- •Деловой иностранный язык. Английский.
- •Предисловие
- •Business trip
- •1. Complete the text with the verbs from the box.
- •2. Match the collocations and explain their meaning.
- •3. What do you call:
- •4. Complete the following story about a business trip by putting a compound noun from the box in each gap.
- •5. Complete the conversation using the following words.
- •6. Imagine you are flying from Europe to the usa. Number the following events in a logical order.
- •7. Complete the letter about an unpleasant flight using the words from vocabulary.
- •8. A) Match the words on the left (1-6) with those on the right (a-f) to make six more compound nouns for items which are found on a plane.
- •Facing Problems
- •2. Work in small groups. Make a list of problems you can face while travelling by plane. How is it possible to avoid or solve these problems? Prepare a poster and present your ideas to the class.
- •A) Read the introduction to an article on avoiding a travel problem. What do you think the strategies are? Do you use any of them?
- •1. A) Look at the headline from a newspaper article. What word do you think is missing? _________________ passengers grounded
- •4. A) In each list find the verb which is wrong and add it to the correct list.
- •Travel experience
- •Complete the following sentences with information which is true for you
- •2. Read these extracts from interviews with people about their business trips. Then look at the words in bold in each extract and find six pairs of opposite phrases.
- •1. You are going to talk about a business trip. Think of a recent trip you have made and write notes to answer each question below.
- •Complete the following by putting one word in each box.
- •Small Talk
- •2. Work in pairs. Look at the topics in the box below and answer the following questions.
- •3. Arriving at the company
- •1) At reception
- •2) Getting pass the secretary
- •4. Put the sentences into the correct order.
- •Staying at a hotel
- •Explain the words
- •Put these sentences in a logical order.
- •3. What would you say in these situations?
- •1. Read the following statements and decide if they are true or false.
- •2. Read the article and see how much you were correct. Hotel chain takeover
- •3. A) Find words in the article which mean:
- •Complete the sentences using the correct form of the words in brackets.
- •Hotel facilities
- •2. Read this hotel advertisement and put each facility from the list below in the most likely section (a-d). Some items can go in more than one section.
- •A) The sentences in the list on the left (1-14) are spoken by a guest or ‘future’ guest in the hotel. Match each sentence with the most suitable reply (a-n) on the right.
- •2. Read the text quickly without looking up words you don’t know, to see if you were right. Capsule hotel
- •4. Complete the diagram and tell about the capsule hotel.
- •Telephoning
- •1. Discuss the following questions:
- •2. A) Complete the questionnaire below using the correct form of the following verbs:
- •Vocabulary
- •1. Working in small groups, look at the words below. They present different kinds of telephones. Characterise each of them.
- •2. Which equipment would each of these people need (use the words from ex.1)?
- •3. A) There are different ways to say “звонить” in English. How many of them do you know? Work in a group and make a list of such words or phrases (think at least about five).
- •Informal:
- •8. A) Match the synonyms and underline the words which are more common for telephone conversations.
- •9. Add the missing words to the puzzle.
- •10. Add extra language to each of the sentences below. Use expressions from the box.
- •11. A) When you call a company sometimes you may hear a voicemail if the person you want to speak to is not there:
- •1. A) If you need to talk to a person, what would you prefer
- •2. Read the article and find the answers to these questions.
- •Bad line on behaviour
- •3. A) When was the last time you called an organization for information? What happened?
- •4. Read the text and compare your list of skills with that presented here. Ringing in the millions
- •5. Match the six telephone skills listed in the text to the following examples of telephone language.
- •6. Working in a group, discuss ways of improving employee’s telephone skills.
- •7. Write some guidelines on making a business call.
- •1. Work in pairs and make up short dialogues “Asking to speak to someone”. Use phrases given below.
- •2. Use the following phrases for practicing in giving and taking messages.
- •4. A) Rewrite these notes in full form.
- •5. Here are some ways of finishing a conversation without sounding abrupt (rude).
- •6. Change these conversations so that they are correct and more polite.
- •7. A) Here are some ways of making and changing arrangements. Complete the dialogues.
- •2. Act out a phone conversation with your partner. Choose from the given situations 1-5.
- •1. Have you heard about or dealt with telephone selling? Is it a good way to sell something?
- •2. Read the text and find the main disadvantage(s) of telephone selling. Telephone selling drives me mad!
- •3. Look through the text again, think about the main idea of it. Then working in a small group, write a poem about telephone selling. Your poem should have only five lines and the following structure:
- •660041, Г. Красноярск, пр. Свободный, 79
- •660041, Г. Красноярск, пр. Свободный, 82а
1. Complete the text with the verbs from the box.
take off look after set off |
get on take out stand up |
check in sit down pick up
|
get off turn off fill in |
First of all, when you are organising your trip you normally …. … travel insurance and you may need to get someone to . … your house and/or pets while you are away. Then just before you leave your house and … … for the airport you check that you have … … any dangerous electrical appliances. When you arrive you …. …., and then you go through passport control and … … in the departure lounge. When your flight is called you … …. the plane. If there no delays, it normally … …. an immigration form. After the plane lands and comes to a stop, you … …. and … …. the plane. Then you just have to go to the baggage claim where you … …. your luggage.
2. Match the collocations and explain their meaning.
off |
check |
in |
departure |
control |
take |
lounge |
overhead |
free |
duty |
luggage |
hand |
card |
passport |
reclaim |
excess |
baggage |
baggage |
locker |
boarding |
3. What do you call:
The place where you go when you arrive at the airport with your luggage?
The card they give you with the seat number on it?
The money you have to pay if your luggage is very heavy?
The place where you sit when you are waiting for your flight to be called?
The bags you carry onto the plane with you?
The place above your head where you can put your luggage?
The part of the airport where the plane accelerates and takes off?
The people who look after you on the plane?
The part of the airport you walk through when you arrive or depart?
10.The place where you collect your luggage after you land?
4. Complete the following story about a business trip by putting a compound noun from the box in each gap.
boarding card/pass check-in-desk departure lounge
duty free shop hand luggage information desk
passport control
The last time I came to this airport, I lost my passport. I was nice and early so there were no queues at the 1……….... . I checked in my 2…………, got my 3…………. and went through 4……..... all very quickly. Then, because I had so much time, instead of just sitting in the 5……....., I decided to do some shopping. I wanted to get a present, so I was trying all the different perfumes in the 6……..... . I don’t know how it happened but I must have dropped my passport there. I went to the gate to board the plane and then I realized that I couldn’t find my passport. At that moment, they called me over the loudspeaker. ‘Will passenger Martinez travelling to Madrid please contact the 7……...?’
I felt so embarrassed!