- •Деловой иностранный язык. Английский.
- •Предисловие
- •Business trip
- •1. Complete the text with the verbs from the box.
- •2. Match the collocations and explain their meaning.
- •3. What do you call:
- •4. Complete the following story about a business trip by putting a compound noun from the box in each gap.
- •5. Complete the conversation using the following words.
- •6. Imagine you are flying from Europe to the usa. Number the following events in a logical order.
- •7. Complete the letter about an unpleasant flight using the words from vocabulary.
- •8. A) Match the words on the left (1-6) with those on the right (a-f) to make six more compound nouns for items which are found on a plane.
- •Facing Problems
- •2. Work in small groups. Make a list of problems you can face while travelling by plane. How is it possible to avoid or solve these problems? Prepare a poster and present your ideas to the class.
- •A) Read the introduction to an article on avoiding a travel problem. What do you think the strategies are? Do you use any of them?
- •1. A) Look at the headline from a newspaper article. What word do you think is missing? _________________ passengers grounded
- •4. A) In each list find the verb which is wrong and add it to the correct list.
- •Travel experience
- •Complete the following sentences with information which is true for you
- •2. Read these extracts from interviews with people about their business trips. Then look at the words in bold in each extract and find six pairs of opposite phrases.
- •1. You are going to talk about a business trip. Think of a recent trip you have made and write notes to answer each question below.
- •Complete the following by putting one word in each box.
- •Small Talk
- •2. Work in pairs. Look at the topics in the box below and answer the following questions.
- •3. Arriving at the company
- •1) At reception
- •2) Getting pass the secretary
- •4. Put the sentences into the correct order.
- •Staying at a hotel
- •Explain the words
- •Put these sentences in a logical order.
- •3. What would you say in these situations?
- •1. Read the following statements and decide if they are true or false.
- •2. Read the article and see how much you were correct. Hotel chain takeover
- •3. A) Find words in the article which mean:
- •Complete the sentences using the correct form of the words in brackets.
- •Hotel facilities
- •2. Read this hotel advertisement and put each facility from the list below in the most likely section (a-d). Some items can go in more than one section.
- •A) The sentences in the list on the left (1-14) are spoken by a guest or ‘future’ guest in the hotel. Match each sentence with the most suitable reply (a-n) on the right.
- •2. Read the text quickly without looking up words you don’t know, to see if you were right. Capsule hotel
- •4. Complete the diagram and tell about the capsule hotel.
- •Telephoning
- •1. Discuss the following questions:
- •2. A) Complete the questionnaire below using the correct form of the following verbs:
- •Vocabulary
- •1. Working in small groups, look at the words below. They present different kinds of telephones. Characterise each of them.
- •2. Which equipment would each of these people need (use the words from ex.1)?
- •3. A) There are different ways to say “звонить” in English. How many of them do you know? Work in a group and make a list of such words or phrases (think at least about five).
- •Informal:
- •8. A) Match the synonyms and underline the words which are more common for telephone conversations.
- •9. Add the missing words to the puzzle.
- •10. Add extra language to each of the sentences below. Use expressions from the box.
- •11. A) When you call a company sometimes you may hear a voicemail if the person you want to speak to is not there:
- •1. A) If you need to talk to a person, what would you prefer
- •2. Read the article and find the answers to these questions.
- •Bad line on behaviour
- •3. A) When was the last time you called an organization for information? What happened?
- •4. Read the text and compare your list of skills with that presented here. Ringing in the millions
- •5. Match the six telephone skills listed in the text to the following examples of telephone language.
- •6. Working in a group, discuss ways of improving employee’s telephone skills.
- •7. Write some guidelines on making a business call.
- •1. Work in pairs and make up short dialogues “Asking to speak to someone”. Use phrases given below.
- •2. Use the following phrases for practicing in giving and taking messages.
- •4. A) Rewrite these notes in full form.
- •5. Here are some ways of finishing a conversation without sounding abrupt (rude).
- •6. Change these conversations so that they are correct and more polite.
- •7. A) Here are some ways of making and changing arrangements. Complete the dialogues.
- •2. Act out a phone conversation with your partner. Choose from the given situations 1-5.
- •1. Have you heard about or dealt with telephone selling? Is it a good way to sell something?
- •2. Read the text and find the main disadvantage(s) of telephone selling. Telephone selling drives me mad!
- •3. Look through the text again, think about the main idea of it. Then working in a small group, write a poem about telephone selling. Your poem should have only five lines and the following structure:
- •660041, Г. Красноярск, пр. Свободный, 79
- •660041, Г. Красноярск, пр. Свободный, 82а
10. Add extra language to each of the sentences below. Use expressions from the box.
someone in I’m afraid just at the moment to leave me to take Was there Сan you back as soon as I can a little This is the line terribly to him please |
1. ______________ Jane speaking.
2. Can I speak to ________________ your marketing department please?
3. I’ll _____________ check if he’s available.
4. __________________hold __________________________, please?
5. Mr. Thatcher is in a meeting _____________________.
6. Would you like ____________________________ a message?
7. I’ll pass your message on ___________________________.
8. __________________________ anything else?
9. I’m sorry; __________________________ I didn’t catch your name?
10. I’m _______________________ sorry.
11. Can I check that ______________________?
12. I will get back to you _________________________.
13. Can you speak _____________________ louder, please?
11. A) When you call a company sometimes you may hear a voicemail if the person you want to speak to is not there:
You’re through to the voice mail of James Cassidy. I’m not at my desk right now, but leave a message. I’ll get right back to you. To leave a message, press 1. To speak the operator, please hold.
After you leave your message you may hear this:
To listen to your message, press 2.
After you listen to your message you may hear this:
If you’d like to change your message, press3. If you’d like to erase your message, press 4. Otherwise, please hang up.
Do you like recorded information, or do you prefer to talk to a real person?
b) Read Annelise Schmidt's voicemail message and correct the nine mistakes in it.
Hi James, this is Annelise calling out of Sprenger Verlag in Hamburg. It's very difficult to get hold to you. I phoned to you earlier, but your telephone central placed me through to the bad telephone. Anyway, I'm calling to you to discuss the contract we were talking about in Frankfurt. I'll call further later or perhaps you'd like to ring to me here in Hamburg on 00 49 40 789 1357. Bye for now.
c) Do you use voicemail yourself? What are its advantages and disadvantages?
d) If you had an answering machine at home what voicemail message would you leave? Work in pairs and write a funny message.
READING
1. A) If you need to talk to a person, what would you prefer
to use a phone,
to send SMS,
to communicate face to face?
b) What can make you angry on the phone? Write a list of such things. Rank them starting from the most annoying.
c) Complete the list of telephone frustrations using the verbs below. Then compare it with your list. How much coincides?
get play put get listen return take get transfer repeat call get
a They _______ irritating music when you’re put on hold.
b You _______ cut off in the middle of your call.
c People you call ______ a long time to answer.
d They ______ you on hold and forget about you.
e You _______ an answer phone.
f They ______ you to another person and you have to ______ your enquiry.
g They don’t ______ properly to what you are saying.
h You continually ______ an engaged tone when you ______ someone.
i People don’t ______ your calls.
j You ______ through to a voice system.