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Файл:Английский язык в сфере ЖКХ. Учебное пособие
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1) Apartment maintenance involves maintaining the premises of the
facility maintenance
техническое обслуживание объекта
вырабатывать, разработать, развивать,
жители
работа в тяжелых производственных
условиях
soft services
непроизводственные услуги
гостеприимство
staffing so lutions
кадровые решения
ремонт
equipment
оборудование
безопасность
насекомое-вредитель; насекомое-паразит
_________ ___ in a clea n and hygie nic way.
2) The ___________ should be shut off im mediately .
3) They should put a _____________ of danger till they can summon the
electricia n to ta ke cha r ge.
4) The assets managing staff should be available for prompt help even during
_________ ___ when there is a cut in the power supply.
5) On a general basis the staff should educate each and every household about
_____________ and preservation of toilets.
6) Another problem that needs to be addressed is the _____________ of water
from the pipeline s of toil e ts a nd bat hr o oms.
7) Th e apartment maintenance staff should check the premises for such loose
live wires minutely and get them ___________ without any delay.
8) There might be probl ems with the toilet, the bathtub or the __________.
. 1. 8. Make a summary of the text using t he given expressions.
Ex
he text under the title “ ________ ” tells us about ……….
T
At the beginning of the text the author explains ……….
The text gives the review of ……….
Then the author passes on to ……….
The article ends with ………
Unit
. 2.1. Read the vocabulary. Learn the words in bold.
Ex
elaborate
occupant
hard services
hospitality
repairing
HVAC (Heating,
Ventilation, Air
Conditioning)
security
pest
2. Special Services for Tenants
отопление, вентиляция и
кондиционирование воздуха
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vendor
поставщик, подрядчик
catering
обслуживать потребителей; снабжать
продовольствием
помощь; содействие; подмога
помещать в склад; хранить на
складе; сдавать на хранение
диспетчерская служба
purchase
покупать, покупка
damages
ущерб
долговечный
purpose
цель
роскошный
порода; сорт (растения)
lawns
лужайка
walkways
дорожки
почва
тротуар
railings
перила; ограда
fencings
ограждение, забор
stairways
лестницы
enhance
усиливать
ранимость; повреждаемость
expenditure
расходы
convert
превращать, преобразовывать
fertilizers
удобрения
растительность
орошение, полив
contamination
загрязнение
recycle
переработка, перерабатывать
assistance
warehousing
dispatch
durable
gorgeous
breed
soil
boardwalks
vulnerability
vegetation
irrigation
Ex. 2.2. Read and translate the text.
Special Services for Tenants
F
acility maintenance is quite an elaborate task as it virtually involves
providing all round service to the building and its occupants. The services are
categorized broadly into hard services, soft services, hospitality and staffing
solutions. The hard services include repairing of any electrical and mechanical
equipment, HVAC services, water and plumbing services and energy
management. The soft services include housekeeping, maintaining tidiness in
external premises, providing security, pest management, water and waste
management. It also includes ve ndor management.
42
The hospitality services include guestroom services management and
catering services management. The staffing solutions services includes
providing support services, administrative services and assistance, help desk
services, warehousing and dispatch management services. The facility
maintenance services offered by individual firms may slightly vary from the
basic framework discussed here.
When choosing the building material for maintenance it should always
be borne in mind to choose materials of a set standard. Though some
cheaper materials might look as a good alternative it is always advisable to
purchase certified material, which will save the cost of da mages and repairs
in the future. The materials chosen should also be eco-friendly especially so
if the environmental code of that location demands the satisfaction of such a
criterion. The material chosen should also be convenient to maintain. After
all a building is a long lasting investment and the materials chosen by the
facility maintenance group should ensure that. It will be appreciated that
good quality material is not only durable but it will also save up on the
maintenance costs later.
One should also consider the purpose of the building. While planning for
the beautification of the external premises it should be seen that only plants that
can be easily taken care of are planted. Some plants might look very gorgeous
but might be difficult and expensive to maintain. Another important point to
bear in mind here is that the breed of plants native to a particular region thrive
well in that region and hence are recommended for use in lawns, walkways etc.
Using exotic varieties will require greater maintenance and run the risk of
perishing incompatible soil cond itions.
If there is a large and frequent visitor history to a site facility maintenance
professionals will advise using tough material for boardwalks, railings, fencings
and stairways amongst others because they are susceptible to fast damage by
repeated usage. Using delicate and stylish material might enhance the looks but
increase the vulnerability and hence shoot up the maintenance expenditure.
Using a large number of sign boards can only mess up the look of premises and
confuse a visitor.
An important aspect of keeping the property premises is to keep it clean
and hygienic. This can be achieved by managing the waste produced efficiently.
There are two types of wastes that are produced in the building complexes
namely the organic and the inorganic. Good facility maintenance ensures proper
disposal or utilization of both these types of waste products. The organic
material can be converted to produce fertilizers for the vegetation in lawns and
pathways. This will serve as natural manure. The excess drainage water can be
channeled into undergr ound and spray irrigation s ystems. This should not be let
into neighboring ponds and lakes as that will lead to the contamination of these
water bodies. Usage of eco-friendly material should be encouraged and such
material should be recycled after usage.
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Ex. 2.3. Match the words and expression s to their translation.
d) отопление, вентиляция и
h) обслуживать потребителей; снабжать
продовольствием
1) HVAC
a) работа в тяжелых производственных
условиях
2) expenditure b) кадровые решения
c) отношения с поставщиками,
3) facility maintenance
подрядчиками
4) catering
кондиционирование воздуха
5) vendor management e) превращать, преобразовывать
6) hard services f) расходы
7) staffing solutions g) техническое обслуживание объекта
8) convert
Ex. 2.4. Find Russian equivalents for the following English expressions.
1) eco-friendly material
2) dispatch management services
3) purchase certifie d material
4) all round service
5) beautification of the exte r na l pre m ise s
6) incompatible soil conditions
7) breed of plants
8) proper disposal or u tilization
9) waste products
10) water bodies
Ex. 2.5. Find Engl ish equivalen ts for the following R ussian expressions.
1) непроизводственные услуги
2) загрязнение водоёмов
3) диспетчерская служба
4) покупка сертифицированных материалов
5) уберечь от расходов по ремонту
6) рекомендуется
7) стоимость эксплуатации
8) подвержен быстрому разрушению
44
Ex. 2.6. Make up as many word expressions as you can according to the
enhance repairing vegetation durable
catering
gorgeous purpose
model:
an Adjective + a Noun. Use the nouns below.
Example: a broad street
1) se
rvices
2) material
3) plants
4) soil
5) building complex
6) quality
7) premises
8) fertilizers
x. 2.7. Fill in the gaps in the sentences below with the words and expressions
E
from the box. There are two expre ssions which you don’t need to u se.
maintain warehousing elaborate
1) Facility maintenance is quite an _______________ task.
2) One should also consider the ______________ of the buil ding.
3) Using delicate and stylish material might _____________ the looks but
increase the vu lne ra b il ity and he nce sho ot up th e m a inte nan ce exp en dit ur e.
4) The hospitality services include guestroom services management and
_________ ___ services management.
5) Some plants might look very _____________ but might be difficult and
expensive to m a intai n.
6) The hard services include _____________ of any electrical and mechanical
equipment, HVAC services, water and plumbing services and energy
management.
7) The material chosen should also be con ve nie nt t o ____ __ ___ _ _.
8) It will be appreciated that good quality material is not only ____________
but it will also save up on the mainte nance costs later.
Ex. 2.8. Make a summary of the text using the given expr essions.
Th
e text under the title “ ________ ” tells us about ……….
At the beginning of the text the author explains ……….
The text gives the review of ……….
Then the author passes on to ……….
The article ends with ………
45
Unit 3. Apartment Maintenance Is Many Jobs in One
upkeep
содержание, обслуживание, уход
perform
выполнять, делать
соответствующий
duty
обязанность, долг
personnel
персонал
hire
нанимать
tenants
житель
населять, проживать
избегать
выдалбливание отверстий, дыр
ломать принадлежности
царапать
разрывать, раздирать
fix
ремонтировать, исправлять
беспорядок, нагромождение
garbage
мусор, отбросы
dumpster
мусорный бак, контейнер
тара, приёмник
pile up
сваливать
cause
вызывать, являться причиной
предыдущий
подписать соглашение, контракт, договор
лампа освещения
experienced
опытный
insect and pest
extermination
accomplish
выполнять, совершать, делать
соответственно бюджету
требование, спрос
consume
потреблять, тратить
Ex. 3.1. Read the vocabulary. Learn the words in bold.
comprehensive
inhabit
avoid
knocking holes
break appliances
scratch
rip
clutter
receptacle
previous
contract
light bulb
уничтожение вредителей и насекомых
under budget
demand
E
x. 3.2. Read and translate the text.
partment Maint e n anc e Is M any J obs I n One
A
A
partment maintenance is a broad term that is used for the upkeep and
maintenance of the physical structures and daily operations of multi-family
complexes. The term can refer to any one of the specific duties performed in the
interest of the day to day upkeep itself, or as a comprehensive description of all
46
of the duties and responsibilities of the personnel hired to perform such duties.
The term could even refer to th e individual tenants res ponsibilities in regards to
the upkeep of the spac es that they inhabit.
From the tenants perspective, the details addressed within the term
apartment maintenance could be considered the keeping the interior of their
individual unit clean, and making sure that the walls, floors and interior space
remain in good repair. Indeed, the tenant has a responsibility to avoid knocking
holes in the wall, breaking appliances that came with the unit and insuring that
the floors do not become scratched or ripped, even if it is not necessarily their
responsibility to fix them should they become damaged. Keeping their patios
and balconies clean, safe and free of clutter is the responsibility of the tenant, as
is placing garbage in the appropriate dumpsters or receptacles, rather than piling
it up outside the door or with in t he uni t it self.
Ultimately, the responsibility of apartment maintenance falls into the
hands of those who are hired by the owners or managers of the property
specifically to provide such services. These services include, but are not limited
to making units ready for new tenants by painting, c leaning and repairing all of
the damage caused by the previous tenants as well as normal wear and tear. In
addition to the interior walls and floors, hired personnel are responsible for
securing windows, changing locks, repairing broken appliances and fixing
leaking plumbing. Repa irs should be done quic kly.
In essence, apartment maintenance requires that the responsible and
knowledgeable personnel who are ultimately hired for the job know and
understand aspects of heating and air conditioning, are familiar with basic home
repairs, plumbing and even have a working knowledge of electrical repair, or if
they do not know such things, they can then contract out more difficult jobs to
another company more specialized if the need arises. Not only that, but the
personnel hired to maintain the interior units is also required to maintain the
outside elements, as well. Upkeep on swimming facilities, such as hot tubs,
Jacuzzis, swimming pools and other water features, landscaping and changing
exterior light bulbs is common, and so is cleaning the parking lots, grounds and
other public spa ce s.
When the going gets tough and a job or problem comes up that no one can
solve or figure out, then calling in the more experienced contractors is just part
of the process. Even the task of insect and pest extermination often falls onto the
shoulders of apartment maintenance. Depending upon the size of the property,
any number of responsibilities can rest firmly on the apartment maintenance
facilities, if not to acco mplish themselves, then to hire the outside company to
find someone who will ac complish t he job, and do it under budget.
It takes knowledge and skills that are beyond the scope of most
individuals to accomplish the demands of an entire multifamily property. The
work is time consuming, consta nt and often very physically oriented.
47
Ex. 3.3. Match the words and expression s to their translation.
1) experienced contractors
a) затратный по времени
2) do under budget
b) уничтожение вредителей и насекомых
3) previous tenants
c) складирование мусора, ненужных
вещей
4) insect and pest
extermination
d) выполнить согласно бюджету
5) exterior light bul bs
e) выполнять обязанности
6) placing garba ge
f) опытные подрядчики
7) time consuming
g) уличные лампы освещения
8) perform duties
h) прежние жильцы
Ex. 3.4. Find Russian equivalents for the follo wing English expressions.
1) daily operations
2) multi-family complexes
3) comprehensive description
4) indi vidual tenants
5) fal ls into t he ha nds
6) chang i ng lo ck s
7) fixi ng lea ki n g plumbing
8) knowledgeable personnel
Ex. 3.5. Find English equivalents for the following Russian expressi ons.
1) прежние жильцы
2) решать проблему
3) выполнять самим
4) падать на плечи
5) уничтожать вредителей
6) знания и навыки
7) размер собственности
8) нанятый персонал
Ex. 3.6. Think of some synonyms to the gi ven words.
1) upkeep
2) duties
3) personnel
4) tenants
5) scratch
6) dumpster
7) fix
8) accomplish
48
Ex. 3.7. Make up as many word expressions as you can according to the
under budget comfortable previous
experience d time consuming appliances
model:
a Verb + a Noun. Use the verbs below.
Example: to do the work
1) to a
ccomplish
2) to call
3) to change
4) to hire
5) to avoid
6) to repair
7) to cause
8) to pile
E
x. 3.8. Fill in the gaps in the sentences below with the words and expressions
from the box. There are two expre ssions which you don’t need to u se.
clutter contract upkeep knowledgeable
1) Apartment maintenance is a broad term that is used for the _____________
a
nd maintenance of the physical structures and daily operations of multi-family
complexes.
2) Kee ping t heir p atios and b alconie s clean , safe and free o f ________ ___
is
the responsibility of the tenant.
___
3) In essence, apartment maintenance requires that the responsible and
___________________ personnel.
4) These services include painting, cleaning and repairing all of the damage
caused by the _____________ tenants.
5) They can ____________ out more difficult jobs to another company more
specialized if the need arises.
6) Calling in the more ______________ contra ctors is jus t part of the p rocess.
7) Then hire the outside company to find someone who will accomplish the
job, and do it ______________ _.
8) The work is ___________________ and often ve ry physically oriented.
Ex. 3.9. Make a summary of the text u sing the given expressions.
T
he text under the title “ ________ ” tells us about ……….
At the beginning of the text the author explains ……….
The text gives the review of ……….
Then the author passes on to ……….
The article ends with ………
49
Unit 4. Find the Best Property Maintenance Person
property
собственность
own
владеть, собственный
rent
арендовать, сдавать
домовладелец, собственник
invest
инвестировать, вкладывать
доброжелательность, расположение
complain about
жаловаться на
dwelling
жилище, жильё
complaint
жалоба
запись, вести запись
amenities
удобства
fail
выйти из строя, не сработать
replace
заменить
арматура, фурнитура, крепление,
приспособление
недостаток, изъян, дефект
fee
плата, гонорар, вознаграждение
expenses
расходы
on-site maintenance
на территории обслуживания
make sure
убедиться
неисправность, неполадки еисправность,
неполадки
тяжесть, серьезность, вредоносность,
вредоносность, интенсивность
handle
управляться, справляться
обладатель лицензии, лицензированный
лицензированный специалист
check out
проверить
be available
быть доступным, быть на связи
близость, приближенность лизость,
приближенность
response
ответ
fund
фонд, деньги, капитал
rate
уровень
reasonable
разумный
улаживание
Ex. 4.1. Read the vocabulary. Learn the words in bold.
landlord
goodwill
record
fittings
flaw
faults
severity
license holders
proximity
интенсивностьяжесть, серьезность,
специалист бладатель лицензии,
settling
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