alone

confidence • an ability to make decisions

-self-awareness -an analytical mind –trustworthiness -being people-focused -vision –energy -adaptability -empathy - credibility -open-mindedness -sociable communication -strategic and political awareness. Self-confidence -an ability to make decisions

First is the role of leaders at the head of teams. Challenges for a team leader will include making sure that team goals are clear,

Second, leaders have 'vision'. This means generating ideas about the way ahead. Third, leaders are good at influencing and persuading.

Fourth, leaders are change agents - they see that in a fast-moving world any organization that stagnates will not survive.

7 What is important when implementing a lean manufacturing system

Lean manufacturing was developed in Japan in the middle of the twentieth century. It provides an

alternative approach to mass production.

The ideas behind lean manufacturing were first developed by Toyota in the early 1950s for its car production system, the Toyota Production System.

It is only more recently, however, that European and US companies have started to implement these ideas

'Lean' is a term used widely now in business, and the term 'lean management' now appears in different places and projects. In lean project planning, for example, long-term goals and objectives are still set, but are reviewed and changed more frequently

8 What is important when starting up a business

The business plan is an economic program of management of your business. It is very important to make the business plan competently and full. First, it will help you with working out of true strategy of business, secondly, will help to systematise possible losses and profits. But the business plan can play a very responsible role .The bank by means of your business plan can estimate a risk share, interest rates on the credit, conditions of delivery of the credit.

Бизнес-план - это экономическая программа управления вашим делом. Очень важно составить бизнес-план грамотно и полно. Во-первых, это поможет вам самим в разработке верной стратегии бизнеса, во-вторых, поможет систематизировать возможные убытки и прибыли. Но бизнес-план может исполнить и очень ответственную роль, когда вы с ним отправитесь в банк для получения кредита для всего дела. Банк с помощью вашего бизнес-плана сможет оценить долю риска, процентные ставки на кредит, условия выдачи кредита.

Also the business plan defines destiny of investments from the party. The competent business plan will interest investors and will involve in your business of their means.

Также бизнес-план определяет судьбу инвестиций со стороны. Грамотный бизнес-план заинтересует инвесторов и привлечет к вашему делу их средства.