In the Passenger Cabin

1. CA.- Good morning, sir (madam).

Welcome on board our aircraft.

This is first /business/economy class.

Would you mind showing me your boarding card?

P. - Here it is.

CA. - Can I help you find your seat?

P. - No, thanks. I can do it by myself.

2.CA. - Good afternoon, gentlemen. This is economy class. Can I ask you to

show me your boarding cards?

P. - Here they are, but the seats are not shown on the boarding cards

(no seat allocation).

CA. - Today we have free seat allocation, so you can take any unoccupied

seats except the very front seats as they are for passengers with babies.

3.P. - Steward/stewardess, please come up to me.

CA. - Just a moment, please. (The steward is busy helping an old man).

CA. - Are you in trouble finding your seat, madam?

P. - My seat is occupied by this man. Can you help me?

CA. - I’m sorry, sir, but I need to see your boarding card. I’m sorry, you are

in the wrong seat. You have seat 15B. It isn’t a window seat. Please change your seat with the passenger next to you (on your right, left).

Note: You are kindly asked to take the seats according to the seat numbers shown

on your boarding cards.

4.CA.- Good evening, madam. May I see your boarding card? Your seat is in

the very front row. You have a window seat. Let me show you to your seat. Can I help you with your pram?

P. - Here it is. Thank you for your help.

CA. - This is your seat. Please make yourself at home. Let me place your

pram in the cloakroom for you so that you will be more comfortable.

P. - Yes, of course. May I place my luggage in the aisle?

CA. - I’m sorry, but it is prohibited to stow luggage in the aisle for the

safety of the cabin crew and PAX. May I put it in the overhead

stowage bin/on the rack?

P. - Please, put it on the rack.

P. - I’m sorry to trouble you.

CA. - No trouble at all. What can I do for you?

P. - Is a baby-cot/sky-cot/cradle/available on board your aircraft?

CA. - Certainly. It will be fixed to this bulkhead after the Fasten

Seatbelt sign is off.

P. - Is the baby-cot supplied with a bedding?

CA. - Yes. It consists of a mattress with a cover, two disposable bed-sheets,

a pillow with two disposable pillow cases, a blanket and a baby kit.

If you want to swaddle your baby, you can find a baby diaper

changing table/ station in the front/middle/rear toilet/lavatory.

(I’m sorry, but this aircraft is not equipped with a baby diaper changing table).

(We have neither diapers nor pampers on board).

CA. - I’m sorry to trouble you, madam.

P. - No trouble at all.

CA. - Can I ask you to follow some instructions concerning your baby?

P. - What instructions?

CA. - Please keep the safety belts of the cot fastened when your baby is in

the cot, that’s for the baby’s safety.

But, when the Fasten Seatbelt sign is on hold your baby firmly on the

lap outside the seatbelt (you mustn’t put your seatbelt around your

baby.)

5.CA. - Your seat is in the last row (in the last but one)

Let me show you to your seat, madam. Please follow me. This is your

seat. Please make yourself comfortable.

P. - Thank you.

CA. - Can I ask you to follow Aeroflot instruction concerning your pet

(puppy, cat).

P. - What is it?

CA. - Please keep your pet in the closed basket (box, case, cage) during the

whole flight. Please keep the pet muzzled and do not feed it.