- •Contents
- •Office Manners
- •The Secretary
- •The Receptionist
- •Hints for the Businessman’s Social Life
- •At a Restaurant with a Businesswoman
- •Basic Rules of Social Etiquette
- •Vocabulary
- •Exercises
- •Dialogues Dialogue I
- •Dialogue II
- •1. Make your own dialogue according to the patterns:
- •2. Discuss what you have learned from the text about the following:
- •Vocabulary
- •Industries
- •Types of Organizations
- •Public Enterprise
- •Vocabulary
- •Structure
- •Dialogue II
- •Dialogue III
- •Introductions
- •Dialogue
- •In the car
- •Vocabulary
- •Introductions
- •Exercises
- •Vocabulary
- •Exercises
- •Answer the questions:
- •Dialogues
- •I. Confirming and Changing Appointments
- •II. At Reception
- •III. Making a «cool call»
- •Formal and Informal Telephone Conversation
- •Telephone etiquette
- •Vocabulary
- •Exercises
- •Dialogues
- •1. Invitation to a Reception
- •2. A Hotel Reservation
- •Skills of Negotiating
- •Introduction
- •Handling a meeting
- •Introductions
- •Vocabulary Running a Business Meeting
- •Interrupting
- •I.The Beginning of Business Talks
- •II. The Establishment of Business Contacts
- •III. Inquiry and Offer
- •IV. Contracts
- •Exercises
- •Dialogue
- •Tasks Role play
- •2. Glossary
Vocabulary
Making a job application
I saw your advert in the paper
Could I have an application form?
Could you send me an application form?
I'm interested in this position
I'd like to apply for this job
Asking about the job
Is this a temporary or permanent position?
What are the hours of work?
Will I have to work on Saturdays?
Will I have to work shifts?
How much does the job pay?
£10 an hour
£350 a week
What’s the salary?
£2,000 a month
£30,000 a year
Will I be paid weekly or monthly?
Will I get travelling expenses?
Will I get paid for overtime?
Is there ...?
A company car
A staff restaurant
A pension scheme
Free medical insurance
How many weeks' holiday a year are there?
Who would I report to?
I'd like to take the job
When do you want me to start?
Things you might hear
We’d like to invite you for an interview
This is the job description
Have you got any experience?
Have you got any qualifications?
We need someone with experience
We need someone with qualifications
What qualifications have you got?
Have you got a current driving license?
How much were you paid in your last job?
Do you need a work permit?
We’d like to offer you the job
When can you start?
How much notice do you have to give?
There’s a three month trial period
We’ll need to take up references
This is your employment contract
CV (curriculum vitae)
Name
Address
Telephone number
Email address
Date of birth
Nationality
Marital status
Career objective
Education
Qualifications
Employment history
Leisure interests
Referees
Questions and Answers at the Interview
•How do you get along with others at work?
I value good support from my coworkers . .
•Where do you expect to be in five years?
Working for this company in a position of responsibility . . .
•What motivates you?
I like working on a project all the way through, from conception to . . .
•How do you manage your time?
I put aside the start of the day for major projects, and then . . .
•How do you solve a problem?
I start by looking at all the possible causes . . .
Industries
engineering
banking
insurance
human resources
marketing
sales
PR (abbreviation of public relations)
accountancy
agriculture
farming
television
publishing
advertising
financial services
the building trade
the retail trade
manufacturing
healthcare
the civil service
local government
teaching
computing
IT (abbreviation of information technology)
hotel and catering
the motor industry
the shipping industry
the travel industry
the drinks industry
the entertainment industry
the oil industry
the pharmaceutical industry
the construction industry
the legal profession
the medical profession
Occupations
receptionist
lawyer
solicitor
barrister
accountant
teacher
doctor
dentist
optician
surgeon
nurse
chemist
pharmacist / chemist
council worker
civil servant
engineer
salesman / saleswoman
sales rep (sales representative)
manager
marketing director
personnel manager
lecturer
physiotherapist
psychiatrist
buyer
artist
writer
painter
decorator
builder
taxi driver
lorry driver
police officer (traditionally known as policeman or policewoman)
pilot
shopkeeper
store manager
office worker
shop assistant
hairdresser
barber
flight attendant (traditionally known as air steward, air stewardess, or air hostess)
temp (temporary worker)
sales assistant
firefighter (traditionally known as fireman)
baker
telephonist
secretary
bank manager
insurance broker
travel agent
estate agent
cook
chef
waiter
waitress
director
managing director
musician
actor
actress
model
playwright
singer
dancer
politician
housewife
unemployed
retired
florist
architect
surveyor
landlord
mechanic
carpenter
factory worker
traffic warden
PA (personal assistant)
electrician
cleaner
photographer
translator
social worker
carer
plumber
gardener
nanny
barman
barmaid
councillor
soldier
sailor
postman
farmer
butcher
journalist
bus driver
vet
driving instructor
programmer
graphic designer
web designer
web developer
database administrator
self-employed
Employment
CV (abbreviation of curriculum vitae)
application form
interview
job
career
part-time
full-time
permanent
temporary
appointment (for a meeting)
ad or advert (abbreviation of advertisement)
contract
notice period
holiday entitlement
sick pay
holiday pay
overtime
redundancy
redundant
to apply for a job
to hire
to fire
to get the sack (colloquial)
salary
wages
pension scheme / pension plan
health insurance
company car
working conditions
qualifications
offer of employment
to accept an offer
starting date
leaving date
working hours
maternity leave
paternity leave
promotion
salary increase
training scheme
part-time education
meeting
travel expenses
bonus
staff restaurant
shift work
office
factory
switchboard
fire drill
security
reception
health and safety
director
owner
manager
boss
colleague
trainee
timekeeping
job description
department
COMPANY. TYPES OF ORGANIZATIONS