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  1. Complete the sentences using the necessary term from the box.

Certification Performance specification Total quality management Benchmarking Reliability Absolute performance standard Key principles of quality Qualification process

  1. The ability of an apparatus, machine, or system to consistently perform its intended or required function or mission, on demand and without degradation or failure is __.

  2. __ is a method by which entities, goods, and materials are examined to ascertain if they meet the required specifications to be identified as qualified.

  3. Formal procedure by which an accredited or authorized person or agency assesses and verifies the attributes, characteristics, quality, qualification, etc., in accordance with established requirements or standards is called ­__.

  4. A measurement of the quality of an organization's policies, products, programs, strategies, etc., and their comparison with standard measurements, or similar measurements of its peers is __.

  5. In quality control, __ is a standard achievable only in theory but useful in measuring the organization's progress toward ever-higher levels of effectiveness and efficiency.

  6. __is written requirement that describes the functional performance criteria required for a particular equipment, material, or product. In contrast, a design specification describes design characteristics and manufacturing methodology.

  7. The three __are (1) Quality is defined as what satisfies customer specifications, (2) Work standard is defect free, (3) Quality is measured by the price of non-quality.

  8. A holistic approach to long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal is called __.

  1. Fill in the gaps.

  1. A__ q__ l__ - Quality standard based on a specified maximum number of defects.

  2. W__ c__ - Goods, services, and processes that are ranked by customers and industry-experts to be among the best of the best.

  3. D__ t__ - In-depth evaluation with a relatively narrow scope of analysis, aimed at identification of a specific condition or problem.

  4. P__ - Movement of data or material towards a known goal or end result, by passing it through a series of stages or a sequence of actions.

  5. D__ - characteristic or condition that fails to meet a standard, or is not in compliance with a requirement or specification.

  6. Z__ d__ - Defect prevention level where all output is within specification limits.

  7. D__ p__ u__ - A metric used in Six Sigma and other process improvement methodologies.

  8. T__ q__ m__ transcends the product quality approach, involves everyone in the organization, and encompasses its every function: administration, communications, distribution, manufacturing, marketing, planning, training, etc.

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