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Файл:Discover Tourism. Учебное пособие (для аудиторной и самостоятельной работ)
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Exercise 7. Work in pairs. Take turns to be A and B. Use the from the
exercise 1.
A: Give directions to three places on the map.
B: Follow the directions on the map. Say where you are.
First go straight on,
then take the rst left.
It’s on your right,
opposite the church.
Exercise 8. Work in pairs. Make up a dialogue.
A: Imagine that one of you is a tourist and has arrived to Ulan-Ude
from another city and needs to get to the Buryatia hotel. Ask the help
B: You are saying good bye to your friend who is leaving to Irkutsk.
On the railway station a tourist asks for help. Explain him how to get to
the place he needs.
I’m at the tourist
information centre.
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Unit 3. IT AND THE TRAVEL TOURISM
Exercise 1. Study new vocabulary:
1. to book бронировать
2. accommodation размещение, жилье
3. supplier поставщик
4. commission комиссионный сбор
5. spreadsheet программный бланк распределения,
электронные таблицы
6. skill навык, умение
Exercise 2. Read the text and say how computers and IT in general are
used in travel tourism:
IT and the travel industry.
Information technology (IT) is an important part of the travel business.
Almost all suppliers, such as tour operators, airlines, and hotels, have their
own website. Customers can nd information and make online bookings.
There are also many ‘one-stop’ websites, like traveleasy.com. These allow
people to nd all the information they need on one website – for example,
the cheapest tickets, or hotel accommodation.
Buying travel servicing online, rather than through a travel agent,
is quicker and usually cheaper for the customer. Customers can also get
more information about the services they are buying. Selling online is also
cheaper for the suppliers, because they don’t have to pay a commission to
a travel agent.
Almost any job, from hotel reception to airline reservations, uses a
computer. For example, to work for a hotel, travel agent, or airline, you
need to be able to use a Central Reservation System (CRS) such as Sabre
or Fidelio. If you want to work in IT specically for the travel industry,
you need qualication in both IT and tourism.
When you apply for a job, you should always mention any IT skills you
have, like working on spreadsheets, or designing websites. If you have
these skills, you will be more attractive to an employer.
12
Exercise 3. Put the words from the box to complete the sentences:
IT booking website buying commissions customer
accommodation skills
1. A travel agent usually gets some … from selling a tour.
2. A person should have certain … if he wants to have this job.
3. For additional information, please visit our … www.
thevelvetrocket.com
4. Click here for more details, pictures, availability check and online
… at this hotel.
5. One can hardly imagine modern world without … .
6. The … is formed over entrance hallway, lounge, kitchen, two
bedrooms and bathroom.
7. Benets include enhanced … service, highly skilled staff and
our distinctive cuisine.
8. My friend is sure that … online is much more convenient and
timesaving.
Exercise 4. Say if these statements are true or false:
1. Information technology is a signicant part of the travel industry.
2. Most suppliers have their own website.
3. A ‘one-stop’ website is not useful if you want information about
many different things like ights and accommodations.
4. Buying travel services online is very inconvenient for the custom-
er.
5. Buying and selling online is cheaper for the customer and the sup-
plier.
6. Most jobs in the travel industry involve using a Central Reserva-
tion System.
7. You don’t need IT skills to work in the travel industry.
8. When you are looking for job you should hide your IT skills.
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Exercise 5. Answer the questions:
1. What is IT?
2. It is important for the travel industry, isn’t it?
3. Who are suppliers?
4. Do usually hotels have their own websites? And why?
5. What is ‘one-stop’ website?
6. Why is online buying more convenient for a customer and for a
supplier?
7. What kind of job is done on a computer?
8. Do you need qualications in both IT and tourism if you want to
work in IT specically for the travel industry?
9. What skills should you mention while applying for a job and why?
Exercise 6. Look at the features (1-4) on this travel homepage. Which
one should you click on if you want to:
a. Buy a ticket for a plane?
b. Find more information on another page?
c. Go on holiday to Majorca?
d. See everything the website sells?
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Exercise 7. Work in pairs. Find travel websites on the Internet. Write a
mini review of it by answering the following questions:
• Who and what is the website for?
• What information can you nd there?
• How useful is the information?
• Can you nd information quickly?
• Is the site attractive?
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Unit 4. DEALING WITH MONEY
Exercise 1. Match the extracts from the four conversations (a-d) with
the places (1-4):
1. A travel agent’s 3. A currency exchange
2. A bar 4. A hotel
a._______________________________
A: I’d like to change some Canadian dollars. Is the exchange rate the
same as yesterday?
B: Yes, it is.
A: And what’s the commission?
B: It’s two per cent.
A: Ok, can I change two hundred dollars, please?
b._________________________________
A: Can we have the bill, please?
B: Yes, that’s € 27.50 all together.
A: Ok. Here is fty. Sorry, I don’t have anything smaller.
B: No problem.
A: Can I have a receipt, please?
B: Sure. Here’s your change, and your receipt.
c.__________________________________
A: Good morning. I’d like to pay my bill now.
B: Yes, sir. How would you like to pay?
A: Do you take traveller’s cheques?
B: I’m afraid not. We only take credit cards or cash.
A: I’ll pay by credit card, then. Is Visa OK?
B: Visa is ne. What’s your room number?
d.___________________________________
A: So, the total price is € 1,500 – that includes ights, hotel vouch-
ers, and insurance.
B: That’s ne.
A: I need to take a ten per cent deposit now. You can pay the total
sum later.
B: Ok, here’s my credit card.
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Exercise 2. Complete the denitions (1-10) with the words in the box:
Cash credit card traveller’s cheque change commission
deposit exchange exchange rate bill receipt insurance
1. The … is extra money that you pay for a service.
2. A … is a piece of paper that shows how much you must pay.
3. A … is a sum of money which is the rst payment for some-
thing.
4. … is money in the form of notes or coins.
5. … is money you pay to protect yourself against something bad
happening.
6. A … is a piece of paper that shows how much you have paid.
7. A … is a cheque you can exchange for foreign money.
8. A … is a plastic card you can use to pay for things.
9. … is the money you get back if you pay more than something
costs.
10. The … is the value of one currency compared to another.
Exercise 3. Who says these things, the customer (C) or the person (P)
serving them?:
1. Can I have a receipt, please?
2. How would you like to pay?
3. Can you tell me the exchange rate for Canadian dollars?
4. Do you take traveller’s cheques?
5. Here’s your change, and your receipt.
6. We only take credit cards or cash.
7. Can we have the bill, please?
8. I need to take a ten per cent deposit.
9. Can I change two hundred dollars, please?
10. That’s $ 30.75 all together.
11. The total price is € 1,500.
12. And what’s the commission?
13. Is Visa Ok?
14. Sorry, I don’t have anything smaller.
17
Exercise 4. Work in pairs. Look at the information below and role play
the situations:
Customer
1. You want to change US$ 150 into euro.
2. You want to settle your hotel bill and pay by Euro-cheques.
3. You want the bill and a receipt. You only have a € 50 note.
4. You’ve just booked a holiday. You have two credit cards, Visa and
Amex.
Person serving
1. The exchange rate for US$ is 0.87. The commission is 3% for
amounts up to € 200, and 1.5 % for higher amounts.
2. The bill is 490.00. You only take cash or credit cards.
3. The bill is $ 190.
4. The total price is $2500. You need a 20 % deposit. You take Visa
and American Express, but not Amex.
Exercise 5. Match the columns:
Country Currency Symbol
Russia
Euro member Baht
Japan Dong
Thailand Yuan
Turkey Euro
China
Viet Nam Pound
UK Lira
Yen
Ruble £
₤
P
€
₫
¥
฿
¥
Exercise 6. Choose a country you interested in and nd out as much
as you can about dealing with money in the country. Write a short guide
for visitors who are planning to visit the country. Include the information
about:
• Currency
• The best place to change money (banks, bureau of change, etc.)
• The best way to carry money (traveller’s cheques, dollars, etc.)
• How easy it is to use credit/debit cards
• Other useful information
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Unit 5. HEALTH AND SAFETY ABROAD
Exercise 1. Study new vocabulary:
1. precaution предосторожность
2. shellsh моллюск
3. to boil кипятить
4. purifying tablets обеззараживающие таблетки
5. seatbelt ремень безопасности
6. helmet шлем
7. insurance страховка
8. sunburnt солнечный ожег
9. exposed открытый, незащищенный
10. sign знак, признак
11. be supervised быть под присмотром
12. current течение
13. expense расход, издержки
14. an insect repellent защита от насекомых
15. to rob грабить
Exercise 2. Read the advice for travelers in this information leaet and
say which paragraphs give advice about a) health b) safety.
Travelling around the world always involves some risk to your health.
However, by taking a few simple precautions, and using your common
sense, you can minimize the risk of illness, accident, loss, or injury.
A _________________________________
Always wash your hands before you eat. Try to eat only food that you
know is freshly cooked. Don’t eat food that has been kept warm. Avoid
uncooked food like salads, and eat only fruit that you can peel. Be careful
about sh and shellsh – in some countries they can be a health risk.
B_________________________________
Don’t drink tap water unless you know it is safe. Use bottled water for
drinking, washing food, and cleaning your teeth. If you can’t get bottled
water, boil the water before you drink it, or use purifying tablets. Avoid ice
unless you know it is made from puried water.
C_________________________________
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Always check local driving laws. If you are in a car, always wear a
seatbelt. If you are on a bicycle or motorbike, wear a helmet. If you hire
a car or bike, check that it is safe and that has insurance. Never drink and
drive. If you have an accident, call the police as soon as possible.
D________________________________
Take care not to get sunburnt. Wear a hat, sunglasses, and use sun
cream with a high skin protection factor (25+) on exposed parts of your
body. Drink plenty of liquids, particularly at the hottest time of the day.
Keep young children and babies out of direct sunlight.
E________________________________
Don’t go swimming alone, especially in very cold water. Adults should
watch each other for signs of trouble. Children should always be supervised by an adult who can swim well. Check with local people for information about such as strong currents.
F______________________________
If you are doing a dangerous sport like skiing, mountaineering, or driving, make sure you follow the safety procedures. Check that there are
medical facilities available. You must get insurance which will pay for
your medical expenses if you have an accident. Divers should wait 24
hours after their last dive before getting on a plane.
G______________________________
Avoid insect bites, particularly mosquito bites, as mosquitoes carry
malaria and other dangerous diseases. Keep your arms and legs covered
after sunset, and use an insect repellent. Sleep in a room with screens on
the windows, and use a mosquito net around the bed at night.
H______________________________
Don’t carry large amounts of cash, and keep your money and credit
cards in an inside pocket. Carry your bags carefully, and watch them all
the time, especially in crowded places. Leave your valuables in the hotel
safe, and get a receipt for them. Make a photocopy of your passport, and
make a note of your credit card numbers. If you are robbed, always call
the police.
Exercise 3. Read the text again and match the headings (1-9) with the
paragraphs (a-i):
1. Don’t get bitten
2. Dangerous sports
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