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Файл:Английский язык в сфере сервиса объектов недвижимости. Учебное пособие
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A: Is there a lease to be signed?
B: Yes, there is. It‘s a two-year lease.
A: When can I see the apartment?
B: You can see it today after four o‘clock.
A: What about five o‘clock? Is that all right?
B: Ok. I‘ll meet you at five at two/forty Station Street, apartment 5A.
A: That‘s fine, thanks.
Dialogue 2
A: I am sorry, I am 10 minutes late. I got stuck in the traffic jam.
B: Oh, it‘s ok, the traffic is really busy in the afternoon. So, let‘s move around
the apartment. This is the living room.
A: It‘s rather large. What about the bedrooms?
B: Let‘s have a look at them. They have an exciting park view. Your sleep will
be deep and quiet.
A: How many closets are there? I hope I will guest my parents very often, so it‘s
really important.
B: Two closed closets and one with a sink.
A: Perfect. And where is the bathroom?
B: It has a shower and the bath tub. All utilities were installed only two months
ago. Now let‘s go to the kitchen. As you can see, it‘s modern, it has a new sink
and a store. There is a space for dishwasher, the fridge is brand new. Do you like
the apartment?
A: I really do, but, unfortunately, the rent is rather high.
B: You wouldn‘t find anything cheaper in this neighborhood, sir.
A: I‘ll think it over. Thank you.
B: You are welcome.
Dialogue 3
A: Hello! Can I talk to Bob Melon, please?
B: Yes, it‘s Melon speaking.
A: I would like to rent the apartment you showed me two days ago. Is it still
available?
B: Yes, it is.
A: I‘ll take the apartment. I like it.
B: Ok. You can sign the lease in my office . I will be waiting for you.
Living conditions
Dialogue 4
Tracey: Do you have air-conditioning in your apartment?
Alice: Well, there is air-conditioning. Do you see that air-conditioner over
there? The problem is that it is not powerful enough.
T: I guess not.
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A: Well, I am going to move out anyway. The new apartment has central airconditioning.
T: You should have moved out long, long ago.
A: But I have to wait until the lease expires. So…
T: So how can you stand the heat?
A: Well, I open the windows and I‘ve got an electric fan here. It helps a little.
Dialogue 5
John: It‘s like an oven in here! You must be roasting!
Martha: Actually, I am just comfortable.
J: You‘ve got to be kidding me! It has to be over 95 degrees Farengheit in here!
M: What can I say! I am a cold-blooded person. The warmer, the better, as far as
I‘m concerned.
J: Well, can we at least open a window and get some ventilation in here some?
Dialogue 6
Maxine: You don‘t look too cheerful, what‘s the matter?
Jane: I‘ve just moved in with a new roommate and she smokes quite a lot.
M: Oh dear, that‘s not very healthy for both of you. You should have a word
with her about it.
J: I know, but I don‘t want to offend her, she is very nice otherwise.
M: Look, it‘s so important that you‘ll just have to take the bulls by the horns and
suggest that she smokes outside.
J: Well I‘ll think about it.
Disrepair
Dialogue 7
Victoria: Hello, is Margaret here?
Margaret: This is she.
V: Hello, Margaret, this is a tenant of Apartment 10. I guess my kitchen sink is
clogged up and so is the bathtub.
M: Alright, I‘ll send someone over tomorrow.
V: Uhm, I‘d really appreciate if you would send someone to fix it today. It‘s
really a bother! I can‘t cook, or take a shower.
M: Fine, I‘ll be up in a few minutes.
V: Thanks. I appreciate it.
Dialogue 8
Heather: Gosh! The water faucet is dripping badly again!
Darlean: It‘s awful!
H: I know. I‘ve got to get it fixed as soon as possible.
D: Don‘t you want to get it fixed now?
H: I wish I could, but I‗ve got to go now. I have an appointment in twenty
minutes.
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Dialogue 9
Grace: Why is there no water coming out when you turn on the faucet?
Henry: Not even a single drop?
G: Well, it‘s just drip, drip, drip. But that‘s still not water.
H: I don‘t know. Since last night water pressure has dropped to little more than a drip.
G: Did you call the apartment manager yet?
H: Year. I called her this morning and she said she‘d send someone over.
G: But how long ago was it?
H: That was three hours ago!
G: That‘s outrageous! I just don‘t understand why they are not on top of this.
Dialogue 10
Anne: My washing machine went on the blink yesterday, so I have to go to Lina
this afternoon to do the washing.
Bonny: The same thing happened to my dishwasher last week. That‘s when I got
my husband to pitch in and help with the dishes.
A: Well, I don‘t think mine would leave work to help me wash clothes.
B: Have you called a repairman yet?
A: I called the service centre this morning after it happened. They are supposed
to be pretty good, aren‘t they?
B: They are good, but they are expensive. What I like about them is that they
usually come thesame day you call them.
A: That is certainly worth something. You know how we are! We can‘t live
without all thosemodern conveniences!
Dialogue 11
Kathrine: Oh, now! The water faucet is dripping badly again!
Pat: It‘s awful!
K: I know. I‘ve gotto get it fixed as soon as possible.
P: Don‘t you want to get it fixed right now?
K: I wish I could, but I‘ve got to go now. I have an appointment at the dentists‘
in half an hour.
Communication. Making a complaint
a. Look at the phrases in the list. In pairs decide which are used for mild
complaint and which for strong.
There seems to be something wrong with …
I want it repaired as soon as possible
That`s not good enough
I`d like to bring something to your attention
Can you do something about it?
What are you going to do about it?
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That`s unacceptable
I have a problem that demands your immediate attention.
b. Use phrases from above to complete the dialogues between landlords
and tenants.
1) A: 1) …………………………………………….. if I may.
B: Sure. What is it?
A: I`ve got a problem in my flat. The bathroom tap is leaking.
B: I see.
A: 2) ……………………………………….., please?
B: I`ll see what I can do.
A: OK, thanks.
2) A: Could I have a word with you, please?
B: certainly. What is it?
A: the radiator in my bedroom isn`t working and 3) …………….
B: I`ll have to get back to you on that.
A: Well, I`m sorry, but 4) ……………………………………….
B: Alright. I`ll come and take a look at it now.
A: That`s more like it. Thank you.
c. In pairs, act out similar dialogues using the prompts.
Broken lock on front door.
Loose tiles in bathroom.
Leaking roof.
Cracked window.
Avoid giving a direct answer
Read the exchange. Who is trying to avoid giving a direct answer?
A: When can I have your rent?
B: I`ll have to get back to you about that.
In pairs, imagine you are in the following situations. Use the sentences in
the box to avoid giving a direct answer.
You want to know when some repair work will be completed.
You want to know the cost of having double-glazing fitted.
Someone you don`t know very well wants to move in with you.
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Useful language: Avoiding giving a direct answer
Furnishing the house/a new office
Dialogue 12.
Tara: So, this is your new apartment.
Cory: Yes, I moved in a month ago and I am thinking about organizing a
Housewarming party for my closest friends.
T: It would be great! I have to say the apartment looks fantastic. Who decorated
and furnished it?
C: Believe it or not, I did everything by myself. I mean I made up sketches of
how the rooms should look like, ordered the furniture and stuff like this.
T: How long did it take?
C: Well, it took me quite a lot of time and money, I should say.
T: But the result is amazing! You have such good taste in interior décor. To be
honest, I was sure it is the work of a professional designer!
C: You are flattering me! Anyway, I am glad you think it‘s nice.
Dialogue 13
David: I‘ve got a new office now…
Nancy: That‘s great! Congratulations!
D; I need a desk and some office cabinets. How many cabinets are there in your
office?
N: I think there are four cabinets, a desk and three chairs.
D: And do you have any other furniture?
N: Oh, yes, I‘ve got a sofa and two really comfortable armchairs.
D: Are there any tables in your office?
N: Yes, I‘ve got a small round table at the sofa for some leaflets and brochures
about our company. Also don‘t forget about good conditioning!
D: I see. And how about flowers or plants? Do you have any?
N: Why are you asking? Flowers are just flowers.
D: You know, my former boss was allergic to some species of plants. We
couldn‘t have any in the office.
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N: Poor guy! But it‘s not your case, right?
D: Thanks God, not! Thanks a lot for your help. This gives me a good idea of
how to arrange my office!
Moving out
Dialogue 14
Marci: Has Patrick moved out yet?
Karen: Yes. He moved out last weekend. He is now living in a very nice quiet
neighborhood.
M: I wonder if he is paying more for rent now.
K: I don‘t have the faintest idea! Even so, it‘s still worth it, isn‘t it?
M: You are right! I think he is probably very glad to leave that noisy apartment.
K: Yes, he is. I know it for sure.
M: You know, I am also thinking of having better living conditions.
K: Oh, are you? Is it because your landlord has put up the rent again?
M; Both yes and no. My dream is to buy the apartment of my own.
K: Oh, did you inherit good money? So now you can afford a flat!
M: If only! I am going to take out a mortgage in my bank on a low interest.
Then I will find a trustworthy real estate agent and-that‘s it!
K: The friend of mine has a real estate agency and might help you if you like!
M: So kind of you!
K: Never mind!
Dialogue 15
Maria: I‘ve heard you have rented a new apartment the other day. How do you
like it?
Bob: It is quite comfortable, but not very large. It is a one-bedroom apartment.
M: Oh, what floor is it on?
B: It‘s on the second floor.
M: Good, you won‘t have to use the elevator then.
B: There is no elevator in the house.
M: So the rent must not be very high.
B: It is not very high indeed. You know I am broke and have got to save money.
M: What about a new job you have applied lately? Any success?
B: They say they liked my resume and I will have an interview soon!
M: Good news!
Communication. Skills and background required for the position of a
property manager
Warm up.Your future profession has much to do with the management of some
real estate object. It can be either a private or public building, residential,
commercial ormanufacturing object. Read about a property manager‘s role and
functions below.
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A property manager role
The property management company plays a key role in the success of the
property investment venture. Here are some interview questions that will help
you to determine the qualifications of a property manager. The questions are
about an applicant experience, communicative and practical skills, and others.
Read and understand the questions.
Experience
-How many years have you been a property manager?
-Have you had any formal training in the field?
-What systems do you have in place that allow you to do the job efficiently?
-What aspects of property management do you find particularly challenging?
Availability and communication
-What are your office hours?
-What is your availability after hours? What arrangements do you have in place
to handle emergencies?
-How quickly do you return phone calls?
-What types of regular communication can I expect to receive from you?
Practical skills
-How do you go about pricing rentals?
-What vendors do you use for maintenance and other projects?
-Do you use property management software for recording-keeping purposes?
What types of records do you keep?
-In your view, what are the key elements of keeping an income property turning
a profit?
Dealing with difficult tenants
-Tell me about a time when you‘ve had to deal with a disruptive tenant. What
steps did you take to remedy the situation?
-What percentage of past tenants have you had to evict?
-What legal services do you employ?
Dialogue 16
The interview between a property owner and an applicant for the property
manager position.
Part 1
Read part 1 and answer the questions.
1. Does the applicant just start his career as a property manager?
2. What possessed qualifications benefit to his job?
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O: (owner): Mister Finch? Take a seat, please.
A: (applicant): Thank you.
O: Sorry, I have got a meeting in half an hour, so let‘s start. You don‘t mind if
we begin with your experience, do you? How many years have you been a
property manager?
A: To begin with, I‘d like to thank you for the chance of getting this job. I have
been in the housing and communal utilities sector for ten years already. I started
as a personal assistant to a CEO in a big maintenance company.
O: Yes, this company enjoys a good reputation. And have you had any formal
training as a property manager?
A: Yes, certainly. I am a graduate from National Apartment Association (NAA)
as Certified Apartment Manager. NAA serves the multifamily housing industry,
including apartment building owners, developers and managers. Also, I am a
member of a local Communal Utilities Service Council, which helps the
professionals exchange knowledge. It really benefits to my job.
Part 2
Read part 2 and answer the questions
1. In his job does the applicant gain profit by all means or does he
understand tenants‘ problems?
2. Is he a skillful computer user?
O: What aspects of property management do you find particularly challenging?
A: Any of the potential problems that may arise with tenants is really
challenging. Taking care of a property also demands a flexible approach.
Anyway, my goal is to find a balance between getting profit and cutting costs of
rentals so as to attract new clients and satisfy the needs of current residents.
O: Do you use property management software for recording-keeping purposes?
What types of records do you keep?
A: Oh, I‘d say we can‘t do without such software these days! My colleagues and
I use the following: templates for creating lease agreements, accounting systems
to track rent payments, pay bills, and consolidate property account information
for tax and insurance, and many more!
O: In your view, what are the key elements of keeping an income property
turning a profit?
A: I suppose, in terms of a residential property, it always pays to maintain and
improve communal utilities, keep the area clean, and, of cause, promote your
property via the Internet and media.
Part 3
Read part 3 and answer the questions
1. What serious problems must a property manager handle?
2. How is a property manager protected from unreasonable claims and
complaints?
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O: Now one uneasy question. Tell me about a time when you have had to deal
with a disruptive tenant. What steps did you take to remedy the situation?
A: If a manager is liable for direct contacts with tenants, he should be some sort
of a psychologist. He should be adamant about collecting rent payments, but all
tenants may have difficult times. So, once I let defer a payment for a family
whose father lost his job. I just couldn‘t throw them away!
O: So, they avoided eviction, didn‘t they?
A: That‘s right! And legal liabilities may pertain to serious concerns including
injuries, vandalism and crimes at a property.
O: Yes, and our contract normally has a statement of what managers are and
aren‘t liable for. Then, our managers feel protected.
Part 4
Read part 4 and answer the questions.
1. Is the property owner satisfied with the answers of the applicant?
2. What do you think is the most important task waiting for the applicant
on a probation period?
O: Well, Mr.Finch, I have asked all the questions and learnt everything about
you as a possible candidate for a job in our company. You have passed the
interview very well and now you are going on a probation period.
A: Could I hear about my job duties on this period?
O: Sure! You should know that your respossibility will cover a few residential
buildings. For the beginning, your job will be to calculate all the costs covering
the property maintenance and find the ways of cutting down the costs on
running water, electricity, sewage systems maintenance, rubbish
disposal.Maybe, you will have to find cheaper suppliers of these services.
A: Thank you very much! I will do my best to pass the probation successfully!
O: Wish you good luck!
Roleplay
Get divided into three groups.
a. Two groups prepare their applicants: read the questions given
before the dialogue (about experience, skills, etc.) and invent a working
background for their candidate. These groups should also think over
somequestions on the side of the applicant.
b. The third group are HR managers who choose the questions for the
interview. Conduct an interview and then choose the best applicant for the
position, explain your choice.
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PART V
1. The text (article) under the title ―…‖
- is concerned with …
- deals with …
- tells us about …
- is about …
1. Текст (статья) под заголовком «…»
- связан с …
- имеет дело с …
- рассказывает нам о …
- текст о …
2. At the beginning of the text the
author …
- describes …
- dwells on …
- explains …
- characterizes …
- enumerates …
-points out …
- stresses …
-underlines …
- comments on …
- informs the readers …
2. В начале текста автор …
- описывает …
- подробно останавливается на …
- объясняет …
- характеризует …
- перечисляет …
- указывает …
- выделяет …
- подчеркивает …
- комментирует …
- сообщает читателям …
TEXTS FOR SELF-WORK
Методические рекомендации по работе с текстами
При самостоятельной работе над данными текстами необходимо
выполнять следующие рекомендации:
1. Внимательно посмотрите на заголовок текста и переведите его.
Это даст вам общее представление о содержании текста и его основной
2. Прочтите текст, пытаясь уловить главную мысль каждого абзаца.
3. Переведите выделенный отрывок, пользуясь англо-русским
экономическим или политехническим словарем терминов. Выписывайте и
запоминайте в первую очередь строевые слова.
4. Перед тем как выписывать слово, следует установить, какой частью
речи оно является. Выписывайте слова, отбрасывайте окончания и находите
исходную (словарную) форму слова. Помните, что в каждом языке слово
может иметь несколько значений. Отбирая в словаре подходящее по значению
русское слово, следует исходить, прежде всего, из его грамматической
функции, а также учитывать его значение в данном контексте.
5. Прочтите текст еще несколько раз. Теперь можно переходить к
составлению резюме текста.
6. Сначала сообщите исходные данные текста (заголовок, дата
публикации, название издания, автор), затем расскажите основное содержание,
вводя в предложения клишированные выражения и фразы для резюме.
Expressions for the resume of the text
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