- •1. Look through the following text and be ready to discuss the key issues of it: Speaking on the phone
- •2. How well do you deal with the people on the phone? Answer the questions below for yourself, then compare your answers with your classmates:
- •3. Read and translate the text. Study the phrasal verbs in bold and give their Russian equivalents: Multi-word verbs
- •5. Do you remember how the alphabet letters should be pronounced? Study the alphabet chart and supply missing letters with the same sound as it:
- •6. Now practice pronouncing the following abbreviations. In each line, find the abbreviation that sounds different from the other three:
- •7. When spelling names or words over the telephone in English you may need the British telephone alphabet (list of easily distinguishable words, each representing a letter of the alphabet):
- •8. Spell the following names:
- •9. Practise spelling on the phone and phone number:
- •10. Exchange dictating phone numbers with your partner:
- •11. Study the following:
- •12. Fill in the blanks in the telephone talks using the phrases from the columns on the right:
- •Dialogue 2
- •Dialogue 3
- •Dialogue 4
- •Dialogue 5
- •13. Match the following sentences according to the meaning. In some cases there may be more than one match:
- •14. Work in pairs. A) Use the following flow chart to make dialogues that fit your own situations:
- •16. Practice making telephone talks. First, imagine and play the situation before, then the phone call according to the message:
- •17. Cultural issues. Look through the following text and be ready to discuss the key issues of it:
- •Bad line on behavior
- •22. Give Russian equivalents to the following phrases and put them under corresponding headings:
- •23. Give English equivalents for these telephone phrases:
- •24. Translate into English: Телефонный разговор
- •Телефонный этикет
- •25. Work in pairs. What would these people say in the following circumstances?
13. Match the following sentences according to the meaning. In some cases there may be more than one match:
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14. Work in pairs. A) Use the following flow chart to make dialogues that fit your own situations:
A B
Answer the phone.
Say who you are and ask to
speak to X.
X is in the meeting (or not
in the office).
Ask when
the meeting finishes (or he’ll be back).
Respond. Message?
Leave message.
Confirm caller’s name.
Phone number?
Give your details.
Check message with caller.
Confirm
or correct message.
Say good-bye.
Thank caller and say
good-bye.
15. Now make telephone talks using the phrases above (Ex. 28). Work in pairs. Play your talks in the group. What kind of impression do they make? Discuss them and decide: a) what was right; b) what went wrong:
You are calling a company and want to speak to someone who works there. (Can you think of any more phrases you might use, or that you might hear in such situations?)
Rick Nights is calling the finance department of a company and wants to be put through to Mary Jones.
Linda Jackson wants to talk to Jacky Righley in the accounting department.
Imagine you work as a receptionist and receive a call for someone who isn’t there. (What might the caller say, and what would you say in reply?)
Jason Ford wants to talk to Rob Orson from the marketing department but he’s not available (in a meeting) so he has to leave a message.
You’ve dialed the wrong number. It is confusing and embarrassing. But how do you find out that you’ve made a mistake? And how can you check to be sure?
You’ve dialed the wrong number. What might the person who answers your call say? What would you say in reply?
You are arranging an appointment to see someone. Making an appointment can be complicated if two people are very busy. How do you find a time that is convenient for both of you?
You answer the phone. The person on the other end of the line wants to speak to Ken. You don’t know anyone named Ken.