AELA_E1002_SESI_SG
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light-weight driver with much greater performance. The greatest breakthrough in golf was the use of titanium in driver heads. Titanium is significantly lighter than iron or steel and therefore, allows the making of larger head and increases the sweet spot
allowing players to hit the ball to a longer distance.
3.The only trouble with this driver is that titanium is very expensive and out of reach for many amateurs. The answer to this problem came with the use of carbon and other light-weight materials in combination with titanium. These are called composite drivers.
4.The crown of the club or sometimes the entire rear section of the club is made from carbon with just the face made from titanium. The strength of the titanium face easily drives the ball across long distances on contact. Since the overall weight is reduced, the club head can become larger and help players to achieve greater precision in each hit. The latest development is the less expensive and more accurate driver that has taken the popularity of the game to new heights.
23.2.2 Exercise
Read the text again and answer these questions.
a.Which game is golf said to have originated from?
b.What is the problem with the titanium driver?
c.What is the advantage of using carbon?
23.3 Opinion
Do you think mere technology makes sports fun? Why? Why not?
23.4 Products and USP’s
23.4.1 Exercise
1. Look at the highlighted words in the phrases and match them with their opposites.
The large head allows for greater accuracy. |
old-fashioned |
The head is considerably large. |
small |
This is a very sophisticated product. |
inaccuracy |
2.Replace the highlighted words with words given in the box taking care not to change the meaning.
user-friendly |
upgraded |
designed |
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a.The device is easy to operate.
b.The improved version has many new functions.
c.The new model was created by Hopinsky.
23.4.2 Class Activity
Describe the selling points of a product you like. Make sure you talk about
who it is designed for
the main features and functionality
other features such as cost, weight, size etc.
23.5 Handling Complaints on Telephone
Do you receive phone calls from angry customers or colleagues? What’s the best way to deal with angry people?
Listen to the telephone conversation between Tina and Moritz.
23.5.1 Conversation
Call 1
Tina: Hi Moritz. This is Tina. Moritz: Tell me Tina.
Tina: This morning we received the benzene solution we had ordered. But it is 500 litres short. It’s only 1000 litres instead of 1500. Order J724.
Moritz: Really? I’m very sorry about that. Let me check. You said order J724, right? You are right. The order here says 1500 litres. I don’t know how it
happened. Can I check with the dispatch team and call you in an hour’s time?
Tina: Sure.
Moritz: Thanks Tina. I’ll call you.
Call 2
Moritz: Tina, this is Moritz.
Tina: Yes Moritz, could you find out?
Moritz: Yes. I checked with the dispatch people. There seems to be some problem with the system. I’ll send the remaining 500 litres right away. So you should receive it by tomorrow morning. Is that alright?
Tina: That should be fine.
Moritz: I’m really sorry about the mistake.
Tina: That’s alright. Thanks for solving the issue so quickly.
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Moritz: No problem. Can you send me an email to confirm the receipt tomorrow morning? Tina: Sure, I will. Thanks. Bye.
Moritz: Thanks Tina. Bye.
23.5.2 Exercise
1.Listen to the phone calls between Tina and Moritz and decide which one is made for complaining and which one offers a solution.
Call 1 _________________________
Call 2 _________________________
2.Listen to the calls again and use these phrases to complete the extracts from the phone calls.
a.There seems to be some problem with the system
b.Call you in an hour’s time
c.Let me check
d.Is that alright
e.I’m very sorry about that
f.I’m really sorry
Call 1 Apologise
Really? (1) ____________________. Confirm details of the problem
(2) _________________. You said order J724, right?
Promise to investigate and call back
I’ll check with the dispatch team and (3)
__________________.
Call 2
Give reason for the problem
(4) ______________________. I’ll send the remaining 500 litres right away.
Check that customer is happy
(5)_________________? Apologise again
(6)______________________ for the mistake.
23.5.3 Class Activity
Work in pairs and practice handling complaints on the phone.
Use different situations such as placing an order, complaining about an undelivered order, complaints about sending incorrect order, apologising to the customer for sending a wrong bill.
The customers can be polite or angry.
Enact the role-play in front of other groups. The other groups will evaluate the most effective call.
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UNIT
Food for Thought 24
Objectives
The learner will be able to:
Have food-related conversations.
Use vocabulary associated with cooking.
24.1 Delicious Dishes
Can you think of one typical dish from these countries?Japan: _________
Germany: _______
India: __________
Italy: __________
France: ________
Mexico: ________
China: _________
England: _______
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24.2 Let’s Talk Food
24.2.1 Exercise
Use the phrases in the box to complete the dialogues.
I’d like to know the recipe
What exactly is
It is made in
How is it cooked
Where do you get them
Understanding the menu
A:Excuse me, can you help me? _______________ baba ghanoush?
B:Baba ghanoush? It’s a smoked eggplant dish.
A:I see.______________?
B:The eggplant is roasted over fire, mashed and mixed with herbs and seasonings.
A:It sounds delicious. I’ll try it.
Complimenting the chef
A:That was very good. You have a really great chef.
B:Thank you. And we try to use only local ingredients.
A:That’s nice. _______________?
B:We have a lot of contacts with local farmers.
Describing how something is cooked
A:This fish is delicious. ______________.
B:___________________a traditional oven with tomato, garlic and herbs.
A:It’s perfect.
24.3 Savouring Local Specialities
Do you like to try local food when you travel? What would you not eat?
Beliza is a food expert who loves to try different cuisines. Listen to her talk about Sri Lankan food.
24.3.1 Conversation
Interviewer: How was your trip to Sri Lanka?
Beliza: Fantastic! I’ve been to Sri Lanka before, but this time I tried a few more traditional and rare dishes.
Interviewer: So what is Sri Lankan food like?
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Beliza: It’s mainly rice with different kinds of curries. The sheer variety of curries can seem mind-numbing to a westerner. They make curry with fish, meat, chicken, beef or pork. They also have several curries made of vegetables, lentils and believe it or not, even fruit.
Interviewer: So what do they taste like?
Beliza: Well, Sri Lanka is a land of spices. For many centuries, invaders from different parts of the world brought along with them their regional flavours and spices and they are all a part of Sri Lankan cuisine now. So the curries are spicy and also coconut-flavoured.
Interviewer: Are they very spicy?
Beliza: Depending on the region and preparation, they can be. Make sure to ask for a less spicy version if you cannot handle too much heat! You can always end the meal with a sweet like kavun, dodol or aggala. But my favourite is bibbikan, a rich cake-like sweet made from coconut, treacle and flour.
24.3.2 Exercise
Based on Beliza’s interview, state whether the following statements are true or false.
1.This was Beliza’s first trip to Sri Lanka. _____________ (True/False)
2.Corn is the chief grain eaten in Sri Lanka. _____________ (True/False)
3.Aggala is Beliza’s favourite sweet. _____________ (True/False)
24.3.3 Exercise
Listen to the interview again and answer these questions.
1.What was different about Beliza’s latest trip to Sri Lanka?
2.What kind of curry does Beliza find surprising? Which phrase tells you that?
3.What does she suggest westerners should do to play it safe when travelling to Sri Lanka?
24.3.4 Opinion
Would you like to try Sri Lankan food? Why? Why not?
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24.4 Kitchen Science: Food and Cooking
24.4.1 Exercise
1. Match these cooking methods with the right definitions.
Method of cooking |
|
Definition |
|
1. |
barbecued |
a. |
food (especially bread or cake) cooked in an oven |
2. |
roasted |
b. |
food cooked on hot coals |
3. |
microwaved |
c. |
food cooked on a hot metal pure under or over heat |
4. |
poached |
d. |
food cooked in a special oven using radiation |
5. |
baked |
e. |
food (especially eggs) cooked in gentle boiling water |
What ways of cooking do you prefer?
2. Use the words from the box to complete these sentences.
medium |
rare |
tender |
ripe |
spicy |
a.My sister makes _________ curries—real fiery hot!
b.I prefer it when the steak is _________, not cooked for more than a few minutes.
c.And I would like it _________, not too little and not too well done.
d.Please use ________ bananas for this recipe, not raw or even hard.
e.I’ve got baby cucumbers—really fresh and _____________.
24.4.2 Class Activity
Imagine your partner is an English client whom you have taken for a dinner at a local restaurant. Explain to him/her what he/she wants to know about the dishes you have selected. When you have finished, change roles.
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Answer Key
1 Working Abroad
1.1.2 Exercise
1.Listen again and answer these questions.
a.She works in New York as a fashion merchandiser. Her job is to make fashion easily accessible to people.
b.Travel, co-ordination with her team spread across the globe, finding creative ways to reach consumers, figuring out what the next big fashion trend might be
c.Yes. She likes her job because she works with a great team. She gets to learn about different cultures.
d.She likes the atmosphere and pace of the city.
e.Because everybody speaks English.
2.State whether the following statements are true or false.
a.Natalya works in New York as a fashion merchandiser. True
b.She visits countries in U.S., Asia and Europe regularly. True
c.She is from Russia. True
d.Natalya does not like living in New York.
False
e.She is learning Russian right now. False
1.2.2 Exercise
Identify whether the highlighted text in the sentences are Present Simple or Present Continuous.
a.Present Simple
b.Present Simple
c.Present Continuous
d.Present Simple
e.Present Simple
f.Present Continuous
1.2.3 Exercise
Complete the following sentences using the given verbs in Present Simple or Present Continuous tense.
1.How many languages do you speak?
2.What are you doing at the moment?
3.He is wearing tie today.
4.He often travels abroad for business.
5.James is in Paris this week. He is staying at the hotel.
1.2.4 Exercise
Your colleague is planning a holiday. You ask her about her plans. Use the words in brackets to form your questions in the Present Continuous tense. The first one has been done for you.
2.Are you travelling by car?
3.Are you going alone?
4.Have you done your packing?
5.Are you visiting friends?
1.2.5 Exercise
Complete the telephone conversation by using the given words.
John: Hi Neville, it’s John. Neville: Hello, John.
John: What are you doing? Are you busy?
Neville: Well, actually I am preparing for the meeting this afternoon.
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John: Me too! I am finishing my report for it now. I am also updating the contacts list for everyone at the meeting. Do you remember Radhika Sharma? Is she still working ABC International?
Neville: No. I think she is selling Zenith International these days.
John: Do you have her number?
Neville: I don’t, but Karen’s here. Let me ask her. Hold on a moment. She is just finding it now. Here it is. It’s a mobile number. It’s 0987...
John: Great. Thanks Neville! See you later.
2 Business Organisations
2.1.1 Exercise
1 – B
2 – No response
3 – C
4 – A
5 – D
6 – No Response
1.3.1 Exercise
Two former colleagues, Lisa and Jake, meet at a hotel lobby.
Complete their conversation using the given words.
Lisa: Hi, Jake. How are you?
Jake: Lisa! Good to see you. What are you doing here?
Lisa: Well I work for a fashion magazine. I am here to interview an actor.
Jake: Really? That sounds interesting. I am here for a business meeting.
Lisa: OK. So, where do you work?
Jake: I work in London. I have my own business there.
Lisa: Great! How often do you visit New York? Jake: At least twice a year.
Lisa: That’s great. Are you here for long?
Jake: No, I leaving by the evening flight. Have you been to London?
Lisa: No, I haven’t. But I am planning to go there for a holiday with my friends next month.
Jake: Great! I have to go now. I am running for my meeting. Here’s my phone number. Call me when you reach Paris.
Lisa: OK. I will do that. Bye.
Jake: Bye! Have a good day! Really nice to see you again.
2.1.2 Exercise
Read the responses from the previous interview and identify whether the following sentences are true or false about the organisation.
1.The company was incorporated in 1947.
False
2.It made profits of 70 billion dollars. False
3.It is present in 35 countries. True
4.It has around 70 thousand employees. True
2.1.3 Exercise
Complete the blanks using the given words.
We are a business founded in 1936. Having been in the pharmaceutical industry for over seven decades, we understand the importance of providing quality products to our customers.
Headquartered in Germany, we are today present in over 50 countries worldwide. Our vision is to make medicines easily accessible to our customers by driving down costs through optimisation in technology.
Today we are the market leader in the Medical Devices segment. Our Medevic brands has been so successful that this year our annual revenues touched 200 billion dollars.
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2.1.4 Exercise
Across:
2. Market
6.Card
7.Founded
8.Share
Down:
1. Brand
3.Employs
4.Turnover
5.Revenue
6.Core
2.3.2 Exercise
Listen to the phone conversation again and answer the following questions.
1.Jacob
2.John
3.Mary
4.No
5.Leaves a message
2.3.3 Exercise
1.Complete the message on the answering machine. The first letter of the word has been provided for you.
You have reached the voicemail of Jackie Lee. Please leave a message after the tone and I will call you back as soon as I can. Thank you!
2.Complete the following telephone conversation between Lydia and Peter. The first letter of the word has been provided for you.
Lydia: Hello! Lydia here. How may I help you?
Peter: Hi, this is Peter. Can I speak to Lee please.
Lydia: Lee is out of office right now. Can I
take a message?
Peter: Well I really needed to talk to someone from the marketing department. Is anyone else there?
Lydia: Richard is available. Can I put you through to him?
Peter: Yes please.
Lydia: Please hold while I transfer the call to him.
3.Complete the message from a call centre. The first letter of the word has been provided for you.
Welcome to Beam Telecommunication. We are currently experiencing a very busy period and all our operators are busy on other calls. Your call is important to us. Kindly hold the line and an operator will be with you as soon as one becomes available.
3 Visiting Places
3.1.1 Exercise
Choose the correct phrase according to the context of the conversation.
Receptionist: Good evening! How may I help you?
Tony: I’d like a room please.
Receptionist: May I have your name, please? Tony: Tony Finley.
Receptionist: Your room preference Mr. Finley?
Tony: A studio, please. How much will it cost? Receptionist: $150.
Tony: Can I pay by credit card? Receptionist: Yes sure.
Mei: Do you have a pool?
Receptionist: Yes, we do. On the 2nd floor. Here’s your key. Your room number is 401.
Mei: Thank you!
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