- •Unit 1. Getting Acquainted
- •Introducing a friend to a work colleague
- •Introducing clients
- •Unit 2. Making Telephone Calls
- •Inquiring Flight Information
- •I. Read the dialogue:
- •II a few common expressions are enough for most telephone conversations. Practise these telephone expressions by completing the following dialogue using the words listed below
- •III Now make the telephone call yourself, using the words above. Try not to use the notes unit 3. Attending and Giving Interviews
- •What position would you like to have:
- •Unit 4. Business correspondence
- •1. Дата
- •3. Получатель
- •4. Адрес
- •5. Обращение
- •6. Тема письма
- •7. Текст письма
- •8. Прощание
- •9. Подпись
- •10. Приложение
- •11. В деловых письмах следует писать с большой буквы.
- •The Bradford мва at the Management Centre
- •II.Study the examples of business letters given above and write a letter of your own. Unit 5. British Company Management
- •President
- •Study the structure of a British company.
- •Make the sentences passive.
- •V. Read the dialogue between Personal Manager and a group of new secretaries:
- •Unit 6. Resume (curriculum vitae)
- •Career history
- •A Letter of Application
- •1. Personal Information – персональная информация
- •2. Objective – цель, т.Е. Должность, на которую претендуете
- •3. Summary (сводка, краткое резюме) или Profile (профиль, краткая анкета)
- •5. Education – образование
- •Additional material
- •My university
- •My speciality
- •The united kingdom
- •Сontents
President
Executive Vice-President |
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Chief of The Credit Department |
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Marketing Research Manager |
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Research and Development Manager |
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Product Research Manager |
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Sales Manager |
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Production Manager |
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Controller |
Study the structure of a British company.
Make the sentences passive.
M odel 1: The manager examines the organizational structure of the firm.
The organizational structure of the firm is examined by the" manager.
1. The vice-president gives orders to employees.
2.1 receive orders from the sales manager.
3. My friend holds the position of general manager.
The personnel office receives resumes from prospective candidates.
Staff departments do different services to line departments.
6. He takes the orders and usually fulfills the task very quickly.
Model 2: The Production Manager is examining the organizational chart.
T he organizational chart is being examined by the Production Manager.
1.1 am sending my annual report to my immediate superior.
The foreman is firing his immediate subordinate;
Comptroller is giving the orders to his employees.
We are changing the organizational structure of our company.
The board of directors is enlarging the staff of the company.
M odel 3: I have invested my money in real estate.
My money has been invested in real estate.
We have considered the advantages and disadvantages of partnership.
I have bought shares of IBM (International Business Machines company).
This business has involved big financial resources.
We have elected the board of directors.
The board of directors has chosen the company officers.
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V. Read the dialogue between Personal Manager and a group of new secretaries:
P.M.: Good morning, I'd like to welcome you to our organization. Now you all know which departments you are going to, but before you go off I am going to tell you a little bit about us and about the rules and regulations which we try to adhere to. And the reason why we have these rules is that they help us all to know what we can do, what we must do, and what we shouldn't do — and in the long run make this a happy place to work.
S.: And what can you tell us about flextime system?
P.M.: First of all the flextime system. Most of you can choose what time you are going to start and finish. However,
you must all be here for core time which is from 10 till 3. ... You should all work for a minimum of 37 hours a week and not more than 41 hours. If you look at your job descriptions you'll see that you should put in an average of 38 hours a week. This means you can put in up to an extra 2 hours per week. However,-at the end of a month you shouldn't have more than 10 hours overtime, because only 10 hours can be claimed. Is that clear? …
S.: We would like also know about daily working hours.
P.M.: As far as your daily working hours are concerned, you . : should tell the departmental heads on the Friday, what times you are going to start the following week. You needn't start each day at the same time, but you must be here between 10 and 3, and you mustn't put in less than 37 hours in a week. And one more point, you needn't specify in advance what time you are going to finish.
S.: How long does our holiday last?
P.M.: You all have 18 days holiday a year. Ten of these 18 days must be taken during July when the company will be closed. The other eight days may be taken in either one" or two instalments, for example five days and three days or six days and two days, etc. But you can't have eight separate single days off or four 2-day periods off.
S.: Could you possibly tell us about lunch hours?
P.M.: We have a canteen here where you can have lunch. Lunch tickets are on sale on Monday mornings only and this means you must buy your tickets then for the rest of the week. The canteen is open between 12.30 and 2 o'clock and there are two sittings. You should decide on Monday which sitting you are going to attend and tell the supervisor when .you buy your tickets. So, any more questions about these three points — flextime, holidays and lunch — before I move on to the next matter?
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