Практичне заняття 4

Тема: Засоби комунікації. Ділова телефонна розмова. Домовленість про зустріч.

Питання:

1. Why do you usually make telephone calls?

2. What elements does the communication process include?

3. What are the peculiarities of business communication?

4. Are there any differences between formal and informal telephone conversations?

5. What are the main rules of a business call?

6. What business call manners do you know?

7. How do you usually make an appointment?

Завдання:

1. Підготуватись до словникового диктанту.

2. Вивчити правила ділового телефонного етикету, підготувати та обіграти в парі діалог з теми.

3. Граматичний матеріал: модальні дієслова.

Список літератури:

1. Биконя О.П. Ділова англійська мова: Навчальний посібник / О.П. Биконя. — Вінниця: Нова книга, 2010. - 312 с.

2.

3.

Буданов С.І., Борисова А.О. Business English.Ділона англійська мова. / С.І. Буданов, А.О. Борисова. - Харків: Торсінг Плюс, 2007. - 128 с. Хачатурова М.Ф. English for Business Contacts/ М.Ф. Хачатурова. - K.: Аконіт, 2003. - 265с.

Topical words

sender відправник

receiver одержувач

feedback зворотний зв’язок

response відповідь, реакція

attendant супровідна особа

employee робітник

supplier постачальник

insurance company страхова компанія

50. Read and discuss the text, using the topical words

Communica tion in b us I ness

Every day you talk to the members of your family, friends and relatives on various matters. You receive letters from your friends and relatives on different occasions. You also reply to their letters. Sometimes to convey urgent message you send telegrams or make telephone calls. In this process you arc able to share the information with others. Similarly they also share their experiences with you. You must have observed that in an office the officer rings a bell to call the attendant; people stop their vehicle at road- crossings after looking to the red light of the traffic signal and then start moving after seeing the green light. Through this some message is conveyed and understood even without speaking or writing. All these activities of sharing or exchanging information, ideas and experiences between two or more people are known as communication. ‘Communication Process’ includes the following elements:

SENDER - the person who sends the message, also known as the source;

RECEIVER - the person who receives the message;

MESSAGE - subject matter of communication, it may contain facts, ideas, feelings or thoughts;

FEEDBACK - receiver’s response or reaction or reply to the message, which is directed towards the sender.

Business people share their business information with employees, suppliers, customers, distributors, government, banks, insurance companies, etc. Sharing information regarding business activities and their results is known as business communication. Business communication plays a very important role in the success of any business enterprise. Business communication helps provide information to the customers regarding the products and services of the business organization. Effective communication facilitates quick-decision making. In today’s world of competition, quick- decisions are necessary. Proper communication saves times, reduces wastage and cost and induces prompt action. Proper communication helps business people manage business affairs more efficiently. If the right type of information is made available at the right time through proper communication then the management can utilize it in the best possible manner. In any organization where communication is proper, employees are motivated to work more because their complaints, suggestions and grievances are taken care of properly. In every field, technology is continuously changing. Proper communication places a business person in a better position to improve his products, relationship with employers, customers and others.

2. Grammar material. Find the modal verbs in the text above. Explain their usage. Insert must/mustn’t or have to/don’t, doen’t have to into sentences. Translate into

3. Ukrainian.

   1.1 have to go to the bank for the job interview.

   2. The resumes are wrong. I check them.

   3. You ... ask my permission. It’s your duty..

   4. I’m sorry, I really must get going. I have a meeting in ten minutes.

   5. There’s no answer. He must be in a meeting.

   6. We usually arrive home very late. We to overwork a lot.

   7. These documents are ready. You at least one.

   Read and discuss the text. How do you usually speak over the phone ?