- •Деловой иностранный язык. Английский.
- •Предисловие
- •Business trip
- •1. Complete the text with the verbs from the box.
- •2. Match the collocations and explain their meaning.
- •3. What do you call:
- •4. Complete the following story about a business trip by putting a compound noun from the box in each gap.
- •5. Complete the conversation using the following words.
- •6. Imagine you are flying from Europe to the usa. Number the following events in a logical order.
- •7. Complete the letter about an unpleasant flight using the words from vocabulary.
- •8. A) Match the words on the left (1-6) with those on the right (a-f) to make six more compound nouns for items which are found on a plane.
- •Facing Problems
- •2. Work in small groups. Make a list of problems you can face while travelling by plane. How is it possible to avoid or solve these problems? Prepare a poster and present your ideas to the class.
- •A) Read the introduction to an article on avoiding a travel problem. What do you think the strategies are? Do you use any of them?
- •1. A) Look at the headline from a newspaper article. What word do you think is missing? _________________ passengers grounded
- •4. A) In each list find the verb which is wrong and add it to the correct list.
- •Travel experience
- •Complete the following sentences with information which is true for you
- •2. Read these extracts from interviews with people about their business trips. Then look at the words in bold in each extract and find six pairs of opposite phrases.
- •1. You are going to talk about a business trip. Think of a recent trip you have made and write notes to answer each question below.
- •Complete the following by putting one word in each box.
- •Small Talk
- •2. Work in pairs. Look at the topics in the box below and answer the following questions.
- •3. Arriving at the company
- •1) At reception
- •2) Getting pass the secretary
- •4. Put the sentences into the correct order.
- •Staying at a hotel
- •Explain the words
- •Put these sentences in a logical order.
- •3. What would you say in these situations?
- •1. Read the following statements and decide if they are true or false.
- •2. Read the article and see how much you were correct. Hotel chain takeover
- •3. A) Find words in the article which mean:
- •Complete the sentences using the correct form of the words in brackets.
- •Hotel facilities
- •2. Read this hotel advertisement and put each facility from the list below in the most likely section (a-d). Some items can go in more than one section.
- •A) The sentences in the list on the left (1-14) are spoken by a guest or ‘future’ guest in the hotel. Match each sentence with the most suitable reply (a-n) on the right.
- •2. Read the text quickly without looking up words you don’t know, to see if you were right. Capsule hotel
- •4. Complete the diagram and tell about the capsule hotel.
- •Telephoning
- •1. Discuss the following questions:
- •2. A) Complete the questionnaire below using the correct form of the following verbs:
- •Vocabulary
- •1. Working in small groups, look at the words below. They present different kinds of telephones. Characterise each of them.
- •2. Which equipment would each of these people need (use the words from ex.1)?
- •3. A) There are different ways to say “звонить” in English. How many of them do you know? Work in a group and make a list of such words or phrases (think at least about five).
- •Informal:
- •8. A) Match the synonyms and underline the words which are more common for telephone conversations.
- •9. Add the missing words to the puzzle.
- •10. Add extra language to each of the sentences below. Use expressions from the box.
- •11. A) When you call a company sometimes you may hear a voicemail if the person you want to speak to is not there:
- •1. A) If you need to talk to a person, what would you prefer
- •2. Read the article and find the answers to these questions.
- •Bad line on behaviour
- •3. A) When was the last time you called an organization for information? What happened?
- •4. Read the text and compare your list of skills with that presented here. Ringing in the millions
- •5. Match the six telephone skills listed in the text to the following examples of telephone language.
- •6. Working in a group, discuss ways of improving employee’s telephone skills.
- •7. Write some guidelines on making a business call.
- •1. Work in pairs and make up short dialogues “Asking to speak to someone”. Use phrases given below.
- •2. Use the following phrases for practicing in giving and taking messages.
- •4. A) Rewrite these notes in full form.
- •5. Here are some ways of finishing a conversation without sounding abrupt (rude).
- •6. Change these conversations so that they are correct and more polite.
- •7. A) Here are some ways of making and changing arrangements. Complete the dialogues.
- •2. Act out a phone conversation with your partner. Choose from the given situations 1-5.
- •1. Have you heard about or dealt with telephone selling? Is it a good way to sell something?
- •2. Read the text and find the main disadvantage(s) of telephone selling. Telephone selling drives me mad!
- •3. Look through the text again, think about the main idea of it. Then working in a small group, write a poem about telephone selling. Your poem should have only five lines and the following structure:
- •660041, Г. Красноярск, пр. Свободный, 79
- •660041, Г. Красноярск, пр. Свободный, 82а
4. A) Rewrite these notes in full form.
1. Meet Rosalia Tues @ 3 p.m.
2. Send Mauro info re sales figs asap.
3. Can sb go to HQ on Thurs a.m.?
4. Urgent meeting Mon a.m. re sales & stock figs.
5. Ring Gina asap – NB out after 2.
b) Put these sentences into note form.
1. Please call Adriano about the meeting on Tuesday afternoon.
2. Headquarters want some information about the number used each year.
3. Simon needs figures for the presentation, for example, the budget figures compared with the sales figures for September.
4. There will probably be about 200 people at the conference in February.
5. Note that the Managing Director will be away from Tuesday to Thursday.
c) Work in pairs and write a five-sentence business message in a shorten form. Exchange your messages with another pair and try to reconstruct their message in full form.
5. Here are some ways of finishing a conversation without sounding abrupt (rude).
See you on Friday then. - Yes, I'll look forward to seeing you on Friday.
I'm going to have to go now.
I've got to go to a meeting. - (It's been) good talking to you.
I've got to go and see someone.
(It's been) nice talking to you. - Nice talking to you.
Good to talk to you. Talk to you soon, no doubt.
We'll be (back) in touch soon. - Thanks for calling/phoning
Look forward to hearing from you soon.
6. Change these conversations so that they are correct and more polite.
1.
A: I want to speak to Mrs Lee.
B: That's me but I'm busy.
A: Sven Nyman talking. I want to talk about your order.
B: Call me back later.
2.
A: Are you James Cassidy?
B: No. Who are you?
A: Annelise Schmidt. Is James Cassidy there and, if he is, can I speak to him?
B: He can't speak to you. He's in a meeting. Give me a message.
A: He has to call me as soon as possible.
3.
A: Nice talking to you. See you on Wednesday.
B: See you Wednesday. Thanks for calling. Bye.
4.
A: I'll look forward to seeing you tomorrow, then.
B: Talk to you soon, no doubt. Bye.
5.
A: It's been good talking to you. I'm going to have to go. I've got to go to a meeting.
B: Nice talking to you. I'll be in touch soon.
6.
A: See you this afternoon at four, then.
B: Yes, we'll be back in touch soon.
7.
A: I'm going to have to go.
B: OK. Talk to you soon, no doubt. Bye.
7. A) Here are some ways of making and changing arrangements. Complete the dialogues.
Can/Shall we fix/arrange an appointment/a meeting?
Would it be useful to meet up soon?
I'll (just) get / check my diary
How about Monday?
What about Tuesday?
Would Wednesday be suitable?
Would Thursday suit you?
Shall we say Friday?
That's fine.
I can't / won't be able to make Monday.
I've got to (+ infinitive) / a (+ noun) ...
I can't make Tuesday (Tuesday is not possible). Something has come up (has occurred to prevent our meeting). I've got to go over to Berlin to see a client. How about Wednesday?
I think we said Thursday at 11. Can you make the afternoon instead? (Is it possible for you to meet in the afternoon?)
We're going to have to change our arrangement for the 15th. Can we put it off (delay it) till the 22nd? I'd completely forgotten we have a departmental meeting that day.
I'm afraid Monday won't be possible after all. I'm going to be very busy that day. What about the following week?
We're going to have to put back (delay) our meeting. I'm completely snowed under (very busy) at the moment. Can we leave it open (decide not to fix a day) for the time being? I'll get back in touch (contact you again) when I'm not so busy.
b) Match these replies (1-5) to the things (E-I) the people say above.
I suppose so: it would have been good to meet. Look forward to hearing from you when you're less busy.
The 22nd ... I'm going to be on holiday. What about the 29th?
The afternoon would be no problem. How about at three?
Wednesday's going to be difficult. Can you make the next day?
Yes, the same day the following week would be fine.
8. a) Annelise Schmidt (AS) gets through to James Cassidy (JC) and arranges to meet him. Reorder their conversation.
a AS: Fine thanks. I'm going to be in London on Tuesday and Wednesday next week. How about meeting up to discuss how Megabook and Sprenger might work together?
b AS: Hello. This is Annelise Schmidt. You remember we met at the Frankfurt Book Fair last month?
c AS: Look forward to seeing you then. Bye.
d AS: Sounds good. Shall I meet you at your office? I've got the address.
e AS: Yes, that's fine.
f JC: James Cassidy.
g JC: Goodbye.
h JC: I'll just check my diary. I won't be able to make Tuesday. I've got to go to Manchester. Would Wednesday suit you? How about lunch?
i JC: OK. See you on Wednesday at 12.30, then. j JC: Yes, how are you?
k JC: Yes. Why don't you come round here at about 12.30? Ask for me at reception and I'll come down.
b) Put the sentences in this conversation into the correct order. Number the boxes. Then read it with a partner to check your answers.
Yes, it’s off. It was Ok for me, but Christophe has got to go to the States.
Ok. I’ll pencil it in and wait to hear from you, then.
I don’t know. I’ll get in touch with him and find out.
Has something come up, then?
Claudia Cavosi
I was going to London, but I could put it off.
Could we? Would the Wednesday of the week after suit you?
Claudia, this is Heinrich. Bad news about next week’s meeting, I’m afraid.
Thanks, Claudia. Sorry to put you out like this.
Yes, I’ll get back to you as soon as I can.
It’s no problem. Can Christophe make it, though?
He’s a difficult man to pin down, isn’t he? Do you want to fix another time?
c) Think of another way to say the sentences below. Use these multiword verbs from the conversation above.
to put someone out to get in touch with someone
to put something off to come up
to be off to pin someone down
to pencil something in
1. Could we write a provisional date in our diaries?
2. I’m sorry to upset your plans like this.
3. I’m afraid the conference is cancelled.
4. Something unexpected has happened and I can’t make it.
5. We’ll have to delay the meeting.
6. I can’t make them decide exactly what they’re going to do.
7. I need to contact my lawyer.
FOLLOW-UP ACTIVITIES
1. a) You are the manager of a rapidly growing company. When you returned to the office after a recent conference, eight messages had been left for you. Which should you return first? Put the calls in order of importance.
While you were out…
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b) Roleplay your three most important phone calls from exercise a) with your partner. Use the following expressions.
Could I speak to …, please? How can I help?
I’m returning your call. I got your message.
I’m phoning to/about … I’m very sorry …
I apologise for the inconvenience. I’m interested in …
We need to … as soon as possible. I understand there’s a problem with …
One possible solution is to …
I’m looking forward to doing business with you.