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Файл:Английский язык в сфере сервиса объектов недвижимости. Учебное пособие
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Salary
Starting salaries for estate agents are in the region of £14,000 to
£20,000 on-target earnings (OTE) for trainee posts.
With experience, salaries can rise to £25,000 to £60,000, plus
commission.
At the higher end of the scale, in certain management positions, and
particularly if you're in a high-end London agency, you could be earning up to
£100,000.
Salaries are typically made up of a basic salary plus commission, which is
usually based on a percentage of your sales. Determining factors are location,
your qualifications, the size of the firm and the economic climate.
You may be employed on a guaranteed initial commission at first, for a
limited period to give you a chance to gain some experience and start securing
deals. The higher your fixed salary is, the lower your commission rate will be.
Some agencies offer a choice. A company car is frequently provided or a car
allowance is paid in addition to your salary.
Income figures are intended as a guide only.
Working hours
You'll generally work a basic 35 to 40 hour week, although it can be
longer than this, especially when completing deals for clients. Working hours
typically include unsocial hours, including some evening work and Saturdays.
Self-employment and freelance work is possible and with experience you
could establish your own business. Success depends on the economic state of the
property market. Part-time work is common.
What to expect
Work is office based, but you'll also spend a significant amount of
time visiting properties, either for valuations and marketing opportunities or for
viewings with potential buyers.
Because travel within a working day is so frequent, a full driving
licence is extremely helpful and is likely to be a requirement of the job.
You will be expected to dress smartly.
Text 15. Read the text. Make up a summary of the text. Use dictionary if
necessary.
A career as a housing manager/officer
A career in social housing may suit you if you're interested in helping
vulnerable people, can juggle a busy workload and adapt quickly to change
As a housing manager, or housing officer, you'll manage housing and
related services on behalf of housing associations, local authorities, charities and
private sector organisations. Your role will involve managing a designated patch
of housing and keeping in regular contact with tenants, looking after rental
income and dealing with repairs and neighbour nuisance issues.
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It's common practice to work with specific clients, such as homeless
people, minority groups or people with disabilities. You may have line
management responsibility for a team of housing officers, rent arrears staff and
tenancy support officers and participation in more strategic projects.
Responsibilities
As a housing manager/officer, you'll need to:
set rents, administer collections and develop policies to deal with, and
minimise, arrears
interview tenants and give advice on tenant-landlord relationships,
house purchasing and benefits
inspect properties
process applications for housing improvements and repairs and
communicating outcomes to tenants
manage improvement loans and grants and administering repair and
maintenance programmes
manage nuisance orders, collect information and refer cases to the
neighbourhood nuisance team
prepare cases and attend court hearings
handle breaches of tenancy and leasehold agreements, which could
culminate in carrying out evictions
deal with abandoned tenancies, squatters and unauthorised occupiers
deal with housing applications and the transfer of existing tenants
liaise with tenant groups, local authority councillors, property
professionals and other support and welfare organisations, including social
workers and estate agents
communicate with wardens, caretakers, cleaners and maintenance staff
encourage and support tenants and residents groups and attend
meetings as required
plan and implement slum clearance and the demolition of unused
properties
maintain records and writing reports.
You may also do the following:
recruit, train, supervise and monitor staff workloads
generate revenue and implement budgets
identify housing needs
develop new housing schemes by reusing existing stock or managing
new builds
evaluate the efficiency of housing schemes
build relationships with the community
interpret and implement housing legislation
recommend and develop local authority policies
monitor and update contractors' lists
investigate and respond to client complaints.
72
Salary
Starting salaries for housing assistants typically range from £21,000 to
£24,000.
Housing officers usually earn in the region of £24,000 to £28,000,
depending on the type of organisation, qualifications and experience.
Housing manager salaries range from £30,000 to £45,000, rising to
£60,000 or more for senior manager, head of housing or director level posts.
Working hours
In general you'll work Monday to Friday, 9am to 5pm. It may be
necessary to attend evening meetings with tenants or residents, and if you work
in a supported housing project, shift work to cover a 24-hour rota is standard.
Many employers offer flexible hours, job-sharing and career breaks.
What to expect
You'll usually be based in a central office or local neighbourhood housing
office, from which you'll carry out visits to meet with tenants or residents.
The work will be carried out within a strict but changing regulatory
framework.
For many posts, particularly those in social housing, employers
positively welcome and encourage applications from underrepresented groups in
order to better serve their clients.
The job may be stressful at times, particularly when dealing with
sensitive or frustrating tenant issues.
Travel within a working day is common, but absence from home
overnight and work or travel abroad are uncommon. There are opportunities
overseas to work in property management though these are most likely to arise
in the commercial sector.
Skills
You will need to show evidence of the following:
strong teamwork, interpersonal and organisational skills
sensitivity and empathy
an interest in working with diverse social groups
excellent communication skills (verbal and written)
a customer-first approach to work
negotiation and influencing skills
leadership skills
the ability to adapt to different situations
self-motivation and tenacity
problem-solving skills
common sense and the ability to use initiative when making decisions
the ability to work under pressure and to meet deadlines
numeracy skills - for calculating rent arrears and service charges
knowledge of housing management legislation, basic building
construction, relevant government policy, and current housing issues
IT skills
a full driving licence and access to a car is often necessary.
73
Tenant
Leasehold
To let
Elevator
For sale
Storey
Yard
Freehold
Estate agent
Furnished
To rent
Development
Landlord
Apartment
First floor
Real estate
Property
Management
Ground floor
Owner
Accommodation
Residential area
A detached house
A castle
Luxury
Advertisement
To purchase
Neighborhood
Cost
Employee
Residential area
Leasehold
Estate agent
APPENDIX
A Game of Lotto
Правила игры. Разрезать поле на карточки по 6 слов. Преподаватель
раздает студентам по 1-3 карточки (в зависимости от количества студентов в
группе). Ведущий (в первый раз может быть преподаватель, затем студент)
зачитывает определение, а студенты должны отгадать слово, подходящее под
это определение, и закрыть его в своей карточке. Побеждает тот, кто быстрее
всех закроет слова в своей карточке.
74
Luxury
A detached house
Owner
Freehold
Property
Management
Landlord
Development
Tenant
Skyscraper
Modern conveniences
Downtown
Applicant
Cost
A castle
Elevator
Skyscraper
Applicant
Accommodation
Furnished
Apartment
For sale
To purchase
Modern conveniences
Freehold
Neighborhood
To let
Solution sheet:
1. Apartment a room or group of rooms to live in, usually on one floor.
2. Development a number of buildings on a large piece of land.
3.Elevator a compartment for moving people from floor to floor in a building.
4. Estate agent a person whose business is to sell or let land or property on
behalf of others.
5. First floorthe level of a building that is one level above the street.
6. For sale offered for purchase; to be sold; available to be bought.
7.Freehold the holding of land or property for an unlimited period of time.
8. Furnished adj. [of a house, apartment etc] let with furniture - to furnish v.
9. Yard space or ground surrounding a building, often with flowers, trees etc.
10. Landlord a person who owns an apartment, house, office etc and lets it to a
tenant.
11.Leasehold the holding of land or property for a predetermined period of
time.
12.Let to give the use of a building etc in return for periodic payments or rent.
75
13. Rent to make periodic payments (monthly etc) for the use of a building etc.
14.Storey one of the levels of a building.
15.Tenant a person who rents an apartment, house, office etc from a landlord.
16. Neighborhood a geographically localized community within a large
city, town, suburb or rural area.
17. Accommodation a place in which to live, work, stay, etc.
18. Modern conveniences labour saving devices that make a task easier to
perform than a traditional method, anything that is intended to save resources
(time, energy).
19. Applicant a person who makes a formal request for something, especially a
job.
20. Skyscraper a continuously habitable high-rise building that has over 40
floors and is taller than approximately 150 m (492 ft).
21. A castle a type of fortified structure built in Europe and the Middle East
during the Middle Ages by European nobility.
22. Residential area a land used in which housing predominates, as opposed
to industrial and commercial areas.
23. A detached house a house that is not joined to any other house.
24. Property a person's estate; or so belonging to, as in being owned by, a
person or jointly a group of people or a legal entity like a corporation or even a
society.
25. Downtowna city's core or central business district (CBD).
26. Management the activities of setting the strategy of an organization and
coordinating the efforts of its employees (or of volunteers) to accomplish its
objectives through the application of available resources.
27. Ground floor the floor of a building that is at the same level as the
groundoutside.
28. Cost the value of money that has been used up to produce something or
deliver a service,
29. To purchase to buy something.
30. Real estate property consisting of land and the buildings on it, along with its
natural resources such as crops, minerals or water.
31. OwnerA party that possesses the exclusive right to hold, use, benefit-from,
enjoy, convey, transfer, and otherwise dispose of an asset or property.
32. Luxury the unusual intellectual or emotional pleasure or comfort derived
from some specific thing, something producing such pleasure or comfort, and of
course, the use and enjoyment of the best and the most costly things that offer
the most physical comfort and satisfaction.
33.Advertisementa picture, short film, song, etc. that tries to persuade people to
buy a product or service, or a piece of text that tells people about a job, etc.
34.Employeea person who has agreed by contract to perform specified services
for another, the employer, in exchange for money.
76
Библиографический список
1. Агабекян, И.П. Английский для менеджеров [Текст] : учебное пособие
для студентов вузов / И. П. Агабекян. – 14-е изд., стер. – Ростов-на-Дону :
Феникс, 2015. – 414 с.
2. Acklam, R. First Certificate Gold [Тext]: сourse book / R. Acklam,
S. Burges. – 5th edition. – Spain : Pearson Education Limited, 2002. – 208p.
3. Obee B. Upstream. Upper Intermediate [Тext]: Student`s book / B. Obee,
V. Evans. – 1st edition. – EU : Express Publishing, 2003. – 264 p.
4. Flat Living [Electronic resource]. – Mode of access : http: //www.flatliving.co.uk/advice.
5. How to Choose Property Management Company Name [Electronic resource].
– Mode of access : https://fourandhalf.com/property-management-names.
6. Las Vegas Property Management [Electronic resource]. – Mode of access :
https://www.triumphpropertymanagement.com/las-vegas-property-managementhow-to-get-your-rental-property-ready-for-fall-and-winter/.
7. Mediterranean Journal of Social Sciences [Electronic resource]. – Mode of
access : http://www.moseyko.ru/wp-content/uploads.
8. Planet Money [Electronic resource]. – Mode of access : http.
//www.npr.org/sections/money.
9. Property Management Insider [Electronic resource]. – Mode of access :
http: //www.propertymanagementinsider.com/tall.
10. Real Estate Management [Electronic resource]. – Mode of access : –
https://www.dataroom-provider.com/real-estate-management.
77
ФЗ
№436-ФЗ
Издание не подлежит маркировке
в соответствии с п. 1 ч. 4 ст.11
Учебное издание
Филяровская Наталья Ивановна
Давыдова Ирина Викторовна
АНГЛИЙСКИЙ ЯЗЫК
В СФЕРЕ СЕРВИСА ОБЪЕКТОВ НЕДВИЖИМОСТИ
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