Boarding the Aircraft

For cabin attendants there are two particular points that they should note. Firstly, if weather conditions are bad, the flight may be delayed or diverted. In this case CАs must be ready to deal with passengers for whom this creates a problem. Secondary cabin attendants must note if any important passengers are booked on the flight. The purser will brief the cabin crew of any special requirements that passengers may have. This may include special meals, special seating arrangements for disabled or sick passengers. Such passengers as unaccompanied minors (UMs) are normally pre-boarded.

Practise welcoming passengers on board, in pairs.

In the Entrance area

1.CA. - Good morning (afternoon/ evening/ sir/ madam/

ladies/gentlemen/ lady

and gentleman/ladies and gentlemen).

Welcome on board our aircraft.

Please watch your head and your step.

P . - Hello, stewardess.

CA. - May I see your

Would you mind showing me boarding

Can I ask you to show me pass/card

P. - Here is my boarding pass. (Here it is)

CA. - Thank you. Let me show you to your seat, sir

(please come this way/to the right/left/ straight ahead).

P. - Do, please.

2. P. - Hi, steward. Could you show me to my seat?

CA. - Yes, of course.

Will you please show me your boarding pass?

P. - Here you are.

CA. - You have a window seat (an aisle seat).

Please follow me. I’ll show you to your seat. This is seat 15A.

Please make yourself at home (comfortable).

3. CA.- Good afternoon, madam.

Welcome aboard.

Would you mind showing me your boarding pass?

P. - Hello, stewardess.

Could you please show me to my seat?

CA. - Certainly. I’m sorry, but I need to see your boarding pass, madam.

Thank you. Please follow me. Your seat is in the middle of the cabin, right/left side.

P. - I see, thank you.

CA. - Please take your seat.

May I hang your coat/jacket in the cloakroom/wardrobe closet/wardrobe compartment/ coat closet?

Let me place your bag under the seat in front of you/in the cloakroom for you so that you will be more comfortable for take-off.

4. P. - Good evening, steward.

CA. - Good evening, sir.

P. - Here it is. Would you mind showing me to my cabin/seat?

CA. - I’m very sorry, sir. I’m alone in the entrance area and my duty is to

receive passengers in this area. Please don’t worry. The flight

attendant in your cabin will show you to your seat and will help you

with your bag/coat.

P. - Fine. Thank you.

Remember several ways of requesting to see passengers boarding cards.

M ay I see

Would you mind showing me your

Can I ask you to show me boarding

I’m sorry, but I need to see card

I’m sorry, but I must ask you to show me

Remember to use some service language.

Let me show you to your seat.

I’ll show you to your seat.

Please make yourself at home/comfortable.

May I hang your coat/jacket in the cloakroom.

Let me place your bag under……/in the……. .

So that you will be more comfortable for take-off.