- •In fact, an organization is the unity, which operates successfully, if it is managed efficiently.
- •Text 2. Forms, types and styles of business organizations.
- •Types of Partnership:
- •Text 3. Organization structure
- •In business, the organization structure means the relationship between positions and people, who hold these positions; it shows who reports to whom.
- •Organization as the management object
- •Organization as the close system:
- •Organization as the open system
- •Text 4. Board of directors and ceo
- •3. Acquire sufficient resources for the organization’s operation
- •Major responsibilities of Board of Directors:
- •Typical Major functions of Chief Executive Officer of a Corporation
- •Answer the questions to the texts
- •Vocabulary to Unit 1
- •Unit 2. Corporate vision, mission, and image. Text 1. Company’s vision
- •Text 2. Company’s Mission
- •It is known that slogan represents words that sell.
- •Text 3. Objectives
- •Text 4. Strategic priorities
- •Strategy – mos - Tactics
- •Text 5. Spin of Success
- •Answer the questions to Unit 2
- •Vocabulary to Unit 2
- •1. Avoid V избегать, остерегаться, уклоняться. Syn: escape, evade.
- •2. Common purpose общая цель
- •3. Bridge n мост
- •Unit 3.Organization environment, resources and business activity Text 1. Types of environment
- •Text 2. Company resources and activities.
- •Production
- •Answer the questions to Unit 3
- •Text 1. Vital role of planning in company management
- •Text 2. Types of analyses used in planning activity.
- •Text 3. Typical Phases in Planning
- •1. Reference Overall Singular Purpose (“Mission”)
- •Text 5. Executives’ support in planning implementation
- •Answer the questions to Unit 4
- •Vocabulary to Unit 4
- •Unit 5. On Management and Managers. Text 1. What is management?
- •It is sufficient to say that the objectives represent what a company has to achieve and policy is how to go about achieving them.
- •Text 2 Strategic management versus operational management
- •Text 3. The managers’ job.
- •Text 4. Major functions of Managers.
- •Text 5. The role of a manager in company’s activity
- •Text 6. Delegating Authority
- •Answer the questions to Unit 5
- •Vocabulary to Unit 5
- •Unit 6. Leadership Text 1. General characteristic
- •Text 2. Leadership styles.
- •Text 3. Effective Leadership
- •Why are values important?
- •It all starts with leadership
- •Creating common understanding
- •Enabling and encouraging people to live by values
- •Most critical aspect – walking the talk
- •Answer the questions:
- •Unit 7. Business Culture and Business Ethic. Text 1. What is culture?
- •Building Trust across Cultural Boundaries.
- •Factors, which influence the organizational culture:
- •Text 3. Business ethics
- •Text 4. Business ethics and corporate culture nowadays.
- •Visible Manifestations of Culture
- •Invisible Manifestations of Culture
- •Questions to Unit 7
- •Vocabulary to Unit 7
- •Unit 8. Socio-psychological climate within and outside
- •Text 1. Ensuring socio-psychological climate in business.
- •Get a mentor or a coach
- •Learn to delegate
- •Recognize what’s important from what’s urgent
- •Recognize accomplishments
- •Text 3 .Dealing with Difficult Employees
- •How Can a Manager Deal with Difficult Employees
- •Text 4 . The 20 Bad Habits. Challenges in Interpersonal Behaviour.
- •Questions to Unit 8
- •Vocabulary to Unit 8
- •Unit 9. Managing Conflict Text 1. Why do conflicts arise in organization?
- •Text 2. Conflict Situations.
- •3. Differences in perceptions and values
- •Questions to Unit 9
- •Vocabulary to Unit 9
- •Unit 10. Cross-cultural Differences Text 1. Doing business across cultures. General ideas.
- •Text 2. Cross-cultural management.
- •Text 3. Culture clashes.
- •Text 4. Cross- Cultural Management that Makes a Difference
- •How should a company coming to a new culture cope with cultural issues?
- •Text 5. Cross-cultural management in Russia.
- •Text 6. Some Results of Poor Cross Cultural Awareness
- •Questions to Unit 10:
- •Vocabulary to Unit10
Vocabulary to Unit 8
1. morale n моральное состояние, нравственная атмосфера
2. lend a ear уделить внимание, выслушать
3. carrot and stick морковка и кнут, пряник и кнут
4. burnout n переутомление, изнеможение
5. mind v возражать, иметь что-либо против…
6. succeed ( in) v достигать цели, преуспевать; быть приемником
7. keep promises сдержать обещание
8. trustful relations доверительные отношения
9. identity needs потребности личности, индивидуальные потребности
10. stand on principles придерживаться принципов
11. well-being n благосостояние, благополучие, процветание
12. attitude (to, towards) позиция, отношение к чему-либо
13. technical expertise техническая квалификация, компетенция, опыт
14. managerial expertise управленческая компетентность, опыт
15. stick in the middle держаться в середине
16. undeniable неоспоримый, несомненный, неопровержимый
17. undeniable sign явный признак
18. be out of hand выходить из под контроля
19. peer n равный по положению, статусу
20. blowups n вспышки гнева, раздражения
21. excel v отличаться, выделяться
22. assume v допускать, предполагать
23. quit v прекращать что-либо делать
24. take credit for получать похвалу за что-либо
25. gossip n слухи, сплетни
26. rumour n молва, слухи, толки
27. reportedly по сообщениям, как сообщают
28. remain calm and impartial оставаться спокойным и беспристрастным
29. non-judgmental adj. не поверхностный
30. smoothly adv. спокойно, учтиво, вежливо;
31. bully n хвастун, задира, забияка
32. instant success мгновенный успех
33. impasse тупик, безвыходное положение
Syn.: dead end, deadlock
34. consequence n последствие, результат
35. overwhelming adj. подавляющий, превосходящий, несметный
36. rate ( smb.) v давать оценку кому-либо
37. impose v навязывать, навязываться
38. cutting remarks резкое, саркастическое замечание
39. smart adj. толковый, сообразительный
40. emotional volatility эмоциональная неустойчивость
41. withhold v утаивать, скрывать; воздерживаться от…, отказывать
42. overestimate v переоценивать
43. fixture n постоянное качество
44. cling to… v держаться за что-л., цепляться
45.deflect blame away отвести от себя вину, оправдаться
46. gratitude n благодарность, признание
47. subset подмножество
48. pass the buck переложить ответственность на другого
49. exalt v превозносить, восхвалять
Unit 9. Managing Conflict Text 1. Why do conflicts arise in organization?
Conflicts in a work environment are inevitable. Whenever people must work together, there will be degrees of conflicts. Why? Because people will not always be in perfect agreement on all issues, goals or perceptions.
Conflict is neither positive nor negative. If conflict is managed correctly, it can be helpful in meeting the organization’s goals.
In order to handle conflicts, a manager needs to understand why conflict occurs. The sources of conflict include shared resources, differences in goals, differences in perceptions and values, disagreements in role requirements, nature of work activities individual approaches and the stage of organizational development.
Knowing the potential sources of conflict is important to a manager, but developing strategies for dealing with conflict is essential to the organizational climate.
In order to manage conflict, the manager must first analyze the following factors:
1. The type of conflict –between individuals, between individuals and groups, or between work groups.
2. The source of conflict – shared resources, differences in goals, role conflict, etc.
3. The level of conflict – how heated the situation is.
When these factors have been determined, the manager’s challenge is to select the appropriate strategy. The manager may attempt to reduce the level of conflict or resolve the conflict. In special situations he may attempt to increase the level of conflict.