Telephone etiquette

Everybody has tough days. Before picking up the telephone, smile. It will help a voice sound pleasant even if not feeling pleasant. Here are some tips:

• Be kind, polite, direct, enthusiastic, and speak with a strong voice.

• Try to find a quiet room where there is no background noise (i.e. television, radio).

• Do not yell at children or talk to others in the room while on the telephone.

• Do not eat, drink, or chew gum while talking on the telephone.

• Always have paper and pen by the telephone as well as resume, references, work history, questions.

• Make sure the other people in household arc prepared to take messages.

• Do not let children answer the telephone.

• Never put an employer on hold to answer call.

PERSONAL INFORMATION

Date of birth: 6 February, 1989

Place of birth: Ukraine, Kiev

Marital status: married (single)

OBJECTIVE

Getting the sales manager position (to improve the professional skills, to have an opportunity for growth...)

EDUCATION

September 2008 - to present

Kherson State University; a student of Physics, Mathematics and Informational Technologies Faculty (Faculty of Biology, Geography and Ecology, Faculty of Pre- University Training, Faculty of Pre-School and Elementary Education, Faculty of Economics and Management, Faculty of Foreign Philology, Faculty of Culture and Arts, Faculty of Interpretation, Faculty of Sciences, Men’s Health and Tourism, Faculty of Psychology, History and Sociology, Faculty of Engineering and Technology, Faculty of Physical Education and Sport, Faculty of Philology and Journalism, Faculty of Law); degree (bachelor, specialist, master); specialty.

2005-2008

Kherson Academic Lyceum; a student.

EXPERIENCE

July 2009

Summer camp “Artek”; a leader of the detachment.

Responsible for up-bringing work in the detachment.

June 2008-August 2008

Supermarket “Oscar”; an assistant of the sales manager.

Answered telephone calls, filed documents, composed business letters.

ADDITIONAL SKILLS

Computer literate:IBM PC user: MS Office; Windows 7, Vista, XP; Microsoft Word, Microsoft Excel; Adobe Acrobat; proficient Internet user.

Languages:Ukrainian - mother tongue, English - free speaking, German - beginning, good working language of Poland.

Driver’s license.

Excellent interpersonal and communication skills.

INTERESTS

Computers, football, reading (drawing, embroidery, hiking, running, amateur painting etc.).

ACTIVITIES

Member of Student’s Committee (group leader, vice-leader of the group, etc).

7. Interview another student. Write down his/her answers:

1. What kind of job are you looking for?

2. Are you working now?

3. What do you do?

4. How long have you been working there?

5. What jobs have you had? And exactly what did you do?

6. Tell me about education and any special training you have had.

7. What other skills do you have?

8. What hours can you work?

9. Why do you want to change your job?

10. Do you have any questions about the job?

7. Grammar material. Look through the questions of ex. 7 again. Find the sentences in the Present Simple Tense. Make the following sentences interrogative and negative. Translate them into Ukrainian.

ex. It packages your assets in the form of a convincing advertisement. Does it package your assets in the form of a convincing advertisement? It doesn't/does not package your assets in the form of a convincing advertisement.

1. An effective resume creates a favorable impression of you while presenting your abilities and experience.

2. Your personal data sheet contains most of the information you need.

3. Now you have to select and arrange that information in the way that best relates your background to the work you seek.

4. Chronological resume lists work experience or education in reverse chronological order.

5. It highlights applicant's capabilities and includes a complete job history.

7. Grammar material. Translate into English using Present Simple.

1. Більшість компаній вимагає резюме. 2. Дуже мало людей мають гарні резюме. 3. Резюме складається з одного листа. 4. Це означає, що Ви можете підготувати декілька різних резюме. 5. Хронологічне резюме перелічує досвід роботи та освіту у зворотному хронологічному порядку.

7. Prove that proverbs (sayings) have sense:

• The work shows the workman.

• Practice makes perfect.

¹¹Jack of all trades is master of none.

• The hardest work is to do nothing.

• Business before pleasure.

• Ninety per cent of inspiration is perspiration.

• Through hardship to stars.

* What is worth doing at all is worth doing well.

• He that will not work shall not eat.

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