- •1. Explain the roles of tour operators and travel agencies. What is the difference?
- •2. Show why people travel
- •3. Describe satisfactory and unsatisfactory service in a hotel
- •4. You are a general manager at the Hotel Ambassador in London. Explain what hotel staff should do not to lose customers.
- •5. Prove that it is great to work in a hotel for having a lot of benefits
- •6. As the owner of the hotel you see that it’s losing its popularity…
- •7. Set up you vision for the perspective of English language skills both as daily requirement and essential means for career
- •8. Prove that working in a team one should be responsible for the whole hotel.
- •9. Advertise any special interest tour
- •10. Dwell on the typical complaints of hotel guests
- •11. Give advice on how to make up a team at the hotel
- •12. Speak about experience and qualities you have acquired working in a hotel as a tour leader and tour guide
- •13. Speak on the advantages of organized tours
- •14. You have just employed a new receptionist. Explain his duties to him
- •15. The stages of putting up a package
- •16. Rewards the hotel offers to the staff.
- •17. The manager of a new ta speaks about the responsibilities of the staff
- •18. In what way are the functions of tour operators and tour agencies similar and different?
- •19. Show why people travel
- •I suggest, there are 3 main reasons, such as: leisure, business and also visiting friends and relatives (vfr) who live far away.
- •20. Responsibilities and functions of hotel manager
- •25. How are package tours made up?
1. Explain the roles of tour operators and travel agencies. What is the difference?
Tour operator is the organizer and provider of package tours, which include all of the components necessary for a complete vacation: transportation to and from the destination, hotel accommodation and transfer. In addition to the basic features, the tour package may also offer meals, entertainment, sightseeing, car rental and many other extras.
Tour operators buy in advance and in bulk from the principles: airlines, shipping lines, hoteliers and so on. They pay a much lower price than an ordinary member of the public, because they buy hundreds of seats or rooms from the principles. The tour operator than converts this bulk into individual packages also known as inclusive tours. These are marketed to the consumer through travel agents or by other systems.
Travel agents don’t operate tours. Travel agencies gives advices to travelers, promote and sell the tour packages that they have from various tour operators, then administer the tour bookings.
Travel agents usually are set up in prime (в найбільш престижних) locations with heavy traffic (інтенсивним рухом) such as beside the main roads, inside crowed shopping malls or at the ground floor of some buildings.
So, the professionals who bring all elements together to create a holiday are called tour operators. A travel agent is only a distributor, and typically travel agents rarely organize any travel assets (such as accommodation or transportation) of their own.
2. Show why people travel
Traveling is a part of our life. It is a very important method of enjoying a vacation. Today I am going to tell you about different reasons why people travel.
I suggest, there are 3 main reasons, such as: leisure, business and also visiting friends and relatives (VFR) who live far away.
I would like to emphasize, that many people travel entirely for the purpose of recreation or pleasure; they are people on holiday. Resorts usually attract tourists because of their sunny beaches, their snow-covered ski-slopes and different kinds of entertainment.
People also travel, because they want to learn other cultures and meet the people who live in such interesting places. They travel in order to educate themselves because travel is broadening the mind. There are many exciting places that a person can visit. For ex.: Spain, Italy, France, the United Kingdom, Brazil and others have places to offer for visiting and meeting people.
As far as I know, many people travel on business. Among them there are businessmen and government officials as well as people attending meetings, conventions, trade fairs and exhibitions. I would like to draw your attention to the fact that these people often combine pleasure with their work. They enjoy the cultural, shopping or sightseeing resources of the destination.
To tell the truth, there are many other reasons for people traveling from one country to another or even within the country. These reasons include sport events, education and training, religious pilgrimage, treatment and others.
In conclusion, I want to say, that whatever the reason for traveling is, the person gets a nice break from their regular routine. Traveling can bring a new sense of your life.