- •Деловой иностранный язык. Английский.
- •Предисловие
- •Business trip
- •1. Complete the text with the verbs from the box.
- •2. Match the collocations and explain their meaning.
- •3. What do you call:
- •4. Complete the following story about a business trip by putting a compound noun from the box in each gap.
- •5. Complete the conversation using the following words.
- •6. Imagine you are flying from Europe to the usa. Number the following events in a logical order.
- •7. Complete the letter about an unpleasant flight using the words from vocabulary.
- •8. A) Match the words on the left (1-6) with those on the right (a-f) to make six more compound nouns for items which are found on a plane.
- •Facing Problems
- •2. Work in small groups. Make a list of problems you can face while travelling by plane. How is it possible to avoid or solve these problems? Prepare a poster and present your ideas to the class.
- •A) Read the introduction to an article on avoiding a travel problem. What do you think the strategies are? Do you use any of them?
- •1. A) Look at the headline from a newspaper article. What word do you think is missing? _________________ passengers grounded
- •4. A) In each list find the verb which is wrong and add it to the correct list.
- •Travel experience
- •Complete the following sentences with information which is true for you
- •2. Read these extracts from interviews with people about their business trips. Then look at the words in bold in each extract and find six pairs of opposite phrases.
- •1. You are going to talk about a business trip. Think of a recent trip you have made and write notes to answer each question below.
- •Complete the following by putting one word in each box.
- •Small Talk
- •2. Work in pairs. Look at the topics in the box below and answer the following questions.
- •3. Arriving at the company
- •1) At reception
- •2) Getting pass the secretary
- •4. Put the sentences into the correct order.
- •Staying at a hotel
- •Explain the words
- •Put these sentences in a logical order.
- •3. What would you say in these situations?
- •1. Read the following statements and decide if they are true or false.
- •2. Read the article and see how much you were correct. Hotel chain takeover
- •3. A) Find words in the article which mean:
- •Complete the sentences using the correct form of the words in brackets.
- •Hotel facilities
- •2. Read this hotel advertisement and put each facility from the list below in the most likely section (a-d). Some items can go in more than one section.
- •A) The sentences in the list on the left (1-14) are spoken by a guest or ‘future’ guest in the hotel. Match each sentence with the most suitable reply (a-n) on the right.
- •2. Read the text quickly without looking up words you don’t know, to see if you were right. Capsule hotel
- •4. Complete the diagram and tell about the capsule hotel.
- •Telephoning
- •1. Discuss the following questions:
- •2. A) Complete the questionnaire below using the correct form of the following verbs:
- •Vocabulary
- •1. Working in small groups, look at the words below. They present different kinds of telephones. Characterise each of them.
- •2. Which equipment would each of these people need (use the words from ex.1)?
- •3. A) There are different ways to say “звонить” in English. How many of them do you know? Work in a group and make a list of such words or phrases (think at least about five).
- •Informal:
- •8. A) Match the synonyms and underline the words which are more common for telephone conversations.
- •9. Add the missing words to the puzzle.
- •10. Add extra language to each of the sentences below. Use expressions from the box.
- •11. A) When you call a company sometimes you may hear a voicemail if the person you want to speak to is not there:
- •1. A) If you need to talk to a person, what would you prefer
- •2. Read the article and find the answers to these questions.
- •Bad line on behaviour
- •3. A) When was the last time you called an organization for information? What happened?
- •4. Read the text and compare your list of skills with that presented here. Ringing in the millions
- •5. Match the six telephone skills listed in the text to the following examples of telephone language.
- •6. Working in a group, discuss ways of improving employee’s telephone skills.
- •7. Write some guidelines on making a business call.
- •1. Work in pairs and make up short dialogues “Asking to speak to someone”. Use phrases given below.
- •2. Use the following phrases for practicing in giving and taking messages.
- •4. A) Rewrite these notes in full form.
- •5. Here are some ways of finishing a conversation without sounding abrupt (rude).
- •6. Change these conversations so that they are correct and more polite.
- •7. A) Here are some ways of making and changing arrangements. Complete the dialogues.
- •2. Act out a phone conversation with your partner. Choose from the given situations 1-5.
- •1. Have you heard about or dealt with telephone selling? Is it a good way to sell something?
- •2. Read the text and find the main disadvantage(s) of telephone selling. Telephone selling drives me mad!
- •3. Look through the text again, think about the main idea of it. Then working in a small group, write a poem about telephone selling. Your poem should have only five lines and the following structure:
- •660041, Г. Красноярск, пр. Свободный, 79
- •660041, Г. Красноярск, пр. Свободный, 82а
Travel experience
Complete the following sentences with information which is true for you
(be ready to give some more details about each point). Use the verbs and adjectives in the boxes below. You will need to change their grammatical form.
be |
have |
do |
go |
see |
hear |
meet |
stay |
buy |
fabulous stupid marvellous ridiculous exciting wonderful silly beautiful |
great boring violent amazing hard disgusting strange nice |
attractive delicious brilliant fascinating frightening dull luxurious wild |
pathetic funny interesting terrible nasty relaxing stressful entertaining |
1. I’ve ____ in some ____ hotels, but the one I ____ in in _____ (where?) must be the ____ I’ve ever ____ in.
2. The _____ city I’ve ever _____ to must be _____ . I _____ there ____ (when?).
3. I’ve ____ some ____ people, but the guy/woman I ____ in ____ (where?) must be the ____ I’ve ever ____ .
4. The ___ job I’ve ever ____ must be when I was a ____ (what?) for ____ (who?). I ___ that job for ____ (how long?).
5. I’ve ____ to some ____ parties, but the one I ____ to in ____ (where?) must be the ___ I’ve ever ____ to.
6. The ____ holiday I’ve ever ____ was when I ____ to ____ (where?). I ____ there for _____ (how long?).
7. I’ve ____ some ____ meals, but the ____ (what?) I ____ in ____ (where?) must be the ____ I’ve ever ____ .
2. Read these extracts from interviews with people about their business trips. Then look at the words in bold in each extract and find six pairs of opposite phrases.
SPEAKING
1. You are going to talk about a business trip. Think of a recent trip you have made and write notes to answer each question below.
• Where and when did you go?
• Why did you go?
• How did you go? Did anything interesting happen during the journey?
• Who did you meet?
• What happened during the trip?
• What happened later, as a result of your trip?
• Have you learned anything from the experience?
When you have prepared your notes, work with a partner and interview each other.
Complete the following by putting one word in each box.
Y ou be waiting for me. You be tired after your long flight. You be Alan Hayes. |
… if that’s with you. I hope that’s |
me take those for you. me help you with your bags. |
He his apologies. Susan her love. Martin his regards. |
S o, are things? So, is married life? So, is business? So, was your flight? |
L uckily, I managed to some sleep in the plane. I thought we could some lunch. Now, let’s see if we can a taxi |
W e you into the Savoy. We a table for 1.30. I upgraded. I’ve a taxi waiting outside. |
I was expecting to Mr. Hill. Thanks for coming to me. I’d like you to Graham Banks. Pleased to you. |
ROLE PLAY
Work with a partner to practice meeting a colleague at the airport.
Speaker A
It is 9.30pm. You are in the crowded arrivals area at Newark airport in New York. There has been a terrible thunderstorm and it is still pouring with rain.
You are picking up a senior colleague who works in your Cologne office. Because of the weather, the flight is two hours late, but your boss told you to ‘look after the guest well’ – take him to a top-class restaurant, maybe a nightclub. You have never met him before, so you are holding up a large piece of card with his name written on it.
Your car is just five minutes away in the car park. You have booked a table at Guastavino’s, a fabulous restaurant in Manhattan and are looking forward to an enjoyable evening. According to your boss, ‘money is no object’. If he can, he’s going to join you both later for drinks.
You’ve been working very hard recently. Tonight you are going to relax and have fun.
Speaker B
It is 9.30pm. You are in the crowded arrivals area at Newark airport in New York. There has been a terrible thunderstorm and it is still pouring with rain.
You have just arrived two hours late after a nightmare flight from Cologne. Normally you are a good flier, but there was so much turbulence you were almost sick on the plane. You don’t know who is meeting you, so you are looking for a sign with your name on it.
To be honest, you don’t feel like talking much and would like to go straight to your hotel, have a shower and go to bed. But maybe you should eat something light first – it’s a long day of meetings tomorrow and you want to be on good form.
It’s your first time in New York. It’s a pity you feel so ill.