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IV. Read the text again and answer the following questions.

1. What happens if you do not make any sales?

2. What is one important rule for you to remember?

3. What is the first step in gaining sales?

4. What are your duties as an organizer?

5. How can possible sales drop?

6. Why are sales record needed?

7. What is the second step for effective selling?

8. What is vital if you are going to do the selling?

9. What is the quickest and easiest way to increase sales?

10. Why should you aim to build up long-term relationships with a new customer?

  1. Read the text and find the words in it which mean the following.

§1 Quick, §2 path, §3 probable, §5 persuade, §7 discouraging.

  1. Find the definitions of these words and phrases in the text.

  1. the part of the capital of a business enterprise available for operations

  2. a discussion set up or intended to produce a settlement or agreement

  3. the process of teaching (to do something), as by subjecting to various exercises or experiences

  4. a commission or instruction to produce or supply something in return for payment

  5. a person who sells merchandise or services either in a shop or by canvassing in a designated area

  1. Look for details in the text and choose the proper option.

  1. Everyone who answers the telephone they must be …………

i punctual, well-bred, open and conservative

ii slow, impatient, rude and forgetful

iii prompt, polite, friendly and helpful

  1. If you fail to follow up an initial contact …………

  1. You will prosper

  1. You will forget to provide something which is promised.

  2. You will find another contact

  1. Sales records are needed for another reason to help in…………

  1. business planning

  2. business records

  3. management

  1. If you are going to do the selling and it has not been your job previously it is vital ……….

    1. to have well-thought out dialogues and presentations

    2. to have well-prepared shows

    3. to have well-organized workplace

  2. You may even be able to convince your clients …………

    1. to sell everything

    2. to buy your competitors’ products

    3. to buy other products you offer

  3. If the goods are going to be late …………

    1. make a repeat order

    2. warn your customer in advance

    3. call to the police

  4. When you are first starting your business, it is very important for selling to have………..

    1. complete product knowledge

    2. a license

    3. an outlet

  1. Which of the three is the key message of the text?

    1. If you are starting your business your main task will be in the search for more sales and clients. You should follow some steps in gaining sales. The first step is to plan and organize and keep records of customers and deals. The second step for effective selling is to brush up personal selling skills. You should aim to build up a long-term relationship for repeat orders. Complete product knowledge is very important for selling.

    2. The simple truth is that if you do not make any sales you do not have a business. However, one important rule for you to remember is that every part of your business will be involved in selling, in the search for more sales. If you are doing the selling, it would be a mistake to think that you do not need to organize and plan because you have stored it all in your head. You need the same information, sales systems and records as any sales representative.

    3. If you are starting your business your main task will be in the search for more sales and clients. You should follow some steps in gaining sales. You should aim to build up a long-term relationship for repeat orders. Complete product knowledge is very important for selling.

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