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3 Now read the text carefully and answer the questions

    1. Are good manners important for communication? Why?

    2. What titles (forms of address) are used in addressing private citizens?

    3. How can you address the audience?

    4. What titles are used in addressing to high-ranking university teachers?

    5. What is ‘protocol’?

    6. What is the most preferred title used in introducing high-ranking officials according to a recognized system of international courtesy?

4 Find words or phrases in the text which mean:

1. polite behavior or a polite action or a remark

2. polite and respected, well-mannered people

3. large and noticeable distance in age

4. the state of being higher in rank than someone else

5. a police officer of the lowest rank in Great Britain

6. a title for high ranking university teachers

7. set of rules prescribing good manners in official life

8. to leave your job or stop working because of old age or ill health

9. having an important position in an organization

5 Use the text and choose the best words to complete the short conversations below.

  1. A. Excuse me, _____ , can I see your driving licence?

a Mr b sir c male

B. I’m sorry, _____ , I don’t seem to have it on me.

a sir b policeman c constable

2. A. _____ ! Can I have a menu, please?

a Sir b Mister c Waiter

B. Here you are, ______ .

a madam b Ms c Mrs

3. A. Did you understand the question, _____ Smith?

a Sir b Madam c Miss

B. Yes, I did, my _____ .

a master b lord c majesty

4. A. Very glad to see you again,_____ Horn.

a. madam. b. sir c. Professor

B. Thank you _____. This is a small world.

a. Julia b. Mister c. Madam

6 Compare the forms of addressing people in Great Britain and the United States with those used in Belarus.

Developing communication skills.

(3) Socialising: introductions, greetings, small talk, saying good-bye

Do you know when people decide whether or not they want to become friends? - During the first four minutes together!

In his book “Contact: The First Four Minutes”, Dr. Leonard Zunin advises anyone interested in starting a new friendship the following: “Every time you meet someone in a social situation, give him your undivided attention for four minutes. A lot of people’s lives would change if they did just that.”

Work in pairs. Prepare a conversation of your own, using the diagram to help you. Practise your conversation so that you can act it out for the rest of the class.

Introducing people

Peter, this is Steve.

Anita, do you know Dr Olafson?

Alex, I’d like you to meet Steve Jones.

Mr. Smith, let me introduce Prof. Rich to you.

Have you met Miss Fonda?

Greeting people

Good morning/afternoon. Good to see you.

Hello/Hi! How are you?

Hello! Haven’t seen you for ages!

Responding

Pleased/nice to meet you.

How do you do?

Responding

Thanks, fine.

Good to see you again.

Making small talk

You’re interested in social sciences, aren’t you?

I hear / believe you’re from ...?

I’ve been told that you’re majoring in ...?

Is this your first visit to ...?

Have you been here /to ... before?

Are you interested in the new project?

Saying good-bye

Good-bye.

See you later/soon/next week/ at the party.

Have a good weekend.

It’s been really nice to know you.

Keep in touch. You’ve got my e-mail, haven’t you?

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