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English. Course1

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Task 5.

a)Read the dialogue and say what was done wrong by the customer. Try to formulate the basic rights of the customers.

Making a complaint

Customer Good morning, miss. I'd like to speak to the manager. Manager I am the manager, sir. How can I help you? Customer Oh, really? It's this radio. It doesn't work Manager Mm ... did you buy it here?

Customer Pardon? Of course I bought it here. Look, you switch it on and nothing happens. Manager Could I see your receipt?

Customer Receipt? I haven't got one.

Manager Oh, you should have obtained a receipt when you bought it. Customer I probably did. I must have thrown it away.

Manager Ah, well, have you got any other proof of purchase, the guarantee, for example? Customer No. It must have been in the box. I threw that away too.

Manager Oh, dear. You really ought to have kept it. We need to know the exact date of purchase. Customer What? I only bought it yesterday! That young man over there served me. Oh, I paid by cheque. I've got the cheque stub.

Manager That's all right then. Did you check the radio before you left the shop?

Customer Check it? No, it was in the box. I expected it to work. It wasn't a cheap radio, it's a good make.

Manager You should have checked it.

Customer Come on! Stop telling me what I should have done, and do something! Either give me my money back or give me another radio.

Manager There's no need to get aggressive, sir. Let me look at it …mm...you see this little switch on the back?

Customer Yes?

Manager It's on «mains», and it should be on «battery». You really should have read the instructions.

b)Practise the dialogue. Using the pattern of the dialogue, try to complain about:

1)a hair-dryer that doesn’t work;

2)a dress with a stain that you failed to notice;

3)a TV-set that has no stereo sound, promised by the shop assistant.

Task 9. Find the logical order of the following parts of the dialogues and read them in pairs.

A

1.– It’s on the second floor, to the right of the escalator.

2.– Try the Household goods department.

3.– Excuse me, where can I buy some enamel saucepans?

4.– How do I get there?

B

1.– Oh, they are really nice.

2.– Here you are.

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3.– It's 15 pounds.

4.– I like this apple green one.

5.– Yes, I'll have it, please.

6.– I'd like a scarf to match my handbag.

7.– How much is it?

8.– Can I help you?

9.– We have a lovely selection of fine woolen ones.

C

1.– What colour do you have in mind?

2.– Yes, I'm looking for a blazer in size 46.

3.– Mm, that's nice. But I'd prefer something a bit quieter, greyish-blue, perhaps.

4.– And how do you like this navy-blue one?

5.– I'm afraid, we don't have anything like that in stock.

6.– Could I help you with anything?

7.– Pity.

Communicative Activity

Task l. Which sentence best describes your idea of shopping? Explain your answer.

a)Shopping is great - it's my favourite pastime.

b)Shopping is the waste of time, except for things you need, like food.

c)I enjoy shopping when I'm choosing a present for someone special.

Task 2. Describe something you've bought recently. Are you satisfied with it? If not, why?

Task 3. Speak about your favourite shop in the city. How often do you visit it? What do you usually buy?

Task 4. Imagine that you've suddenly won a price of 1,000,000$. How are you going to spend your money? Where would you like to spend it? What would you like to buy?

Task 5. Imagine that you are a businessman. You are going to open a new shop. What kind of shop would you like to open? Explain you answer.

Task 6. «Where can you buy it? »

a) Try to guess where the following goods can be bought?

Shopping list

shops

1. a bottle of aspirin, vitamins

a. a toy shop

2. a cooking book, an English textbook

b. a chemist's

3. 5 red roses, home plants

c. a stationery

4. a sitting room suit, an arm-chair

d. a florist's

5. gold wedding ring, silver earrings

e. a newsagent's

6. writing paper, ball-point pen

f. a sport shop

7. greeting cards, envelops, magazines

g. a jeweler’s

8. a toy drum-set, a doll, a teddy-bear

h. a bookseller's

9. a fashionable dress, an expensive scarf

i. a furniture shop

10. new snickers, a skateboard

j. a boutique

 

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b)Say what you usually buy in all these kinds of shops. Name 2-3 things you've bought lately in every shop. Ask your neighbour about it.

Task 7. Improvise 3-4 line conversations for the following situations:

1.You've bought shoes from the shop but they aren't good enough.

2.You bought a watch in a shop. It's really something wrong with it, because it is always five minutes slow.

3.You bought a shirt yesterday, but when you unpacked it, it had a dirty mark.

4.The shop-assistant has given you the wrong change by mistake.

5.You bought a necklace from a jeweler’s, but the catch broke the first time it was worn.

Task 8. Comment on the following proverbs.

1.Clothes do not make a man.

2.Good clothes open all doors.

3.Take care of the pence and the pounds will take care of themselves.

Task 9. Answer the following questions:

l. Do you often go shopping? How often?

2.Do you agree with the statement «the customer is always right»? Why?

3.«The only possible practical shopping system for the future is the shopping centre». Do you agree with this statement? If so, why? If not, why not?

4.Is shopping easier for us now than it was for people 50 years ago.

5.Christmas is the peak business time for many shops. What do you think about Christmas shopping? Do you like it? If so, why?

6."Advertising provides useful information." Do you agree to this statement?

7.Young people do not always buy wisely. What is your opinion?

8.What kind of purchase would you call a bargain and where are the best places to look for bargains? "It is worth spending a lot of time to get something cheap." Do you agree to this statement?

Task 10. Range the following points in order of importance for a shop:

friendly service, cleanliness, wide range of goods, long opening hours, modern equipment, homedelivery service.

FOOD AND MEALS. EATING OUT. SHOPPING FOR FOOD.

General Vocabulary

1.food, foodstuff – пища, пищевые продукты healthy food – здоровая пища

organic / non-organic food – продукты, произведенные и выращенные без добавок и удобрений

junk food (coke, hamburgers, French fries) – высококалорийная пища из кафе быстрого

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питания

frozen food – замороженные полуфабрикаты fresh food – свежие продукты

canned food – консервированные продукты home-made food – домашняя пища

tasty food – вкусная еда plain food – простая еда

2.to feed – кормить

3.to cook – готовить

cooking book – поваренная книга cooking stove – кухонная плита

4.recipe – рецепт приготовления блюд

5.ingredients – ингредиенты блюда

6.to boil – варить

boiled eggs – вареные яйца

7.to fry – жарить на сковороде

fried potatoes – жареный картофель

8.to roast – жарить в духовке

roast chicken – жареный цыпленок

9.to run out of smth – закончиться (о продуктах)

10.to taste – пробовать на вкус

11.tastes – вкусы salty – соленый sweet – сладкий bitter – горький hot – горячий sour – кислый

12.to bake – печь (о тортах, пирогах)

13.to lay the table – накрывать на стол

14.to have a meal – есть

to have a snack – перекусить

15.to be hungry – быть голодным

16.to be thirsty – испытывать жажду

17.vegetarian – вегетарианец

18.daily meals: breakfast – завтрак lunch – ланч

dinner – обед (Br.), ужин (Am.) afternoon tea – вечерний чай supper – ужин (Br.)

19.table manners / table etiquette – правила поведения за столом

20.cuisine / national food – национальная кухня

21.diet – питание, диета

to stick to a diet – быть на диете

22.to count calories – подсчитывать калории

23.appetite – аппетит

24.grocery store – продуктовый магазин

25.baker’s / bakery – булочная

26.butcher’s – мясной магазин

27.dairy shop – молочный магазин

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28.greengrocer’s – магазин «овощи-фрукты»

29.sweet shop – кондитерский магазин

30.off-license shop – винный магазин

31.weight – вес

measures of weight – меры веса a pound of – фунт

a kilo of – килограмм package – упаковка

a can of – консервная банка a jar of – стеклянная банка a box of – коробка

a bottle of – бутылка

a bunch of – связка, пучок a pack of – упаковка

Foods and Products

1.bread – хлеб white – белый brown – черный fresh – свежий stale – черствый

a loaf of bread – булка хлеба

a slice of bread – кусочек хлеба

2.pastry – кондитерские изделия cake – торт, пирожное

pie – пирог

roll / bun – булочка

3.cereal – каша

cereal products – продукты из зерновых культур porridge – жидкая овсяная каша

4.meat – мясо beef – говядина pork – свинина raw – с кровью

medium – средней прожаренности well-done – хорошо прожаренное

5.sausage(s) – колбаса (сосиски)

6.bacon – ветчина

7.poultry – птица

chicken – курица, цыпленок turkey – индейка

8.sea-food – морепродукты

9.fish – рыба

10.caviar – икра

11.shrimps – креветки

12.dairy products – молочные продукты milk – молоко

cheese – сыр butter – масло yogurt – йогурт

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13.egg – яйцо

14.vegetables – овощи tomato – помидор potato – картофель bean – фасоль, бобы carrot – морковь beet – свекла

onion – лук garlic – чеснок

cabbage – капуста cucumber – огурец

15.fruits and berries – фрукты и ягоды apple – яблоко

orange – апельсин peach – персик melon – дыня water-melon – арбуз pear – груша

grape – виноград banana – бананы

16.spices – специи pepper – перец sugar – сахар

oil – растительное масло

17.sauce – соус ketchup – кетчуп

mayonnaise –майонез mustard – горчица

18.pasta – макаронные изделия

19.honey – мед

20.nuts – орехи

21.chocolate – шоколад

Eating Out

1.restaurant – ресторан

fast-food restaurant – ресторан быстрого питания

take-away restaurant – ресторан, специализирующийся на блюдах на вынос

2.café / cafeteria – кафе, кафетерий

3.bar / snack bar – бра, закусочная

4.pub – паб

5.night club – ночной клуб

6.pizzeria – кафе-пиццерия

7.canteen / refectory – столовая

8.to eat out – есть вне дома

9.to reserve a table – зарезервировать столик

10.to order a meal – заказать еду

11.to serve food – обслуживать

12.to give a tip – давать на чай

13.a course – блюдо

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14.starter (salad, soup) – закуска

15.main course – основное блюдо

16.dessert – десерт

17.menu – меню

18.waiter / waitress – официант / официантка

19.bill – счет

to ask for a bill – попросить счет to pay a bill – оплатить счет

20.drinks – напитки

soft (Coke, juice, mineral water) – безалкогольные strong (wine, vodka, whisky) – алкогольные coffee – кофе

tea – чай

21.speciality – фирменное блюдо

Vocabulary Exercises

Ex.1. Find in the box:

4 pairs of antonyms

8 pairs of synonyms

junk food

cuisine

food-shop

 

tasty

tinned food

to fry

to have a snack

 

table etiquette

supermarket

food

to eat

organic food

vegetarian

 

 

delicious

foodstuff

to starve

 

meat-eater

 

to cook

canned food

 

 

to have a meal

 

 

table manners

 

national food

 

healthy food

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Ex. 2.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

a) Group the words under these headings.

 

 

 

 

 

 

 

 

things to eat:

 

 

 

 

 

 

 

 

 

 

 

 

things on the table:

 

 

 

 

 

 

 

 

 

 

 

things to cook with:

 

 

 

 

 

 

 

 

 

 

 

parts of the body:

 

 

 

 

 

 

 

 

 

 

 

 

things to say when eating or drinking:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

bowl

cheers

 

chips

chin

 

cup

hand

 

ice cream

jam

knife

neck

pasta

 

plate

 

pot

saucepan

 

dish

elbow

fork

melon

napkin

saucer

sausage

 

spoon

steak

table cloth

teaspoon

 

toast

lap

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

b) What sort of things do you eat, drink or use in your cooking? Look at the words in the box and put them under these headings.

every day:

twice a week:

every week:

on special occasions:

never:

67

apples

bananas

beef

beer

biscuits

butter

cabbage

coffee

eggs

fish

fruit

lettuce

meat

milk

carrots cheese

chicken

 

grapes

ham

juice

lamb

oil

onions

oranges

pasta

potatoes

rice

 

salad

strawberries

peaches

peas

pork

tomatoes

vegetables

water

wine

bread

tea

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Ex. 3. Find the words with the most general meaning.

1)meat, beef, veal, pork

2)tomatoes, potatoes, carrots, vegetables

3)peaches, pears, fruits, oranges

4)Coke, drinks, beer, wine

5)milk, cheese, butter, dairy products

Ex. 4. Cross-one-out.

1)baker's, butcher's, dairy shop, toy shop

2)to eat, to bake, to boil, to fry

3)breakfast, lunch, snack bar, afternoon tea

4)apple, banana, orange, chicken

5)restaurant, snack bar, cafe, menu

6)pork, veal, salmon, beef

7)salmon, shrimp, oyster, lobster

8)peach, onion, mushroom, courgette

Ex. 5. Match the words with the definitions.

1)

menu

a) a special menu helping you to lose weight

2)

recipe

b) a type of oven that cooks food very quickly

3)

diet

c) the first course of a meal

4)

starter

d) a person who doesn’t eat meat

5)

microwave oven

e) a list of dishes available at a restaurant

6)

backer’s

f) a set of instructions and ingredients for preparing a dish

7)

vegetarian

g) a person who serves you at a restaurant

8)

waiter

h) a shop that sales bread

Ex. 6. Using words from the vocabulary list complete these sentences about yourself and your country. Compare your answers with your groupmates.

1. In my country ..............

is / are more common than .. ....... .

2. In my country ………..is / are more expensive than ........

3.

In my country a mixed salad usually contains……..

4. In my country we don't grow ........

5. We don't often eat

..........

6. Personally, I prefer ............

to .................

7.

I love .....................

but I don't really like ........

8. My favourite meal is …….

 

 

68

Ex. 7. Look through the list of products and say which of them arc sold:

by kilos

by quantity

by tens

by ones

fish

carrots kiwi

meat

eggs

pineapples sausage

bread

oranges cheese

lemons

grapes

ham

 

mangoes potatoes

cabbages

beans

apples

cucumbers

Ex. 8. Answer the questions making use of your topical vocabulary.

reserve?

cancel? What can one order?

ask for? drink?

Ex. 9. Choose the correct word underlined in each sentence.

1.Would you like a bread /_roll with your soup?

2.The first course / plate consisted of cold fish and salad.

3.The kettle / teapot is boiling. Do you want to make some tea?

4.That was a really lovely food / meal. Please let me pay for you.

5.1 felt so thirsty that I drank two cans / tins of Coca-Cola.

6.Nowadays many people buy frozen / iced food instead of fresh food.

7.Could you give me the receipt / recipe for this cake? It's delicious!

8.This pie is fantastic! It's really tasteful / tasty.

9.Helen is a really good cook / cooker.

10. Can I have a fork / spoon so I can stir my coffee?

Ex. 10. Complete each sentence with a suitable verb from the box.

add

bake boil chop fry grate mix peel roast squeeze

1.John decided to.............. the beef in the oven for two hours.

2.Put all the ingredients in a bowl and…… them together well.

3.First ........... the onions into small pieces.

4.I wanted to ......... some cakes this morning, but I didn't have time.

5.Taste the soup, and .. …..salt and pepper if necessary.

6 .............. the potatoes, and then cut them into large pieces.

7. These vegetables taste great if you……. them for a minute in hot oil.

8 ..............

some cheese, and sprinkle it over the spaghetti.

 

9 ..............

a lemon and sprinkle the juice over the salad.

 

10 .............

the rice in salted water for ten minutes.

 

 

Ex.11. Complete each phrase with a suitable word from the box.

bar

carton

cup

glass

jar

loaf

pinch

slice

 

 

 

 

 

69

 

 

1) a ...........

of bread or cake

5) a

........... of bread

2) a...........

of chocolate

6) a ..........

of water

3) a ..........

of jam

7) a ..........

of salt

4) a ...........

of tea

8) a ..........

of milk

Ex. 12. Match each description with the name of food from the box.

cheese chop

grape

lamb

lettuce

onion

pie

plum

1.Green, or purple fruit which grows in bunches.

2.Small vegetable with a strong smell and taste.

3.Plant with large green leaves used in salads.

4.Meat from a young sheep.

5.Meat, vegetables or fruit baked in pastry.

6.Small sweet fruit with red or yellow skin, and a stone in the centre.

7.Solid food made from milk.

8.Piece of pork or lamb with a bone, cut from the ribs of the animal.

Ex. 13. Complete each sentence with a word from the box.

bill book dessert dish

menu

take-away

tip

waiter

1.

We weren't sure what to have, so we asked for the ...

.

 

2.

Tony finished his meal, paid the... and left the restaurant.

 

3.

After two courses we felt full, so we didn't have any...

.

 

4.

We had a very tasty Indian

.... for the main course.

 

 

5.Mary tried to call the..., but couldn't attract his attention.

6.We got a... from the Chinese restaurant and ate at home.

7. This is a popular restaurant and you have to...

a table.

 

8.

The service was excellent so we left a large...

on the table.

 

Ex. 14. Guess the proper word by the context.

 

 

1.

A very popular pastime today is... in a restaurant.

 

2.

If you want to dine at a restaurant you'd better... a table.

 

3.

You ask the waiter to see the...

 

 

4.

First, you can have soup or a salad as a…. Then follows the main course, i.e. ....

Finally

you can order....

5.When you finish eating, ask the waiter to bring you the... .

6.If you are quite content with the service you may give the waiter some extra money. This is called a....

7.You can also take food away from restaurants. It may be packed into special ….

8. For many British people ... is the center of their social life. 9. You can buy many kinds of... in pubs.

menu

starter

steak or fish

dessert

eating out

reserve

cancel

tip bill

drinks

contains

pub

 

Ex. 15. Sort these dishes out under the headings.

starters:

main courses:

desserts:

chicken casserole; pate and toast; grilled trout; coffee gateau; prawn cocktail; shrimps in 70

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