Часть 7. Returning goods / Возврат товара

Warranty – гарантия

Manufacturer – производитель

Fix – ремонтировать

Item – товар

Repair – ремонтировать

Receipt – квитанция

Persistent – настойчивый

To refund – возмещать убыток, возвращать деньги

Bargain – выгодная покупка

Value – ценность

Imagine that you are a shop- assistant:

1. Спросите покупателя, чем вы можете ему помочь.

2. Спросите, какой размер ему нужен.

3. Скажите, что вы можете предложить другой цвет.

4. Предложите покупателю пройти в примерочную.

5. Скажите, что ему ещё показать.

Say to what section of the department store you go if you want to buy:

A skirt and a blouse

Fashionable shoes

A souvenir

A tooth-brush and a soup

Jeans and a sport shirt

Gloves and umbrella

A ring or earrings

Eye shadows and mascara

Read and translate the text «Returning a small appliance»:

Sometimes you buy an appliance that doesn’t work or that breaks soon after you buy it. Most things come with a warranty or guarantee, which is a promise by the manufacturer or the seller that they will fix the item if it breaks within a certain period. You should return the item as soon as possible to the store where you bought it; the store will either repair or replace it with a new one. Sometimes you have to send the appliance directly to the manufacturer. When you return something, it is important to describe the problem clearly. Take the sales receipt and the guarantee with you. If you have to send the broken appliance back, write a letter explaining the problem. Also send a copy of the sales receipt, but keep the original receipt. If you are clear, firm and persistent, you will be able to solve the problem.

Read each Sentence. If it is true, write T. if it is False-write F.

1. You always return broken items to the store as soon as possible.

2. If your TV breaks soon after you buy it, the store or manufacturer will usually fix it free._______

3. You keep all receipt and guarantee papers when you buy an appliance._______

4. The seller or manufacturer will always give you new appliance if your breaks.______

5. You send the original receipt and guarantee to the manufacturer when you return a broken appliance._____

Read and learn the dialogues by heart.

A) Mrs. West: I bought this blender here last month. But it doesn’t work right.

Salesperson: What’s the problem?

Mrs. West: The low speed doesn’t work

Salesperson: We’ll send it back to the manufacturer and give you a new one

Mrs. West: Thank you

B) A: Sorry, I bought this sweater last week. This is large and was supposed to be the medium.

B: Oh. I’m sorry, but there’s nothing I can do about it, I’m afraid.

A: Could I have my receipt.

B: All right. We’ll get some new ones next week.

A: Ok, I’ll look in then.

Read the following dialogue. Try to understand it.

• Excurse me, I bought this color TV here last week and I’m not satisfied with the picture. I’d like to have my money back, please.

• I’m sorry sir, but I’m afraid we don’t give refunds. May I see your receipt? We can give you a credit note for this amount, sir, or you can exchange it for something of equal value.

• All right, I’ll take the exchange.

• Actually, sir, you are very lucky. We have a sale this week.

We have some great bargains. Now this Zandy 3000 is a great deal. It’s 40 per cent off normal retail price. It has remote control and it has a one-year guarantee.

• It still seems expensive to me.

• No, no, sir, that’s a fantastic price. It’s cheap, believe me.

We’ve sold hundreds of them and this, I believe, is the last one?

• The last one? O.K. I will take it. How much extra do I owe?

• Just 125 pounds.

• And can I pay by credit card or …

• Credit card will be fine, thank you .

• … Bring out another Zandy 3000, will you?

Decide if the following statements are true or false according to the dialogue:

1. The man returned the TV because it was broken.

2. The man wanted a refund.

3. The salesperson offered him a credit note.

4. Every TV in the store was reduced.

5. The Zandy 3000 was being sold at half price.

6. If the Zandy 3000 breaks in the next year, the man will get his money back.

7. The Zandy 3000 cost more than the TV that the man had returned.

8. The man paid by card.

9. The man bought the last good at his job.

Answer the following questions:

1. What small appliances do you have in your home?

2. Which of your appliances are still under warranty or guarantee?

3. Did you ever return as mall appliances to the store? If so, why?

4. Did the store replace or repair it?