AELA_E1002_SESI_SG

feeds the mortgage, covers the maintenance cost and also leaves you with some profit.

2.When buying commercial property, one must ensure the property is well located, has all the modern amenities and the demand for rentals in the area is high.

3.Businessmen usually get a part of the profits and shares in the company should the company be listed on the stock exchange.

4.It is advised that people do not over invest in art and antiques because there are bound to be fluctuations in public tastes and that makes these investments high-risk.

5.Glen advises against investing in lottery and horse racing because the chances of making money are really low.

11.2.1 Exercise

Match the terms in Column I with their definitions in Column II.

1 - I

2 - G

3 - B

4 - A

5 - H

6 - C

7-B

8- F

9- D

10-J

11.2.3 Exercise

Complete the following sentences with the terms learned.

1.The company paid a dividend of $0.50 a share.

2.Despite the inflation, the interest property have remained unchanged this year.

3.Investing in commercial property in this industrial area is a good idea because a lot companies are renting offices here.

4.Judging by the investment in varied options,

it is easy to tell that the risk appetite of people has gone up.

5.The company wants to raise money by issuing debt instruments called bonds.

6.Experts are of the opinion that with an increase in home loan rates, the demand for property will fall a little.

7.Offices owned by the company fall under fixed assets.

8.I bought 200 shares after the company was listed on the stock exchange.

9.When you take a fixed rate mortgage the EMI amount paid remains the same despite the change in interest rates.

10.The company is holding a meeting with its major shareholders to discuss expansion plans.

11.3.2 Exercise

Listen to the conversation again and answer the following questions.

1.The four partners have set up the meeting to discuss ideas on how they can grow their business.

2.Dave doesn’t want to discuss long-term growth plans just yet because the economy is not doing well and he would rather they discuss how to keep the business going in these tough times.

11.3.3 Exercise

1.Categorise the phrases as Asking for Opinions or Sharing Opinions.

Asking for Opinions Sharing Opinions

11.3.4 Exercise

Listen to the conversation again and complete the sentences using the given phrases. There can be more than one correct answer.

1.I agree most people are OK working long hours.

2.So what do you think people who want to work only 40 hours should do?

3.I admit, it does get very difficult to leave the office on time if everyone is still working.

4.I don’t agree. Why should you stay in office till late if you have finished your work in time?

5.I think people should not work more than 40 hours.

6.Actually, I disagree. Forty hours are not enough. People should work at least 45 hours a week.

B.Yes it is. Go straight on to the turning I’m looking for. Then it’s about two miles on your left.

A.So, Do you know where it is two miles.

B.Yes it’s easy. You’ll find it.

Where is it?

A.Hello. I think I’m lost. Can you tell me where the Morning Side campus is?

B.This is the fifth floor.

A.OK thanks. I’ll ask someone else.

B.Just a minute. I can see it. Straight on to the turning and right.

Understanding the map

A.Excuse me. I’ll show you where we are?

B.Of course. We are near the Science Centre east block. Where do you want to go?

A.I’m looking for University Health Centre.

It’s just over there

B.It’s not far. Can you show me I’m going that way.

Getting around in a building

A.Sorry to bother you. Turn left isn’t it?

B.Yes it is. Where do you want to be?

A.Is this the right road to the laboratory in this building? Is it towards left?

B.Yes down this corridor and then through that door. Then it’s on the left.

12 Ecotourism

12.1.1 Exercise

Getting Directions

Complete the dialogues using the given phrases.

By car

A.Excuse me. I’m sorry I’m not from there

The Chinese University of Hong Kong’s central campus?

12.2.3 Exercise

Based on the volunteer’s talk, state whether the following statements are true or false.

1.Raleigh International was known as Operation Raleigh before 1992. True

2.Flights they used did not have carbon emissions. False

3.Raleigh International gets information from European Union, Natural History Museum and Royal Geographical Society. True

4.The volunteers are trained not to hamper the culture and development of the local

communities. True

5.Paper is not used by the volunteers of Raleigh International. False

12.2.4 Exercise

Now listen to the talk again and answer the following questions.

1.4000

2.2 years of labour towards conservation efforts

3.Donating and planting trees

4.Local NGOs

5.Recycle facilities and cycles.

12.2.5 Exercise

1.Match the words in Column 1 with those in Column 2 to make environmentfriendly phrases.

2.Replace the words in bold with a word from the given list.

a.Fossil fuel

b.Global warming

c.Farming

d.Pollution

e.Infrastructure

f.Nature

13 Foresight

13.2.1 Exercise

1.Listen to Molly, Bill and Oliver discussing the plan for the coming financial year. Are these sentences true or false?

a.True

b.True

c.False

2.Listen again and answer these questions.

a.Yes. Oliver believes that their product has great potential. He feels the product is quite good in itself.

b.Bill thinks the company’s expenditures are high as the number of employees is too high.

c.Yes. Molly shares Oliver’s opinion about the quality of their product.

13.4.1 Exercise

1.Read these sentences and highlight the future verb forms.

a.will call

b.am meeting

c.am going to

2.Match the descriptions with the given future forms.

a.going to

b.the present continuous

c.will

3.Correct the mistakes in these sentences.

a.You relax. I’ll see who’s at the door.

b.I can’t come for the match. I’m going to the museum.

c.I have decided. I’ll write to the mayor.

4.Complete the dialogue using ‘will’ or ‘going to’.

A.Do you have any plans for the evening?

B.I’m going for a walk.

A.You haven’t finished your cake.

B.Sorry, I forgot. I’ll finish it immediately one more printer in the office.

C.I know. I’m going to bring up the matter in the next meeting.

13.4.3 Exercise

Pat calls Minnie to enquire about the process of applying for leave. Fill in the blanks with ‘will’, ‘going to’ or the Present Continuous form.

Pat: Hi Minnie! This is Pat from Accounts. I want to know how to apply for leave.

Minnie: Hi Pat! I will help you with that. When do you need the leave?

Pat: I’m going to Thailand next month. Around the 15th.

Minnie: You need to fill out an online for that. Just wait for a couple of days. HR is updating (update) the current form. You can apply after that.

Pat: I’ll do that. Thank you. Minnie: You’re welcome.

13.5.1 Exercise

Complete the conversation using appropriate contractions.

A:Don’t you think we are late? The meeting starts at 2.

B:Don’t worry. I’ll take my car.

A: That’s really nice of you. I was a little worried because I’ve a presentation to make.

13.5.2 Exercise

Use contracted forms wherever possible in this dialogue.

A:I’m glad we’ll reach there in time.

B:Don’t worry about that. Just focus on your presentation. Are you prepared?

A: Yes, I am. I think I’ll start with a little game. Is that a good idea?

B: I think they’ll love it.

A: Then it’s decided. I‘ll use the game.

14 Making Customer Service a

Motto

14.2.1 Exercise

Read the passage and match the heading with the paragraphs.

A.Extra service

B.Value the customer

C.Building bonds

D.Social work

14.2.2 Exercise

Read the passage again and answer these questions.

1.Smiling and keeping the restaurant open beyond its usual time

2.By giving customers more than what they expect

3.By providing nutrition classes in schools and hospitals

14.4.1 Exercise

1.Listed are the different kinds of services. Which words from the box can be matched with them?

a.Poor service - Below standard

b.Cheap service - Inexpensive

c.Fast service - Rapid

2.Complete the sentences using the given options.

a.We only offer this service to our annual members.

b.The monthly members can avail of only a few services.

c.There is a small service charge of $2 for

home visit.

14.5.2 Exercise

Based on Jeff’s conversation, which of the following sentences do you hear? Tick the statements that you hear.

Referring to last contact

b. I had spoken to your secretary.

Suggesting a meeting

b. Can we meet on Thursday?

Fixing a time

a.What time would be convenient for you?

Confirming

b.I’ll send you an email to confirm.

15 Hotel Business

15.2.2 Exercise

1.Based on Marsha’s interview, state whether the following sentences true or false.

a.True

b.False

c.False

2.Listen again and answer these questions.

a.Nearly 30%

b.The hotel maintains a database of all guests and their likes, dislikes and specific requests.

c.Masters in Hotel Management

15.3.2 Exercise

1.Complete the sentences using the correct quantifiers. More than one answer is possible.

a.Most/many people come here for business.

b.A lot of/many guests prefer smaller rooms.

c.Much/a lot of attention is given to the comfort of our guests.

2.Use a few or a little to complete the sentences.

a.We have a little most information about the town on our Website.

b.We had a few customer complaints last year.

3.Use any or no to complete the sentences.

a.I don’t do any accounts work now.

b.We have no pending issues.

15.3.3 Exercise

1.Correct the mistakes in these sentences.

a.How many members do you have in your family?

b.How much education do you have?

c.There are no foreign tourists at the moment.

2.Choose the correct quantifier. There are two possible answers for each sentence.

a.Are any/a lot of students living in the hostel?

b.Are many/all students interested in athletics?

c.Is there much/a lot of rain in the rainy season?

15.4.1 Exercise

Mark the linked words in these questions.

1.did you

2.do you/a lot of

3.could I/ you a

15.4.2 Exercise

Listen to this conversation and complete the sentences using the given options.

A:Shall we start? We’ve got an entire chapter to finish.

B:Sorry, I’ll have to leave. I’ve got an important program to attend.

A:OK. I’ll see if I can finish this by myself though it’s no easy job. Are any of your friends going?

B:Yes, some of them.

A:How much does it cost?

B:I don’t know. You’ll have to contact Roboworld.

2.Match the questions about the camera with the answers.

16 Technological Wonders

16.1.2 Exercise

Read the text again and identify five things that RW-01 can do.

1.babysits

2.feeds your child

3.reads them stories

4.puts them to sleep

5.thinks and acts without human intervention

16.1.3 Exercise

Read the text again and state whether the following statements are true or false.

1.True

2.False

3.False

16.1.5 Exercise

1.Complete the questions about the specifications of RW-01.

A:What colour is it?

B:Gold or black.

A:How much does it weigh?

B:12 kg.

the bill.

It was clearly a mistake at our end, as we had not taken into account the intervening long weekend. And, we can certainly understand your anguish over the delay.

Because of this issue and in order to prevent this from happening to you and other customers in the future have now automated the billing system which has inbuilt provisions to specify the correct date of delivery, taking into account the holidays.

We offer our sincere apologies on this delay and very much hope that you will remain our valued customer.

Sincerely,

Steve Ray

President

17 The Future of the World

17.3.2 Exercise

Answer the following questions.

Events that are certain:

People will be more dependent on technology in the future.

Events that are only possible:

Children may have robot friends, for instance.

Some of the big economies might lose their strength.

People can change jobs frequently

17.4.2 Exercise

Correct the mistakes in these sentences.

a.If we are more careful, we might not make so many mistakes.

b.If you let me know the time, I can plan my work accordingly.

c.I am sure they will not call us.

17.5.2 Exercise

Look at the dialogues. Read the sentences of Speaker 2 and mark the words that should be stressed. Then, listen to the dialogue to check your answers.

Speaker 1: If we reduce the training time, we can save money.

Speaker 2: But if we reduce the training time, the quality will be compromised.

Speaker 1: If we spend more money on marketing the new product, it will be difficult to recover the cost.

Speaker 2: But if we don’t spend more money on marketing, it will be even more difficult to recover the cost.

18 The Art of Selling

18.2.1 Exercise

1.Look quickly through the text. Select the best heading for the article.

b.Selling property to the rich and the famous

2.Read the text again and answer these questions.

1.because it is an artificial island with the best amenities

2.organise events and fly people for a visit to Palm Jumeirah

3.sales training

18.3.1 Exercise

1.Match the terms used in Sales with their correct definitions.

18.3.2 Exercise

1.Two part verbs are an important aspect of English language. Complete the sentences using the correct verb that would be a part of the two-part verb. The meanings are given at the end of the statements as highlighted text.

a.I am sure the expenses will come down down next year.

b.Sales will take off after the new advertisement.

c.We are planning to give away three cars as promotion next month.

18.4.2 Exercise

Listen to the conversation during the meeting and note down the objective and decision.

18.4.3 Exercise

Listen again. Complete the table with the phrases that you heard from the meeting conversation.

19 Zest for Cinema

19.2.1 Exercise

Use the phrases in the box to complete the dialogues.

A:My aunt’s visiting from New Jersey. Any idea where I can take her?

B:There’s a flower exhibition in the town. why don’t you try that?

A: I think she’ll like it. Thanks.

A:I am taking my colleagues out for dinner. Can you recommend a good Italian restaurant?

B:Yes, I can. I think the best one’s Little Italy. It’s even got an award this year.

A: That sounds good. We’ll go there.

A: I am planning to go to Ireland next month. Do you think I should book a hotel in advance?

B: I would say you should do so. The Internet has many good options.

A: OK. I’ll try doing that.

19.3.2 Exercise

1.Listen to the interview and state whether the following statements are true or false.

a.Stuart likes action movies. False

b.Elsie watches a lot of romances. False

c.E.T. is Stuart’s favourite science fiction movie. True

d.Elsie thinks cinema does not have a threat from the Internet. True

2.Listen to the conversation again and answer the following questions.

a.Tom Hanks

b.spending time with friends and eating out

c.it’s sweet and warm

2.Listen to Kimberley’s conversation again and answer the following questions.

a.looks, voice and social etiquette

b.listening to others

c.knowledge of foreign culture

19.4.1 Exercise

Match the movies with their genres.

20.4.2 Exercise

Match the phrases with their uses.

19.4.2 Exercise

Use the given words to complete these sentences.

1.I saw a thriller last night. The plot was complicated, but it was enjoyable.

2.His latest film is set in Africa in 1920.

3.It was a romantic movie with a sad ending.

4.Tom Cruise plays the leading role.

5.The film has a really impressive cast. All are well-known names.

20 The Brand Called You

20.2.2 Exercise

1.Listen to Kimberley talk about her work and her company Image Perfect. Tick against the topics she mentions in her conversation.

b.Voice

c.Clothing

d.Shaking hands

20.4.3 Exercise

1.Correct the mistakes in these sentences.

a.We must reach there in time.

b.Do I have to sign here?

c.Did you have to wait because of the rains?

2.An image consultant is guiding her client. Fill in the blanks with ‘must’, ‘have to’ and ‘don’t have to’.

a.There are rules about the use of mobile phones so you have to turn off your mobile phone in the theatre.

b.You really must sound more assertive.

c.You don’t have to dress in formal clothes for the evening event.

3.The image consultant is welcoming a new employee in the office and is explaining the rules to her. Complete the sentences using the words ‘need to’, ‘mustn’t’ and ‘don’t have to’.

a.You need not to report at 8 and we are very particular about this.

b.There is lunch served in the canteen but you don’t have to eat there if you don’t wish to.

c.You mustn’t be late in submitting your papers for verification.

20.5.2 Exercise

Listen to these sentences. Mark the modal verb in bold with (S) if they have a strong stress and (W) if they have a weak stress.

A:You shouldn’t waste water. - Weak

B:Especially when the supply is limited, you simply shouldn’t. - Stress

A:You must swim at least 20 rounds. - Weak

B:It’s not a rule, but if you want to progress, you must. - Stress

21 The Art of People Management

21.1.2 Exercise

Read Esther’s interview. Which of these tasks are done by an HR manager?

recruitment

staff development salary

pensions planning staff appraisal downsizing

21.1.3 Exercise

Read Esther’s views again and answer the following questions.

a.downsizing

b.monitoring performance

c.because they like communicating and working with people.

21.2.1 Exercise

Match the terms with their meanings.

21.2.2 Exercise

Complete the sentences by using the given options.

a.During economic crisis, a company may have to ask its employees to leave. This is called downsizing.

b.Training enhances the employees’ skills and benefits the company.

c.Some employees may wish to retire early. This is called voluntary retirement.

21.3.1 Exercise

You are arranging a trip to Holland for yourself and a colleague Bradley. Match the stages in the process with the sentences in your series of email.

1 - g

2 - d

3 - b

4 - e

5 - f

6 - a

7 - c

22 The Oil Business

22.2.1 Exercise

1.Listen to Yunus Alam talk about his work and state whether the following are true or false.

a. Yunus has little contact with other