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Файл:Английский язык. Ч.3. Учебное пособие для студентов бакалавриата, обучающихся по направлению «Туризм», профиль «Международный туризм»
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Customers can easily make an online credit card payment
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when you book the cruiser online.
Other ways of prepayment. Wire Transfer & Cash Deposits: We accept wire transfers and cash deposits from clients
purchasing airline tickets. No tickets will be issued until the
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PayPal Transfer: we can accept PayPal transfers only if
the customer also has a registered and veried PayPal account.
Western Union (WU): we accept Western Union payments. You can go to any Western Union and deposit cash into
our account. Please note: WU can normally take up to 3 days
to post to our account. No tickets will be issued until deposited
money is credited to our account.
Please note: additional service fees may apply.
Hotel Booking Payment. You can pay at the hotel
when you arrive.
When you book the hotel online you will have two options:
1) book without a credit card;
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2) book with the credit card guarantee (for late check-in
or peak season, NO pre-payment is needed).
Tour Cancellation Policy. For tours without ight/ho-
tel/train/cruise, there are NO cancellation fees, you can change
or cancel your travel plan 48 hours before your tour starts.
For air tickets the cancellation charge is 30% – 80% of the
total fare.
For train tickets the cancellation charge is 30% – 100% of
the total fare.
For hotels the cancellation charge is the cost of one night
(for all hotels).
(Compiled from http://chinatour.net/)
11. Answer the questions.
1) Which methods of payment are used by the company?
2) What are the terms and conditions of payment?
3) What are the advantages/ disadvantages of paying by
cash overseas?
4) What are the advantages/ disadvantages of paying by
a credit card?
5) What are the advantages/ disadvantages of paying by
bank transfer?
6) What are the advantages/ disadvantages of paying by
postal remittance?
7) What are the advantages/ disadvantages of paying
online?
8) What are the advantages/ disadvantages of paying by
a wire transfer?
9) What are the advantages/ disadvantages of paying by
cheque?
10) What are cancellation charges? Why are they levied?
11) Which other methods of payment may be used in international tourism?
12. Fill in the gaps with the words from the box in the
proper form.
transfer deposit account receipts
debit balance credit currency
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receipt Traveler’s cheque post verify
conrm credit cheque cancel
1) Many retailers offer discounts on merchandise when
you open a store ____1_____ card.
2) A _____2____ card can be used to take money directly
out of your bank account when you pay for goods and
services
3) The amount now due on your ____3_____ is $364.27.
4) A weaker ____4_____ would help our exports.
5) You pay a $250 ____5_____ now and the ____6_____
within 30 days.
6) You should allow ve to seven working days for a
bank ____7_____ to be made.
7) _____8____ from tourism fell by about one third.
8) We are in ____9_____ of your letter of the 15th May.
9) The date of the meeting ____10_____.
10) The report gives a list of transactions ____11_____ to
a cost centre.
11) He wrote them ____12____ for ₤10,000...
12) _____13____ is sold by a bank or travel agent and can
be exchanged for cash in foreign countries.
13) I need ____14_____ the gures in my presentation.
14) We ____15_____ the amount to an account registered
in your name.
15) All ights ____16_____ because of the bad weather.
13. Fill in the gaps with the prepositions from the box.
to by up in in in off against against on on
1) Normally you can withdraw __1__ to £50 __2__ cash
from an ATM.
2) Landale is calling for more laws to protect consumers
__3__ fraud.
3) Guests paying __4__ local currency or __5__ credit
card might notice a difference in room rate due to the
currency exchange rates.
4) The current exchange rate is 50 rupees __6__ the
euro.
5) The euro has a high exchange rate __7__ the yen.
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6) He nally paid his overdraft __8__ .
7) You’ll have to pay interest __9__ the loan.
8) He had his camera ready, just __10__ case he saw
something that would make a good picture.
9) We keep a watchful eye __11__ our elderly neighbors.
14. Discuss in groups: which kind of travel money, including cash, you would use abroad.
15. Imagine you are going on vacation to a particular location. Search the Internet for the rates of local hotels.
Compare the hotels’ rates. Decide on the hotel to stay.
Report on your results in class.
16. Write an email to book a room in a hotel you have chosen.
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UNIT 4
Professional ethics and
etiquette in tourism
4.1 World Tourism Code of Conduct
Lead-in
1. Watch the video “Interview, Chair of the World Committee on Tourism Ethics” https://www.youtube.com/
watch?v=9gh9d3WIDs8 .
2. Discuss the following questions with your partner.
1) What is the mission of the World Committee on
Tourism Ethics?
2) Which ethical challenges related to the tourism sector are currently being tackled by the Ethics Committee?
3. Watch the video again and complete the phrases from
the video.
1) … what we know is that tourism is ________ _______
_______ ...
2) … we want to make sure that this ________ ___ everybody …
3) … so there is a strong _______ _______ to this issue
and the committee ,I have the ________ to ________,
is in charge of making sure that ethical _________ are
________, observed, permanently ________ in this big
system.
4) … for instance inclusiveness of tourism. We have
to make sure that ________ ________ for instance or
poorer people have ________ __ ________ ________.
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Vocabulary
1) ethics – этика
adj. ethical – этичный, этический
2) code of ethics – кодекс этики
3) comprehensive – всеобъемлющий, полный, обшир-
ный
v. comprehend – постигнуть
n. comprehension –постижение
4) to guide – направлять, вести, руководить
n. guidance – направление, руководство
5) heritage – наследие
6) a draft document – проект
7) to endorse
n. endorsement
syn. to approve (of), to support
8) input – вклад
syn. contribution
9) an entity – организация, орган
10) extensive – обширный
11) v. to extend – расширять, увеличивать
to extend to smth – распространяться на что-л.
12) unanimously – единодушно
13) to adopt – принимать, усваивать, перенимать
n. adoption – принятие, усвоение
14) acknowledgement – признание
v. to acknowledge – признавать
15) expressly – точно, ясно, определенно, специально
v. to express – выражать
16) a follow-up – доведение до конца; последовательное
выполнение; последующие мероприятия
17) a provision – зд. положение, условие, постановление
v. to provide – обеспечивать, предоставлять
18) binding – обязывающий
19) to feature – показывать, фигурировать, быть
представленным
n. a feature – черта
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20) voluntary – добровольный
21) implementation – осуществление
v. to implement – осуществлять
22) a stakeholder – заинтересованное лицо
23) application – зд. применение
v. to apply – зд. применять, использовать
24) amply – широко, подробно
syn. broadly
25) mutual – взаимный
26) fulllment – исполнение, осуществление,
реализация (зд. потенциальных возможностей)
v. to fulll – осуществлять, выполнять
syn. accomplish
27) enhancement – усиление, улучшение, увеличение
v. to enhance – усилить, улучшить, увеличить
4. Study the Vocabulary list above and ll in the gaps with
appropriate words from the list.
1) If you cannot _______ something, you cannot under-
stand it.
2) He ________ that he had been negligent.
3) The policy we ________ 3 years ago wasn’t effective.
4) To achieve a positive and collaborative workforce,
employers should begin with training that promotes
_______ respect.
5) This thesis demonstrates that collaboration between
partners is a strategy that will _______ the development of a heritage tourism program
5. Match up the words to make collocations.
to adopt fulllment
to promote understanding
mutual a follow-up
cultural a code
collective heritage
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6. Guess the words by their denitions.
1) to help or encourage to exist or ourish
2) done or given because you want to and not because
you are forced to
3) the traditions, achievements, beliefs, etc., that are
part of the history of a group or nation
4) rules of behavior based on ideas about what is morally
good and bad
5) a party that has an interest in an enterprise or project
7. Read the text and answer the questions.
Text A
As a fundamental frame of reference for responsible
and sustainable tourism, the Global Code of Ethics for Tourism (GCET) is a comprehensive set of principles designed
to guide key-players in tourism development. Addressed to
governments, the travel industry, communities and tourists
alike, it aims to help maximise the sector’s benets while minimising its potentially negative impact on the environment,
cultural heritage and societies across the globe.
The Code was called for in a resolution of UNWTO
General Assembly, meeting in Istanbul, Turkey, in 1997.
Over the following two years, a special committee for the
preparation of the Code was formed and a draft document
was prepared by the Secretary-General and the legal adviser
to UNWTO, in consultation with UNWTO Business Council,
UNWTO’s Regional Commissions, and the UNWTO Executive Council.
The United Nations Commission on Sustainable Development, meeting in New York in April, 1999, endorsed the
concept of the Code and requested UNWTO to seek further
input from the private sector, non-governmental organizations and labour organizations. Its acknowledgement by the
United Nations expressly encouraged UNWTO to promote
the effective follow-up of its provisions. Written comments on
the Code were received from more than 70 UNWTO Member
States and other entities. The resulting 10 point Global Code
of Ethics for Tourism -the culmination of an extensive consul-
118
tative process – was approved unanimously and adopted by
the UNWTO General Assembly at its meeting in Santiago,
Chile, in October 1999.
Although not legally binding, the Code features a volun-
tary implementation mechanism through its recognition of the
role of the World Committee on Tourism Ethics (WCTE),
to which stakeholders may refer matters concerning the application and interpretation of the document.
The Code’s 10 principles amply cover the economic, social,
cultural and environmental components of travel and tourism:
Article 1: Tourism’s contribution to mutual understand-
ing and respect between peoples and societies
Article 2: Tourism as a vehicle for individual and collec-
tive fulllment
Article 3: Tourism, a factor of sustainable development
Article 4: Tourism, a user of the cultural herit-
age of mankind and contributor to its enhancement
Article 5: Tourism, a benecial activity for host countries and
communities
Article 6: Obligations of stakeholders in tourism develop-
ment
Article 7: Right to tourism
Article 8: Liberty of tourist movements
Article 9: Rights of the workers and entrepreneurs in the
tourism industry
Article 10: Implementation of the principles of the Global
Code of Ethics for Tourism.
(http://ethics.unwto.org/content/global-code-ethics-tourism)
Questions
1) What is the Code aimed at?
2) Who does the Code address?
3) Who prepared a draft document?
4) When did the document get endorsed?
5) What encouraged UNWTO to promote the effective
follow-up of its provisions?
6) Is the Code a legal document?
7) What components of travel and tourism does the Code
embrace?
8) How many principles does it cover?
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8. Complete the sentences according to the text.
1) The Global Code of Ethics for Tourism is a fundamental frame of reference for ___________ and __________
tourism.
2) The Code’ mission is to help ________ the sector’s
_______ while ________ its potentially negative
________ ___ the environment, cultural _______ and
societies across the globe.
3) The General Assembly of the World Tourism Organization ________ the document in 1999.
4) Being a__________ by the United Nations the document expressly ________ UNWTO to promote the effective ________ of its provisions.
9. The article below contains 10 mistakes. Find the mistakes and correct them.
All the stakholders in tourism development should safeguard
the natural
enviroment with a view to achieving sound, continuous and
sustainable economic
growth geared to satising equitably the needs and aspirations of present and
future genirations.
Tourism infrastructure should be desinged and tourism
activities programmed in
such a way as to protect the natural heritage composed of
ecosistems and
biodiversity and to preserve indangered species of wildlife.
Nature tourism and ecotourism are recognized as being
particulaly conducive to
enriching and enhansing the standing of tourism, provided
they respect the natural
heritage and locale populations.
10. Study the extracts from the Articles of the Global Code
of Ethics for Tourism. Match them to their headings.
There’s one extra heading.
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