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- •Деловой иностранный язык. Английский.
- •Предисловие
- •Business trip
- •1. Complete the text with the verbs from the box.
- •2. Match the collocations and explain their meaning.
- •3. What do you call:
- •4. Complete the following story about a business trip by putting a compound noun from the box in each gap.
- •5. Complete the conversation using the following words.
- •6. Imagine you are flying from Europe to the usa. Number the following events in a logical order.
- •7. Complete the letter about an unpleasant flight using the words from vocabulary.
- •8. A) Match the words on the left (1-6) with those on the right (a-f) to make six more compound nouns for items which are found on a plane.
- •Facing Problems
- •2. Work in small groups. Make a list of problems you can face while travelling by plane. How is it possible to avoid or solve these problems? Prepare a poster and present your ideas to the class.
- •A) Read the introduction to an article on avoiding a travel problem. What do you think the strategies are? Do you use any of them?
- •1. A) Look at the headline from a newspaper article. What word do you think is missing? _________________ passengers grounded
- •4. A) In each list find the verb which is wrong and add it to the correct list.
- •Travel experience
- •Complete the following sentences with information which is true for you
- •2. Read these extracts from interviews with people about their business trips. Then look at the words in bold in each extract and find six pairs of opposite phrases.
- •1. You are going to talk about a business trip. Think of a recent trip you have made and write notes to answer each question below.
- •Complete the following by putting one word in each box.
- •Small Talk
- •2. Work in pairs. Look at the topics in the box below and answer the following questions.
- •3. Arriving at the company
- •1) At reception
- •2) Getting pass the secretary
- •4. Put the sentences into the correct order.
- •Staying at a hotel
- •Explain the words
- •Put these sentences in a logical order.
- •3. What would you say in these situations?
- •1. Read the following statements and decide if they are true or false.
- •2. Read the article and see how much you were correct. Hotel chain takeover
- •3. A) Find words in the article which mean:
- •Complete the sentences using the correct form of the words in brackets.
- •Hotel facilities
- •2. Read this hotel advertisement and put each facility from the list below in the most likely section (a-d). Some items can go in more than one section.
- •A) The sentences in the list on the left (1-14) are spoken by a guest or ‘future’ guest in the hotel. Match each sentence with the most suitable reply (a-n) on the right.
- •2. Read the text quickly without looking up words you don’t know, to see if you were right. Capsule hotel
- •4. Complete the diagram and tell about the capsule hotel.
- •Telephoning
- •1. Discuss the following questions:
- •2. A) Complete the questionnaire below using the correct form of the following verbs:
- •Vocabulary
- •1. Working in small groups, look at the words below. They present different kinds of telephones. Characterise each of them.
- •2. Which equipment would each of these people need (use the words from ex.1)?
- •3. A) There are different ways to say “звонить” in English. How many of them do you know? Work in a group and make a list of such words or phrases (think at least about five).
- •Informal:
- •8. A) Match the synonyms and underline the words which are more common for telephone conversations.
- •9. Add the missing words to the puzzle.
- •10. Add extra language to each of the sentences below. Use expressions from the box.
- •11. A) When you call a company sometimes you may hear a voicemail if the person you want to speak to is not there:
- •1. A) If you need to talk to a person, what would you prefer
- •2. Read the article and find the answers to these questions.
- •Bad line on behaviour
- •3. A) When was the last time you called an organization for information? What happened?
- •4. Read the text and compare your list of skills with that presented here. Ringing in the millions
- •5. Match the six telephone skills listed in the text to the following examples of telephone language.
- •6. Working in a group, discuss ways of improving employee’s telephone skills.
- •7. Write some guidelines on making a business call.
- •1. Work in pairs and make up short dialogues “Asking to speak to someone”. Use phrases given below.
- •2. Use the following phrases for practicing in giving and taking messages.
- •4. A) Rewrite these notes in full form.
- •5. Here are some ways of finishing a conversation without sounding abrupt (rude).
- •6. Change these conversations so that they are correct and more polite.
- •7. A) Here are some ways of making and changing arrangements. Complete the dialogues.
- •2. Act out a phone conversation with your partner. Choose from the given situations 1-5.
- •1. Have you heard about or dealt with telephone selling? Is it a good way to sell something?
- •2. Read the text and find the main disadvantage(s) of telephone selling. Telephone selling drives me mad!
- •3. Look through the text again, think about the main idea of it. Then working in a small group, write a poem about telephone selling. Your poem should have only five lines and the following structure:
- •660041, Г. Красноярск, пр. Свободный, 79
- •660041, Г. Красноярск, пр. Свободный, 82а
5. Complete the conversation using the following words.
aisle passport laptop allowed boarding pass check in exit
gate pack left available busy
Check-in clerk: Passenger: Check-in clerk:
Passenger:
Check-in clerk:
Passenger:
Check-in clerk:
Passenger: Check-in clerk: Passenger: Check-in clerk:
Passenger: Check-in clerk: |
Good morning. Hello. Is this where I __________ for flight BA 264? Yes. Can I see your _________ , please? Thank you. Did you ____________ your bags yourself, sir? Yes. Excuse me, but apart from my ___________ I only have this small bag. Is it okay if I take it on as hand luggage? Well, officially, you’re only ___________ one piece of hand luggage, but it’s not a large bag, is it? So, that’s all right, I suppose. Thanks very much. Could I have an ___________ seat, please, near the front? Or a window seat? I’m sorry, the flight’s quite ___________. There are now window or aisle seats _____________. Oh… could you show me where the _____________seats are? Yes, sir. Here, here and here. Right, I’ll take the one up front near the _________ on the left.
Thanks. Goodbye. Goodbye.
|
6. Imagine you are flying from Europe to the usa. Number the following events in a logical order.
a b c d e f g h i j k |
Check in at least 45 minutes before your flight. Book your flight over the Internet or by phoning the airline. Go through the metal detector and wait for your flight to be announced. Fasten your seat belt and take off. Show your boarding pass at the boarding gate and get on the plane. Check the details of your reservation and seat assignment. Dominate the armrests! Go through customs. Take a taxi to your hotel. Land at the airport and take off the plane. Go through passport control and pick up luggage in baggage reclaim. |
7. Complete the letter about an unpleasant flight using the words from vocabulary.
Dear Tom,
I’ve just arrived 1____ Rome but I’m still recovering from a really terrible flight. We 2________ two hours late because of bad weather, and then over the channel we hit more bad weather. The 3________ announced that we had to 4_______ our seat belts, who was a bit worrying, and for half an hour we 5________ through a terrible storm. It was still raining and very windy when we 6_________ Rome and was really glad to 7________ the plane and get into the airport building.
Fortunately things have improved since then but I really hope the return 8________ is a lot better.