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Файл:Английский язык в сфере ЖКХ. Учебное пособие
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Ex. 4.2. Read and translate the text.
Find the Best Property Maintenance Person
Property maintenance is such an important part of owning a property
that has been rented out that any landlord will love to have a magician as a
manager. The quality of maintenance can make or break a property and
when an owner has invested in one to see some profit he is always on alert
to save his goodwill. Any bad reports of the property will bring down the
rent on the property and finding good tenants can become real difficulty if
such report is publicized. On the other hand if it is known that a particular
property has the best of maintenance services and the tenants do not have
anything to complain about then more and more people enquire about it and
you will find that calls keep coming in.
Sometimes individual managers are enough for small single family
dwelling houses as the number of problems are limited and rare. They can
hire the required professionals and take care of the oc casional problems that
arise in such properties. But in case of multi-family units and
condominiums, an agency is preferred for property maintenance as the
number of units is more in such situation and the regularity of problems will
be more. These agencies have in-house staff to look after the minor
problems on a property and the problems are taken care of quickly. The big
managerial agencies looking after the properties sometimes have twentyfour hour helpline for registering the complaints of the tenants and they also
maintain the record of such calls for future reference.
Property maintenance is comparatively an easy job if all the amenities on
the property are working well. But it gets tough when they fail regularly. In such
cases it is better to replace such fittings instead of frequent repair. You must
understand that the flaw may be minor but calling the professional on every
occasion means paying his fees and this, over time, can eat into your
maintenance budget. I n case of large units this may mean more expenses. So it is
better to have on-s ite m aint e na nce people who can attend all the minor repairs.
When hiring professionals for property maintenance, make sure you are
hiring the right person. Sometimes the situations turn out to be mor e serious tha n
what is actually reported and after the work starts the faults show their actual
severity. So the person you hire must be experienced and skilled enough to
handle such situations and not run away half-way. In some cases the
professionals n eed to be license holders for certa in jobs. You need to check out
whether they are actually qualified for the job or you may land in trouble for
appointing the wrong person for the wrong job.
Finding the right person to assist you in property maintenance does
not end the search. The person may be qualified and has the capacity to meet
51
the most demanding of situations, but he may not be available at the first
1) register t he complaints
a) время ожидания ответа
2) on-site mainte nance people
b) многоквартирные дома
3) single family dwelling
c) регистрировать жалобы
4) response tim e
d) люди, обслуживающие
территорию
5) fail regularly
e) сохранять расположение
6) handle the situation
f) частное домовладение
7) multi-family units
g) регулярно выходить из строя
8) save goodwill
h) справляться с ситуацией
call. This will not serve your purpose as the tenant will not wait for the best
tradesman in town to repair his burst water pipe. So the proximity of the
person you call on such occasion is a major factor and so is his response
time. Now comes the most important part, the funds. Make sure that the
rates being offered are reasonable when compared to the service they will
provide. After settling for the right person you may have some sort of peace
of mind and feel good about owning a property.
Ex. 4.3. Match the words and expression s to their translation.
Ex. 4.4. Find Russian equivalents for the following English expressions.
1) property maintenance
2) the quality of maintena nce
3) to see some profit
4) to save smb’s goodwill
5) the best of maintenance services
6) single family dwelling houses
7) take care of the occasional problems
8) twenty-four hour helpline
Ex. 4.5. Find Engl ish equivalen ts for the following R ussian expressions.
1) жаловаться на
2) заменить фурнитуру
3) регистрировать жалобы
4) вести запись звонков
5) регулярно выходить из строя
6) оплатить вызов специалиста
7) опытный и умелый
8) разумная зарплата
52
Ex. 4.6. Make up as many word expressions as you can according to
be available in-house staff complaints
replace fittings owning reasonable dwelling
the model:
a Verb + a Noun. Use the verbs below.
Example: to do the work
o check out
1) t
2
o replace
) t
) t
3
o handle
) t
4
o invest
) t
5
o hire
) t
6
o handle
) t
7
o offer
8)to make
. 4.7. Fill in the gaps in the sentences below with the words
Ex
and expressions from the box. There are two expressions which you
don’t need to use .
professiona ls landlord maintenance
1) Property maintenance is an important part of ____________ a property.
2) The quality of ________________ can make or break a property.
3
ometimes individual managers are enough for small single family
) S
_________ __ houses as t he number of problems are limited and rare.
4
hese agencies have ______________ to look after the minor problems on a
) T
property a nd the problems are taken care of quickly.
5
he big managerial agencies have twenty-four hour helpline for registeri
) T
_________ ___ _ of the te na nt s.
the
6
n some cases the profe ssionals need to be license holde rs for certain jobs.
) I
) T
7
he person may be qualified and has the capacity to meet the most
demanding of situations, but he may not be available at th e first call.
) M
8
ake sure that the rates being offered are reasonable when compared to the
service they will provide.
Ex. 4.8. Make a summary of the text using the given expr essions.
ng
he text under the title “ ________ ” tells us about ……….
T
The text begins with the ……….
The author underlines that……….
Then the author go es on to say about ……….
At the end of the text the author m akes the conclusion that ………
53
Unit 5. Integrated Facilities Maintenance
устройство, аппаратура, оборудование
плавный, бесперебойный
площадка, заведение
involve
включать
satisfaction
удовлетворение
employ
нанимать
прибегать, обращаться
take care of
заботиться
look after
присматривать, заботиться
story
этаж
координация
затраты, расходы, стоимость; стоить
escalation
эскалатор, подъемник
separate
отдельный; отделять
головная боль
overrun
перерасход, превышение
revenue
доход, выручка
охватывать, покрывать
carpentry
работы по дереву; изделия из дерева
ceiling
потолок
roofing
крыша
стекло
tiles
плитка
перекрасить
interior
интерьер
exterior
экстерьер
безопасность
борьба с вредителями, дезинсекция
дополнение
альтернатива
необходимость
обеспечивать
Ex. 5.1. Read the vocabulary. Learn the words in bold.
facility
smooth
venue
resort
co-ordination
cost
headache
cover
glass
repaint
security
pest control
addition
alteration
necessity
provide
54
Ex. 5.2. Read and translate the text.
tegrated F acilities Maintenance
In
ave you wondered how the air-conditioning system in the shopping
H
mall always works? Why do the elevators in the hotels never stop midway?
How does everything in the airport always work in order so that you can get
directed to the right plane? Well all these places are facilities and a huge
workforce always work round to keep these facilities working smoothly. The
art of managing all these is known as facilities maintenance. It is an integral
part of the management of any property, especially the commercial
properties and public places like airports, stations, hospitals and also the
entertainment venues like amusement parks, cinema, etc. Hundreds of
people are involved in it and their behind the scene activities serve to our
satisfaction each time we use these facilities.
If you happen to own a facility then you need such people. It is not
possible to employ these people all by yourself and you resort to appointing
agencies that take care of your facilities maintenance. Usually your manager
takes care of such appointments and they have different agencies for different
jobs. You may need to appoint an agency to look after your electrical
maintenance and another for maintaining your waste disposal system. There are
various maintenance jobs starting from simple ones like looking after the
dusting and cleaning to the complicated ones like maintaining your computer
networking. Each of these needs when this is projected on a larger screen of an
office several stories high or an airport or a hyper-mall takes gigantic
proportions. This now gives the real picture and you can feel how important it is
to have an integrated faciliti es m a inte na nc e serv ice i n such la r ge pla c es.
An integrated facilities maintenance service is preferred to individual
specialized agencies because of the co-ordination between the various agencies.
If you have a small property and an efficient management team in place then
you can do well with individuals to look after various maintenance works. The
manager can handle all matters related to plumbers, electricians, waste disposal
agencies, etc. and the cost involved is also not much. But when your facility
becomes big, say a condominium , and then there is a chance of cost escalation in
appointing separate agencies for separate jobs. Co-ordination of the various
agencies can take up much time and the start and end of work of each agency
can become a real headache. Any mismanagement can lead to time and cost
overrun an d directly affect your r evenues.
Facilities maintenance covers various matters like repairs of carpentry,
maintenance and repairs of ceiling and roofing, repair and replacement of
electrical fittings and machines, air-conditioning, cleaning including
window cleaning, replacement of glass, tiles and carpeting, maintenance and
repainting of both interiors and exteriors, security, pest control and even
55
additions and alterations to the existing facility. You must agree that these
1) pest control
a) увеличение стоимости
2) cost overrun
b) обслуживание оборудования
c) консультирование по вопросам
обслуживания оборудования
4) facility maintenance
d) нанимать людей
5) public places
e) превышение стоимости
6) employ people
f) работать бесперебойно
g) борьба с вредителями,
дезинсекция
8) maintena nce consultation
h) общественные места
are the very necessities that not only need maintenance in the facilities but
also in our homes and how important they are. The agencies providing the
maintenance services do not stop at providing these basic facilities but also
looks after the high end maintenance consultation and project management
services. The established agencies also have the experience to guide the
owner of the facilities to cost effective management of the services and also
get the maximum out of the existing facilities.
Ex. 5.3. Match the words an d expressions to their translation.
3) work smoothly
7) cost escalation
Ex. 5.4. Find Russian equivalents for the follo wing English expressi ons.
o get the maximum
1) t
2
o affect the maint e na nce se r vic es
) t
3
o affect the revenues
) t
4
heir behind the sc ene ac t iv ities
) t
5
o keep the facilities
) t
) t
6
o cover various matters
) c
7
omputer netw or ki ng
) t
8
he entertainment venues
E
x. 5.5. Find English equivale nts for the following Russian expressions.
1) с
уществующее оборудование
2) дополнения и альтернативы
3) влиять на доход
4) стать головной болью
5) обращаться к агентствам по найму
6) высотой в несколько этажей
7) эффективная команда менеджеров
8
игантские пропорции
) г
56
Ex. 5.6. Make up as many word expressions as you can according
prevent
to the model:
a Verb + a Noun. Use the verbs below.
Example: to do the work
1) to look after
2
o cover
) t
3
o affect
) t
4
o affect
) t
5
o keep
) t
) t
6
o resort to
) t
7
ake care of
) t
8
o own
Ex. 5.7. Fill in the gaps in the s entences below wi th the words and expressi ons
from the box. There are two expressions which you don’t need to use.
providing employ necessities
smoothly cost escalation workforce
revenues covers maximum
1) All these places are facilities and a huge workforce always work round to
keep these fa cilities working _____________.
2) Facilities maintenance _______________ various matters like repairs of
carpentry, maintenance and repairs of ceiling and roofing.
3) It is not possible to _____________ these people all by yourself and you
resort to ap pointing agencies.
4) But when your facility becomes big there is a chance of ______________
in appointing separate agencies for separate jobs.
5) The agencies ____________ the maintenance services do not stop at
providing the se ba sic f ac ili ti es.
6) The established agencies also have the experience to get the
_____________ out of the existing facilities.
7) These are the very _______________ that not only need maintenance in
the facilities but also in our homes and how important they are.
8) Any mismanagement can lead to time and cost overrun and directly affect
your _____________.
57
Ex. 5.8. Make a summary of the text using the given expr essions.
householder
домовладелец, глава семьи, хозяин дома
кондоминиум, совладение
менеджер кондоминиума
affair
дело, проблема
внимательно посмотреть, внимательный
взгляд
поверхностный, внешний, неглубокий
carry out
выполнять, делать
в некотором смысле, в определенном смысле
achieve
достигать, получать
experience
опыт, практика
supervise
контролировать, руководить
обрезка, подрезка, стрижка
responsible
ответственный
инспекция, проверка
identify
идентифицировать, определять
грядущий, приближающийся, грозящий,
неизбежный
condition
условия, состояние
существенный, жизненно важный,
важнейший, необходимый
исполнение, выполнение, осуществление,
реализация, проведение
срочность, безотлагательность, неотложность,
obtain
получать, добывать, достигать, получить,
разрешение
искать предложения, объявления
от имени, от лица, по поручению, в интересах
нехватка, недостаток, недостача
платеж, оплата, плата, взнос, вознаграждение,
выплата
The text und er the title “ ________ ” tells us about ……….
The text begins with t he ……….
The author underlines that……….
Then the author goe s on to say about ……….
At the end of the text the author m akes the conclusion that ………
Unit 6. Condo Manager Maintenance Jobs
Ex. 6.1. Read the vocabulary. Learn the words in bold.
condominium
condo manager
close look
superficial
in some respect
pruning
inspection
imminent
vital
execution
urgency
permission
seek quotations
negotiate the contract
on behalf of
shortfall
согласовать контракт, договор
payment
58
execute
исполнять, выполнять, осуществлять
waste
тратить зря, впустую
tight
тесный, узкий, жесткий, строгий
нанимать, назначать
convenience
удобство
increase
увеличивать, повышать
тревога, беспокойство, забота, волнение,
обеспокоенность, опасение
appoint
anxiety
E
x. 6.2. Read and translate the text.
Condo Manager Maintenance Jobs
If you are a member of a householders association and living in a
condominium you must have a condo manager to manage the affairs of the
condo. If you are experienced enough you may not need to go through this
article but if you are new to the job you must be willing to get a close look at
what are the jobs that a manager should look after. Well, the superficial jobs are
the actual superficial jobs that do not need real management skill to carry out.
The management training really helps in some respect but they do not make
much difference from what you can achieve with your experience. You should
know that when the manager is not supervising some cleaning or pruning
exercise he is not actually doing anything.
The condo manager is the main person who actually looks after your
condominium more than you do. He is the person responsible for bringing to your
notice each and everything that needs attention. So the first thing you should do
when you have appointed a manager is to make his tasks clear and let him know
what to do and when. The basic responsibility is to physically manage the property
and caretaking of the daily maintenance jobs like keeping the premises clean,
keeping the garden trimm ed, maintenanc e of the tennis cour ts and sw immi ng pools if
there are any, maintenance o f the exteriors a nd the common interi ors, taking care o f
the lighting of the premises and such other things that need regular inspection. These
are not the fixed jobs that a manager must perform because they can vary.
One of the major tasks is that a condo manager needs to take care of is the
periodic maintenance job of some major nature. This is the repairing of the roofs
and major civil works that are a must for the long life of the building. The
manager must identify the actual time when the repair is imminent and inform
the association about it. He should also make periodic checks to ensure the
condition of the building is maintained in a good shape. An impo rtant area that
needs such inspection is the roof. Replacing the roof, repa ving the footp aths and
roads in the condominium premises and repainting the buildings are some of the
major renovation jobs that need special attention.
The condo manager plays a vital role in the execution of the major works.
The first job is to inform the house owners association about the urgency of the
59
job. After obtaining the necessary permission he is to seek quotations from the
1) to carry out
a) довести до сведения
2) to increase anxiety
b) прояснить задачи
3) to obtain the permissi on
c) определить время
4) to execute the jobs
d) контролировать уборку
5) to identify the time
e) выполнить работы
6) to make the tasks clear
f) получить разрешение
7) to let smb. know
g) добавить забот
8) to supervise some cleaning exercise
h) выполнять
suitable agencies and negotiate the contract on behalf of the association. All
along the time when the job is being done the manager must supervise the
process and indicate the contractor to any shortfalls that he has noticed. Finally,
after the job is compl ete he should make the payments on behalf of the owners.
The condo manager has to execute his jobs in a very tight budget and he
should also see that no money is wasted on anything silly. To be successful with
a manager you are needed to have a healthy relationship with him. If at any
point of time you do not feel comfortable with your manager, you should better
change him. After all you are appointing one for your convenience and not for
increasin g your anxiety.
Ex. 6.3. Match the words an d expressions to their translation.
Ex. 6.4. Find Russian equivalents for the follo wing English expressions.
1) tight budget
2) householde rs association
3
o manage the affairs of the condo
) t
4
o manage the property
) t
5
lays a vital role
) p
6
o make the payments on behalf of the owners
) t
7
he urgency of the j ob
) t
8
o ensure the condi ti on of the b ui ld ing
) t
Ex. 6.5. Find English equivalents for the following Russian expression s.
1) грядущий ремонт
2) управлять делами
3) жесткий бюджет
4) тратить деньги зря
5) делать платежи от лица собственников
6) проводить периодические проверки
7
ыполнять работы
) в
8)главная обязанность
60
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