- •Vocabulary to study and use:
- •The layout and parts of a business letter
- •Vocabulary to study and use:
- •The body of the letter
- •The closing paragraph
- •Useful Phrases
- •Informal (used between people who know each other and to add a friendly touch to a business letter)
- •6. Personal Business Letters
- •Specimen resumes
- •Telexes, telegrams, telefaxes telexes
- •Specimen telexes
- •Specimen cables
- •Telefaxes
- •Specimen telefaxes
- •Abbreviations
6. Personal Business Letters
Business letters are written not only by the business employees. They are also written by others to conduct personal business.
Normally, if you know the person that you are writing to and have met him/her socially, you will want to make your letter less formal and more friendly.
UNIT 2. MEMOS
A memo (short form for memorandum) is drafted for internal purpose and meets the need for fast internal communication within the firm. The main difference from a conversation or a phone call is that the reader will be given time to think over his reactions and will keep this document in his files for future reference. The fact that there is no coming back on what has been written and that other people may happen to read your memo should have a definite influence on the way you express things and make recommendations.
Memos are often used to inform someone of the state of things at a particular moment, and alternative courses of actions may then be recommended. Memos can be addressed to a superior, a subordinate or a group of people (e.g. Memo to All Personnel in the Testing Dept). Although the style may vary according to the addressee(s), there are however basic rules one should observe when drafting a memo.
SPECIMEN MEMO
To: Messrs. A. Clifford, B. Thompson, M. Muliner
From: S. Pavlenko
Date: April 21, 1996
Subject: On outgoing premium circuit use
Dear Sirs,
In accordance with the decision made at the meeting that took place on March 2, 1996, Network strategy & planning department carries out the study of traffic capacity from premium subscribers and its relation with traffic on regular circuit groups.
However, taking into consideration the fact that we began to receive the above mentioned information from Billing department only from this February, at the moment the objective assessment of the situation is impossible.
We shall inform you additionally on the measures being taken on premium circuit use after March and April data summarizing and analysis.
Sincerely,
Sergei Pavlenko
Acting Director
Network Strategy & Planning
RESUMES: When Writing a Resume…: Put most important facts first… Make it neat… Make it easy to read… Keep it brief …Type or print it… Use only job-related information.
Specimen resumes
Jennifer Maxwell Strauss
Present Address P.O. Box 23383, Emory University Atlanta, GA 30322 (404) 555-8550 |
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Permanent Address 274 Alpha Road West Chester, PA 19150 (215) 555-5939 |
Objective |
An internship in advertising |
Education |
Emory University, School of Business Administration Atlanta, GA Candidate for BBA degree, May 1993 Major: Marketing |
Activities |
Panhellenic Representative, 1990-1991 Delta Phi Epsilon Sorority Participated in weekly meetings that were held to allocate funds to sponsor various all-university events. Liaison between the Delta Phi Epsilon Sorority and the Panhellenic Board. |
Experience |
Administrative Assistant December 1990-January 1991 Summer 1991 The Craft Fashion Institute, Philadelphia, PA Coordinated information to produce course syllabi. Proofread and oversaw printing of course catalog system in the library. Organized and maintained the director of education’s office.
Sales Clerk Summer 1990 Kamikaze Kids, Philadelphia, PA Promoted unique, upscale children’s clothing. Responsibilities included opening and closing the store and making cash deposits. Cash register experience.
Public Relations Intern March 1989-June 1989 Elkman Advertising, Philadelphia, PA Worked closely with the account executive for the McDonald’s Corporation. Responsibilities included following-up press releases and television spots, calling various media offices, and arranging interviews with local celebrities to promote McDonald’s various public relations interests. |
Additional Data |
Working knowledge of BASIC computer language. Extensive travel in the United States, Europe, and Mexico. Hobbies include theatre, reading, and music. |
References |
Available upon request. |
Susan Feagin
1355 Edna Street, Napa, CA 94558
Home phone: (415) 555-5760
Office: (415) 5555-5745
Objective |
Sales, Leading to Sales Supervision |
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Areas of Knowledge |
Personal selling Customer relations Stock handling Complaint handling |
Display arranging Fluent in Spanish Word processing Office procedures |
Correspondence Files and records Shorthand, 90 wpm Typing, 55 wpm |
Work experience |
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July 1988 to present |
Salesperson, Fabric Imports, Napa, California Responsible for sales and customer relations. Achievements include being top salesperson for last three years and adding ten new accounts. |
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Jan. 1984 to July 1988 |
Secretary to Dean of Instruction, Richland College, Dallas, Texas. Responsibilities including full secretarial service, handling student complaints, handling all confidential faculty records, composing letters and memos on word processor, and taking dictation. |
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Feb. 1983 to Dec. 1983 |
Fountain Clerk (part-time), Jack-in-the-Box, Dallas, Texas |
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Education |
Associate of Arts Degree, 1984, Richland College, Dallas, Texas. Major in business with emphasis in sales and secretarial science High School Diploma, 1982, Willard High School Dallas, Texas |
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Extracurricular Activities |
Student Government Representative Young Salespeople of America |
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References |
Available upon request |
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