- •Unit 1. Getting Acquainted
- •Introducing a friend to a work colleague
- •Introducing clients
- •Unit 2. Making Telephone Calls
- •Inquiring Flight Information
- •I. Read the dialogue:
- •II a few common expressions are enough for most telephone conversations. Practise these telephone expressions by completing the following dialogue using the words listed below
- •III Now make the telephone call yourself, using the words above. Try not to use the notes unit 3. Attending and Giving Interviews
- •What position would you like to have:
- •Unit 4. Business correspondence
- •1. Дата
- •3. Получатель
- •4. Адрес
- •5. Обращение
- •6. Тема письма
- •7. Текст письма
- •8. Прощание
- •9. Подпись
- •10. Приложение
- •11. В деловых письмах следует писать с большой буквы.
- •The Bradford мва at the Management Centre
- •II.Study the examples of business letters given above and write a letter of your own. Unit 5. British Company Management
- •President
- •Study the structure of a British company.
- •Make the sentences passive.
- •V. Read the dialogue between Personal Manager and a group of new secretaries:
- •Unit 6. Resume (curriculum vitae)
- •Career history
- •A Letter of Application
- •1. Personal Information – персональная информация
- •2. Objective – цель, т.Е. Должность, на которую претендуете
- •3. Summary (сводка, краткое резюме) или Profile (профиль, краткая анкета)
- •5. Education – образование
- •Additional material
- •My university
- •My speciality
- •The united kingdom
- •Сontents
What position would you like to have:
to manage people – manager
to work for someone else - an employee
to be your own boss – self-employed, businessman
be responsible for everything – top manager, director
to work for the state – state employee
III. Please discuss with your group advantages and disadvantages of your future profession.
Do you think that your future profession is prestigious?
Do you think it will be still prestigious and well paid by the time you will graduate?
How difficult is it to find a good work in your field?
Is there a competition in your group, school?
Do you think that competition is a good stimulus to study well or it just makes communication between you more difficult?
Unit 4. Business correspondence
Learn the Words
order-letter — письмо-заказ
inquiry letter — письмо-запрос
claim letter (letters of complaint)—письмо-жалоба, (письмо-рекламация)
cover letter — сопроводительное (препроводительное) письмо
letter of confirmation — письмо-подтверждение
letter of guarantee — гарантийное письмо
to type — печатать на машинке
to space — размещать, отделять
to fold — складывать, сгибать
heading — заголовок
salutation — приветствие
inside address — адрес получателя
body of the letter — текст письма
complimentary close — заключительная формула вежливости
signature — подпись
circular letter — циркуляр
registered letter — заказное письмо
dead letter - недоставленное письмо
letter of congratulation — поздравительное письмо
letter of introduction — рекомендательное письмо
registered letter with statement of value — ценное письмо
to renew correspondence— возобновлять переписку
addressee — адресат
sender — отправитель
receiver — получатель
statement — ведомость
remittance — денежный перевод
to be called for — до востребования
date of the postmark — дата почтового штемпеля
certified copy — заверенная копия
way bill — накладная
to send by parcel post — отправлять почтовой посылкой
to post - to mail — отправлять почтой
urgent telegram — срочная телеграмма
to refer to smth —ссылаться на что-либо
first-printed copy — первый экземпляр
copy on approval — контрольный экземпляр
in duplicate (in two copies) — в 2 экземплярах
in triplicate (in three copies) — в 3 экземплярах
receipt—расписка
Read the text.
With the development of industry, technology, trade and economic ties among the countries and ordinary people a great volume of business is done by mail. It is true that the telephone, telegraph, telex and fax speed up transaction , but they also increase expenses to such an extent that practical businessmen and economic people use this modern means of communication only for matters requiring immediate action or for messages which can be expressed briefly.
Business letters concern us in our daily living, especially those of us who live abroad and deal with foreigners.
People write business letters in many situations: finalizing contracts, booking a seat in an airplane, reserving hotel accommodation, booking theatre tickets, writing order-letters, letters of inquiry, claim letters (letters of complaint), cover letters, letters of confirmation and letters of guarantee.
A business letter, like a friendly or social letter, should make a favorable impression. In order that a letter may create this impression, it should be neatly written or typed, properly spaced on the page and correctly folded in the invelope.
The Parts of a Business Letter
The basic outline for a business letter is that of any letter: the heading, the inside address, the salutation, the body of the letter, the complimentary close and the signature. If you forget something you mean to say in the letter, put it in a PS at the bottom of the page.
II Study the structure and examples of business letters and write a letter of your own: