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Файл:Английский язык. Ч.3. Учебное пособие для студентов бакалавриата, обучающихся по направлению «Туризм», профиль «Международный туризм»
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Family rate is reserved for families with children. Usu-
ally the rate includes extra bed charges and may also include
some free add-on activities for children.
Package rate provides a customer with a guest room
combined with other available events or activities. For example, Best of London package includes room rental, meals,
sightseeing, airport transfers, etc. Package rate can also offer
a simple room and meal package like American Plan (AP),
Modied American Plan (MAP), Continental Plan (CP), etc.
Best available rates (BAR) are the lowest discounted
rates available for a day which can be offered to a guest by the
Reservation or Front desk staff.
Room rates may also vary according to the room size, location, view, furnishings, decor, etc.
The hotel room rates also vary according to the season.
Peak Season. This is a period when demand for a hotel
and its services is the highest and the hotel can charge guests
the highest prices. There is no dened peak period for every
hotel; it varies from hotel to hotel.
Valley Season / Off Season. This is the time of the year
with the lowest demand for rooms. Hotels generally offer reduced rates and packages eg: ‘Stay for 3 and pay for 2 nights’,
‘Discounted package rates’ etc.
Shoulder Season. This period falls between peak season
and off season. Shoulder season is considered the best time to
attract new business as the rooms are available and medium
or the highest rates can be charged. Sales and marketing activities should also be intensied during this period.
10. Answer the questions.
1) What main factors inuence prices in tourist industry?
2) What is a room rate?
3) What do room rate categories correspond to?
4) Who are rack rates generally provided for?
5) Why do accommodation operators change rack rates a
month or two ahead of the season?
6) Which rates are designed to promote tourist business?
7) What packages can Package rate include?
8) For what term can BAR be offered?
9) How do room rates vary in accordance with seasonality?
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11. Complete the table.
Rate category Main features
a standard rate dened for a particular room category/type.
Corporate or
commercial rates
offered to groups for arranging
meetings and conferences
designed to attract customers
Incentive rate
include extra bed charges and
may also include some free addon activities for children
Package rate
can be offered to a guest by the
Reservation or Front desk staff
12. Match the terms with the following denitions one de-
nition is redundant).
A. operating costs B. overheads C. price D. fee
E. charge F. commission G. tariff H. rate
1) a list of xed prices that are charged by a company
for a particular service, or by a hotel or restaurant for
rooms, meals, etc.;
2) a xed amount of money that is charged or paid for
sth;
3) the amount of money that you have to pay in order to
buy sth;
4) the amount of money that you pay regularly for a
service;
5) regular costs that you have when you are running a
business or an organization, such as rent, electricity,
wages, etc.;
6) the costs involved in the activities of a business or
part of a business, such as supplies, small equipment, training, etc.;
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7) an amount of money that is paid to sb for selling
goods or services and which usually increases with
the quantity they sell;
8) an amount of money that you pay for professional
advice or services;
9) an amount of money that is paid for the right to use
the property of another person, such as the owner of
a copyright or patent.
13. Present the information from Text A in a form of a minilecture.
14. Read the text and be ready to describe:
1) various approaches to discounting in tourism industry;
2) discounting techniques;
3) advantages and disadvantages of discounting in tourism industry.
15. Imagine you are going to visit a particular location.
Search the Internet for the rates of at least three hotels
in the location. Compare the rates. Make your choice.
Report on the results in class.
16. Role-play booking a room at the hotel on the phone (See
task 15):
A customer should ask about:
• per night hotel room rates;
• minimum stays required during the season;
• if room rates vary throughout the year;
• room type (single, double, suite, etc.);
• room amenities (private bathroom /shared bathroom;
hot water; air conditioning; internet access; jacuzzi /
hot tub; refrigerator; TV with cable/satellite; coffee/
tea maker; dining area & settings; living room/sitting
area; cooking facilities/utensils; balcony/patio).
17. Discuss in pairs the forms of discounting in tourism.
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18. Write an email to book a room in a hotel you have chosen (See task 15).
19. Write a reply to the letter (See task 18).
20. Choose from the phrases below to complete the text (one
phrase is redundant).
A. a signicant percentage of bookings made on dis-
counted rates;
B. bookings made were on discounted rates;
C. a feasible gure for 2017;
D. addition to a higher occupancy rate;
E. average bookings were made;
F. a positive development;
G. a drop in takings;
H. an extra million people expected to visit.
GREECE EXPECTED
TO WELCOME EXTRA MILLION
TOURISTS IN 2017
Greek tourism is projected to reach an all-time high this
year with _____1_____.
In a meeting on Wednesday president of the Hellenic Hotel Federation Yiannis Retsos said that in _____2_____, the
number of nights spent by tourists at hotels will also reach
new highs.
While there is _____3_____, Retsos didn’t speculate about
whether the higher numbers would also be reected in the
revenue, as some 50 per cent of _____4_____.
In fact, if last year is anything to go by, increased foot
trafc saw _____5_____, reports Kathimerini.
With _____6_____, it is uncertain whether the increase
will be reected in tourism revenue.
At this stage revenue of €14.5 billion is seen to be
_____7_____, though the tourism industry is expected to wait
until July before making any forecasts.
May, 4, 2017
Compiled from http://neoskosmos.com/news/en/Greeceexpected-to-welcome-extra-million-tourists-in-2017
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21. Find the words and phrases with the following meaning
in the text above.
1) of any time;
2) the highest index that has been recorded within a
particular period of time;
3) to guess about the possible causes or effects of something, without knowing all the facts or details;
4) to form an opinion about someone or something from
the information or experience that you have;
5) the amount of money earned by a business from the
sale of goods or services;
6) sth that can be done, made, or achieved.
22. Role-play an interview with the president of the Hellenic
Hotel Federation on the prospects of the tourism revenue
in Greece for the coming summer.
23. Search the net to nd out about discounted rates in the
hotels in Moscow and some other city. Compare the rates
and tariffs. Report on your ndings in class.
24. Write a summary of text B.
25. Case study.
Developing packages with complimentary tourism partners in your area or with value added components is a good
way to stimulate demand without having to discount. Packaging can also be used to target niche markets effectively e.g golf
weekend, food and wine tours, pampering packages etc.
Strike up a deal with local businesses to provide a full
package and share business with each other – you should be
able to get their products or services at a “net” rate so the
package pricing is better than if they had purchased each
component separately.
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3.3. Methods of payment
Lead-in
1. Discuss in pairs the means of payment you know. Decide
which of them can be used in tourism industry and
which can not. Explain why.
2. Read the jokes. Which of the means of payment are mentioned in them?
1) Things you would NOT want to see happen at the
ATM:
• You go to get a balance inquiry, and instead of
printing out a receipt the screen says: «Not worth
wasting paper», and ejects your card.
• You try to get a balance inquiry, and the screen
says: «Account not found.» and keeps your card.
• You withdraw some money to pay your bills. When
you start counting the cash, the screen says: «You
thought there was some EXTRA there?»
2) A stolen credit card
A man said his credit card was stolen, but he decided not
to report it. The thief was spending less than his wife did.
3. Discuss advantages and disadvantages of modern methods of payment mentioned in the jokes.
Vocabulary
1) method of payment – способ оплаты, форма платежа
in payment of
on payment of
payment for
payment from smb to smb
payment by credit card
2) credit card – кредитная карта
3) debit card – платёжная (дебетовая, банковская)
карта
4) bank account – счёт в банке
5) currency – валюта
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6) deposit – (n.) 1) депозит, вклад; 2) задаток, взнос, за-
лог; (v.) 1) класть в банк; 2) давать задаток, платить
(гарантийный) залог
to deposit with / in a bank
to deposit into an account
pay in advance – платить заблаговременно, заранее
7) balance – остаток, сальдо
8) bank transfer – банковский перевод
9) remit money – пересылать, переводить деньги
10) the remittee – получатель денежного перевода
11) account details – подробные данные о банковском
счете
12) service fee – плата за услуги
13) receipt – 1) квитанция; 2) товарный, кассовый чек;
получение
14) receipts, (pl.) – денежные поступления
15) conrm – подтверждать, подкреплять
16) ID = identication – идентификация
17) ID number – идентификационный номер
18) wire transfer – электронный перевод; (изначально)
телеграфный перевод
19) post to one’s account – зачислять на счет
20) cheque – банковский чек
pay (for) sth by cheque
a cheque for£100
deposit a cheque in one’s account
21) traveler’s cheque – дорожный чек, туристский чек
22) verify -
1) проверять, контролировать;
2) подтверждать
23) credit – записывать сумму в кредит чьего-л. счета
credit an amount to one’s account
credit the account with an amount
24) cancellation charge – плата за аннулирование
25) fare – стоимость проезда, тариф, плата за проезд
at a fare
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4. Study the Vocabulary list above. Find the word that
doesn’t collocate with the words in bold. Give Russian
equivalents to the collocations (use a dictionary if necessary).
1) cash / prompt / late / early / full /down / lump sum /
outstanding / token / payment;
2) modest / immediate / reasonable / professional / an-
nual / legal / tuition / consultancy / booking fee;
3) expensive / adult / concessionary / professional / dis-
counted / return / single / rst-class / half / ferry / taxi
fare.
5. Using the collocations from Task 1 give the English
equivalents to the following.
1) первоначальный взнос; своевременная уплата;
предварительная оплата; символический платеж;
единовременный платеж, просроченный платеж;
2) оплата услуг консультанта; плата за обучение; гонорар адвоката; регистрационный сбор; скромный
гонорар; оплата услуг специалиста;
3) половинная стоимость; билет в оба конца; тариф со
скидкой; билет в один конец; дорогостоящий билет;
билет на взрослого.
6. Make verb collocations with the nouns in the box.
payment fee fare
suspend receive negotiate defer bring down slash
introduce offer dodge put up withhold agree
delay demand charge pay collect waive
refund stop make cover pick up
7. Using the collocations from Task 3 give the English
equivalents to the following.
1) отсрочить платежи; приостановить платежи; требовать уплаты; задерживать оплату;
2) взимать плату; покрывать расходы; договориться
об оплате; обсуждать условия оплаты; возмещение
расходов за услуги; отказываться от платы; вводить
оплату
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3) уклоняться от оплаты проезда; оплачивать проезд;
снизить плату за проезд; поднять стоимость проезда; оплатить проезд; брать деньги за проезд.
8. Fill in the gaps with the prepositions.
1) She wrote out a cheque _____ payment of the fees.
2) We accept payment _____ cash, cheque, or credit/debit
card.
3) She demanded payment in advance _____ the work.
4) The company has suspended payments _____ its cred-
itors.
5) The goods will be released _____ payment of customs
duty.
6) He made a lump-sum payment _____ $12 000.
7) The bank credited the oil company _____ £500,000.
8) The funds will be credited _____ your cheque account
today.
9) Children travel _____ half fare.
10) Does the bank charge a fee ______ setting up the ac-
count?
11) There’s an upfront fee _____ €50 and a small annual
charge.
12) You can arrange to have your salary deposited direct-
ly _____ your bank account.
9. Fill in the gaps with the derivatives if the words in bold
in a proper form.
1) All outstanding credit-card debts are
payment
__________ only in dollars.
2) I am directly _________ management for
account
the work of my team.
3) The MBA equips the student with a range
transfer
of _________ skills.
4) Mexican workers in the US send back
remit
home $10 bn in __________ every year.
5) You can leave a message with _________.
6) I need email _________ before I can process
receipt
conrm
the order.
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7) You should print your name and address
post
on the back of the cheque or _________
order.
8) You can pay bills immediately, using a
cheque
separate _________.
9) It is crucial that all documents presented
verify
are authentic and easily _________ .
10) VAT is not _________ on this service.
10. Read the text about the terms and conditions of payment
methods published on a large travel company’s website.
Be ready to name the methods of payment the company
offers.
charge
Text C
ChinaTour.Net:
METHODS OF PAYMENT
Welcome to ChinaTour.Net!
ChinaTour.Net is the leading provider of China hotels,
ights, tours and cruises services and the top 10 tour operator
in China. Our company is located in Beijing, China and provides online tour/hotel/ight/train/cruise reservation services
through its website.
Tours without a ight/hotel/train/cruise. For tours
without a ight/hotel/train/cruise, there is no need to use a
credit card or bank account. Our clients can make a payment in
our ofce in Beijing, China. There is no need to pay in advance.
Currency we accept: RMB (元,), USD ($).
You can also pay when you meet our tour guide in China
on arrival. We accept all major credit cards issued in the United States: Visa, Master Card, American Express and PayPal.
Safe payment & quality service are guaranteed.
Tours including a ight/hotel/ train/cruise. If your
tour package includes ight/hotel/train/cruise, you only need
to pay a deposit (about 10% – 30% of the total amount) in advance, and the balance after you arrive in China.
We accept all major credit or debit cards for bookings: International Visa, Master Card, American Express and PayPal.
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