- •Orders and execution of orders
- •1.1 Placing an order: covering letter
- •1.3 Acknowledgement of order
- •1.4 Advice of despatch
- •1.5 Placing an order with an established supplier
- •1.6 Acknowledgement of order from
- •2.1 Covering letter accompanying an order from a retailer to a foreign manufacturer
- •2.2 Acknowledgement of order
- •2.3 The manufacturer advises the retailer
- •3.1 Importer asks for guaranteed delivery dates
- •3.2 The manufacturer declines the order
- •3.3 Covering letter from an importer
- •3.4 The exporter turns down the order
- •4.1 Order following a special offer
- •4.2 Counter-offer from the supplier
- •Vocabulary
1.6 Acknowledgement of order from
AN ESTABLISHED CUSTOMER
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STEEL ACCESSORIES LTD. 13 Crescent Grove London NW3 J24 United Kingdom
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Our ref. GB/5 Your ref. Order TS/O 5662
28 March 20__
AO Technoservice Russia 126523, Moscow Leningradsky Prospect, 98
Dear Alexander,
Thank you for your order.
The couplings are being airfreighted tonight on BA 100 London–Moscow, AWB 129756834, time of arrival 22:45.
They are packed in two boxes measuring 2.05 m. × 1.20 m. × 1.10 m., and weighing 241 kgs. and 324 kgs.
Our invoice SA-10456-02 for £10,650 and the certificate of origin are inside the boxes.
We hope that you will be satisfied with these arrangements. If we can be of further service, please do not hesitate to contact us.
Yours sincerely, Graham Blunkett Graham Blunkett Commercial Manager
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LEAD-IN 2
If the goods are held up either before or after they are sent, you must keep your customer informed. Let him know what has happened, how it happened, and what you are doing to correct the situation.
2.1 Covering letter accompanying an order from a retailer to a foreign manufacturer
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AO ELECTRONICA-TRADE 119511, Moscow, Lesnaya st., 8, Russia | ||
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Our ref. Order ET-285 Your ref.
27 October 20__ Thunderbolt Computers Ltd. 18 Chesholm Rd London N17 ZB2 United Kingdom
Dear Mr Adler,
Thank you for your letter of 20 October. Please find enclosed our order No. ET-285 for personal computers of Model Thunderbolt Pro 350X.
We would like to confirm that payment is to be made by irrevocable letter of credit which we have already applied to the bank for. We would appreciate delivery within the next four weeks, which should be easily effected as there are regular sailings from London.
We give you on the attached list details regarding packing and marking. These must be strictly observed.
We will submit further orders, if this one is completed to our satisfaction. We look forward to receiving your acknowledgement.
Yours sincerely, M.Mishin M.Mishin Chief Buyer
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2.2 Acknowledgement of order
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THUNDERBOLT COMPUTERS LTD. 18 Chesholm Rd London N17 ZB2 United Kingdom
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Our ref. Your ref. Order ET-285
4 November 20__
The Chief Buyer AO Electronica-Trade 119511 Moscow Lesnaya st., 8 Russia
Dear Mr Mishin,
Thank you for your order No. ET-285 which we are now dealing with. The ordered computers will be ready for dispatch by next week. We will advise you of the date of dispatch.
Yours sincerely, P.Adler P.Adler Sales Director
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