Quality control and customer service

Quality control and customer service. Dealing with poor quality conflicts.

Quality control and customer service are some of our primary concerns. Attention to detail and a quick response time is what makes a leader in the execution and distribution industry. Quality control is a process which involves checking for faults before selling goods. As for customer service, it is the act of taking care of the customer’s needs by providing professional, helpful and high quality service.

Quality control is a very important thing in every kind of production. Certain activities and products are verified against a defined set of rules or standards. Every organization seeks to the policy of zero defects because this is what builds on consumer satisfaction and constant market demand of a product or service. As a rule, at least once the product has been recalled from the market due to its poor quality standards, so you are unlikely to find a lot of loyal customers. So, before selling goods is quite important to do the following steps: Firstly, you have a chance to check a product for faults and identify a fault. Secondly, you need to test a product under controlled conditions. Thirdly, a product can be redesigned or modified. And finally, relaunch a product.

As for consumer service, good customer service provides experience that meets customer expectations. There are a few things that can make customers feel satisfied about a product or service. Firstly, if there is a faulty product, customers should be given compensation. Secondly, customers have to be provided with a long lasting guarantee. And thirdly, the more employees have contact with customers, the more the morale of the company, and this policy affects on customer’s satisfaction.

However, there are cases when a customer doesn’t like a quality of the product which can lead to a conflict. It can be prevented by giving customers a compensation or changing a product to another one. To prevent future poor quality conflicts it’s necessary to measure how happy the customers. For this may be used an annual consumer satisfaction questionnaire.

Summing up, I want to say that quality control and customer service are two extremely important things in every kind of business because they help to make customers feel satisfied and reduce the ability to deal with poor quality conflicts.