- •Contents
- •Office Manners
- •The Secretary
- •The Receptionist
- •Hints for the Businessman’s Social Life
- •At a Restaurant with a Businesswoman
- •Basic Rules of Social Etiquette
- •Vocabulary
- •Exercises
- •Dialogues Dialogue I
- •Dialogue II
- •1. Make your own dialogue according to the patterns:
- •2. Discuss what you have learned from the text about the following:
- •Vocabulary
- •Industries
- •Types of Organizations
- •Public Enterprise
- •Vocabulary
- •Structure
- •Dialogue II
- •Dialogue III
- •Introductions
- •Dialogue
- •In the car
- •Vocabulary
- •Introductions
- •Exercises
- •Vocabulary
- •Exercises
- •Answer the questions:
- •Dialogues
- •I. Confirming and Changing Appointments
- •II. At Reception
- •III. Making a «cool call»
- •Formal and Informal Telephone Conversation
- •Telephone etiquette
- •Vocabulary
- •Exercises
- •Dialogues
- •1. Invitation to a Reception
- •2. A Hotel Reservation
- •Skills of Negotiating
- •Introduction
- •Handling a meeting
- •Introductions
- •Vocabulary Running a Business Meeting
- •Interrupting
- •I.The Beginning of Business Talks
- •II. The Establishment of Business Contacts
- •III. Inquiry and Offer
- •IV. Contracts
- •Exercises
- •Dialogue
- •Tasks Role play
- •2. Glossary
Structure
b). Use the organisation chart in exercise 5 and the language above to complete the sentences:
1. The Managing Director ______________ to the Board.
2. The Managing Director _________________ for running the company.
3. The Managing Director ________________ by four executive departments.
4. __________________ the Managing Director, there are five regional divisions.
5. Each Regional Manager ______________ of a territory.
6. The five regions ________________ by two other sections — Marketing and Technical Services.
7. The Section Leaders _______________ the Regional Managers.
8. In addition to the ______________ company, Rossomon has three _____________: Rossomon France, Germany and Japan.
9. The subsidiaries ____________ to the Export Sales Department.
10. The Export Sales Department is _________ to the Board.
Dialogues
Dialogue 1
Susan: Can you give me a picture of the structure of your сompany?
Hugh: Yes, I’ll try if I can.
Susan: You are part of the Peterson organization, the main activities of which used to be in newspapers.
Hugh: Yes, the basic holding company is Australian, an Australian owned private company, I mean owned-majority share ownership of the Peterson family.
Susan: The British Company is the International Peterson Organization, isn’t it?
Hugh: Exactly. It has three main activities: oil, travel and publishing, of which newspaper is the major part.
Dialogue II
Jaff: Are you familiar with the organizational chart for the company ?
Peggy: No, I am not. What is it like actually?
Jaff: The chart shows how the employees are divided into groups. It gives on an overview of the chain of command in the company.
Peggy: The position can be line and staff ones. But Jaff, would you explain me what span of control is?
Jaff: Span of control refers to the number of people whom one manages directly. The President of our company directly manages the Vice-President of Production, The Vice-President of Marketing and the Controller. Thus, his span of control includes three people.
Peggy: Now I see. Thank you for the explanation.
Dialogue III
John Davis: |
Let me tell you about British Electronics company. I’m Financial Director. |
Bogdan Stepko: |
Where’s you head office? |
John Davis: |
It’s in London. But we’ve got our branch offices all over the country. |
Bogdan Stepko |
Your company’s pretty big, isn’t it? |
John Davis: |
I’d say so. Our workforce is over 2000 and our turnover is almost 65 million pounds. |
Bogdan Stepko: |
Are you a public or a private company? |
John Davis: |
We are a family-owned company. We’ve been in it for the last 15 years. |
Task I
Draw the structure of your company or a company you know. Make up dialogues and discuss with your group-mate the organisation of the company. The following phrases will help you:
I’m with ………..
I work for ……..
Our company deals with /manufactures/sells …….
The head office is in ………………………
We have branches/subsidiaries/affiliates in ………….
It’s a private/partnership/public ………………….
Its main activities are ……………………
Our turnover is/profits are ……………..
We have a workforce of …………………
THE VISIT OF A FOREIGN PARTNER (INTRODUCTION. AT THE AIRPORT. AT THE HOTEL)