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- •Деловой иностранный язык. Английский.
- •Предисловие
- •Business trip
- •1. Complete the text with the verbs from the box.
- •2. Match the collocations and explain their meaning.
- •3. What do you call:
- •4. Complete the following story about a business trip by putting a compound noun from the box in each gap.
- •5. Complete the conversation using the following words.
- •6. Imagine you are flying from Europe to the usa. Number the following events in a logical order.
- •7. Complete the letter about an unpleasant flight using the words from vocabulary.
- •8. A) Match the words on the left (1-6) with those on the right (a-f) to make six more compound nouns for items which are found on a plane.
- •Facing Problems
- •2. Work in small groups. Make a list of problems you can face while travelling by plane. How is it possible to avoid or solve these problems? Prepare a poster and present your ideas to the class.
- •A) Read the introduction to an article on avoiding a travel problem. What do you think the strategies are? Do you use any of them?
- •1. A) Look at the headline from a newspaper article. What word do you think is missing? _________________ passengers grounded
- •4. A) In each list find the verb which is wrong and add it to the correct list.
- •Travel experience
- •Complete the following sentences with information which is true for you
- •2. Read these extracts from interviews with people about their business trips. Then look at the words in bold in each extract and find six pairs of opposite phrases.
- •1. You are going to talk about a business trip. Think of a recent trip you have made and write notes to answer each question below.
- •Complete the following by putting one word in each box.
- •Small Talk
- •2. Work in pairs. Look at the topics in the box below and answer the following questions.
- •3. Arriving at the company
- •1) At reception
- •2) Getting pass the secretary
- •4. Put the sentences into the correct order.
- •Staying at a hotel
- •Explain the words
- •Put these sentences in a logical order.
- •3. What would you say in these situations?
- •1. Read the following statements and decide if they are true or false.
- •2. Read the article and see how much you were correct. Hotel chain takeover
- •3. A) Find words in the article which mean:
- •Complete the sentences using the correct form of the words in brackets.
- •Hotel facilities
- •2. Read this hotel advertisement and put each facility from the list below in the most likely section (a-d). Some items can go in more than one section.
- •A) The sentences in the list on the left (1-14) are spoken by a guest or ‘future’ guest in the hotel. Match each sentence with the most suitable reply (a-n) on the right.
- •2. Read the text quickly without looking up words you don’t know, to see if you were right. Capsule hotel
- •4. Complete the diagram and tell about the capsule hotel.
- •Telephoning
- •1. Discuss the following questions:
- •2. A) Complete the questionnaire below using the correct form of the following verbs:
- •Vocabulary
- •1. Working in small groups, look at the words below. They present different kinds of telephones. Characterise each of them.
- •2. Which equipment would each of these people need (use the words from ex.1)?
- •3. A) There are different ways to say “звонить” in English. How many of them do you know? Work in a group and make a list of such words or phrases (think at least about five).
- •Informal:
- •8. A) Match the synonyms and underline the words which are more common for telephone conversations.
- •9. Add the missing words to the puzzle.
- •10. Add extra language to each of the sentences below. Use expressions from the box.
- •11. A) When you call a company sometimes you may hear a voicemail if the person you want to speak to is not there:
- •1. A) If you need to talk to a person, what would you prefer
- •2. Read the article and find the answers to these questions.
- •Bad line on behaviour
- •3. A) When was the last time you called an organization for information? What happened?
- •4. Read the text and compare your list of skills with that presented here. Ringing in the millions
- •5. Match the six telephone skills listed in the text to the following examples of telephone language.
- •6. Working in a group, discuss ways of improving employee’s telephone skills.
- •7. Write some guidelines on making a business call.
- •1. Work in pairs and make up short dialogues “Asking to speak to someone”. Use phrases given below.
- •2. Use the following phrases for practicing in giving and taking messages.
- •4. A) Rewrite these notes in full form.
- •5. Here are some ways of finishing a conversation without sounding abrupt (rude).
- •6. Change these conversations so that they are correct and more polite.
- •7. A) Here are some ways of making and changing arrangements. Complete the dialogues.
- •2. Act out a phone conversation with your partner. Choose from the given situations 1-5.
- •1. Have you heard about or dealt with telephone selling? Is it a good way to sell something?
- •2. Read the text and find the main disadvantage(s) of telephone selling. Telephone selling drives me mad!
- •3. Look through the text again, think about the main idea of it. Then working in a small group, write a poem about telephone selling. Your poem should have only five lines and the following structure:
- •660041, Г. Красноярск, пр. Свободный, 79
- •660041, Г. Красноярск, пр. Свободный, 82а
A) The sentences in the list on the left (1-14) are spoken by a guest or ‘future’ guest in the hotel. Match each sentence with the most suitable reply (a-n) on the right.
1 Could I have a wake-up call tomorrow, please? 2 Do you have any vacancies for 5th and 6th of July? 3 What time is breakfast? 4 Could I book the meeting room for 9 o’clock on Tuesday, please? 5 Could I have a dry towel, please? 6 Can I dial direct? 7 Two diet Cokes, please. 8 Could I arrange a taxi to the airport tomorrow? 9 I’d like to book a room for those dates, please. 10 Do you offer a translation service? 11 How much do you charge for the internet? 12 Good morning, we have a reservation for three nights. 13 I can’t find the key to my locker now. 14 Would it be possible to extend our stay in the suite by two nights? |
a €5 for half an hour. b I’m afraid we are fully booked for the 6th, sir. c That’s fine. Could you give me your credit card number? d Yes of course. Help yourself. e With ice? f Yes. Which language? g What time is your flight? h Your name, please? i Yes of course, madam. For how long? j From 6.00 to 10.00 am, sir. k I’m afraid we’d have to downgrade you to a room. The executive suites are fully booked. l Yes of course. Press zero for a line. m What time, sir? n I’m afraid there’s a £10 charge for lost keys, sir. |
b) Where would you expect to hear each dialogue in a. Write the number of the dialogues (1-14) next to the places.
on the telephone
at the hotel reception
at the bar
in the business centre
in the health centre
ROLE-PLAY
Student A
You are the receptionist at the hotel. The hotel is fully booked for tonight. Two executive suites will be free from tomorrow tonight. One suite is at the front, the other at the back. Executive suites cost $120 per night. All the standard rooms are booked for the next three nights. Standard rooms cost $80 per night.
Student B (you begin the dialogue)
You are a guest at the hotel. You are staying in a standard room which costs $80 per night at the front of the building. It is very noisy and you cannot sleep.
You go to the hotel receptionist and ask if you can change it for a room at the back. Your company has given you $150 per day for accommodation and food expenses.
READING 2
1. You are going to read an article about an unusual type of hotel found in Japan called a capsule hotel.
How do you think a capsule hotel different from other hotels?
Why such kind of hotel has become popular in Japan?
2. Read the text quickly without looking up words you don’t know, to see if you were right. Capsule hotel
How small can your hotel room be?
If you are staying in a certain type of hotel in Japan, then the answer could be just one metre by one metre by two metres. These hotels are mainly intended for businessmen who miss the last train home after a night out drinking with colleagues. Instead of paying for an expensive taxi ride, Japanese businessmen can rent a capsule, a kind of plastic box to sleep in, for around four or five thousand yen. The first capsule hotel opened in Osaka in 1977 but they are now found in all of Japan’s biggest cities. Most of them are for men only.
There are no reservations and long-term stays. Guests can check in at any time after about 4 pm. At reception, they are shown to a room with lockers where they deposit their clothes and their belongings. In return, they receive a cotton bathrobe and slippers to wear. Then guests go to their ‘rooms’, rows of capsules on each floor stacked about three storeys high. Each one is equipped with a mattress, a pillow and a quilt. There is also a light, clock, mirror and a TV hanging from the ceiling. At the end of the capsule is a small curtain which you can close to separate your space from all the other men sleeping in the same area. Check out time is around 9 o’clock the next day.
Many capsule hotels offer a large range of services. There are vending machines which sell beer, sake, soft drinks and a variety of snacks. Some even sell clean socks and underwear for the following day. Each floor has a shared toilet with lots of toothbrushes, razors and shaving equipment. There are also coin-operated showers. The more expensive hotels also have restaurants and health spa with baths, saunas and massage service.
Capsule hotels have not really been accepted outside Japan but they make sense in a country where space is limited and the business culture requires late night socializing with colleagues. Although the capsules have been called names such as ‘dog kennels’ or worth, ‘coffins’, they are surprisingly comfortable and the baths are just what is needed after a long night out. The biggest problem is the noise pollution. With your fellow guests sleeping just a few centimetres away, you are bound to hear if anyone snores, so it’s best to bring your own earplugs!
3. Look through the text again and decide if the following statements are RIGHT, WRONG or maybe such information is NOT GIVEN. Comment your choice.
1 Capsules can be booked over the phone.
2 You cannot walk around a capsule hotel in your day clothes.
3 You cannot stay in the hotel all morning.
4 The hotels provide only Japanese food.
5 The hotels provide razors for the guests.
6 The hotels don’t provide a laundry service.
7 All capsule hotels have baths and saunas.
8 The hotels provide earplugs.