English for service and tourism industry - Английский язык в сфере обслуживания и туризма. Учебное пособие

8.10 Read the hotel descriptions and match them to their star ratings.

1. A degree of luxury is included at this level. Public areas and bedrooms are more spacious with quality furnishings and décor and satellite TV. The en suite bathrooms are fully equipped. A variety of services is provided, such as porter service, 24-hour room service, laundry and dry-cleaning. Staff will have very good technical and social skills, anticipating and responding to guest’s needs.

2.Hotels in this category provide luxury and exceptional comfort. The restaurant has a high level of technical skill, producing dishes to the highest international standards. Staff are well trained in customer care and are especially attentive, efficient and courteous.

3.Hotels in this category offer practical accommodation and are probably small with a family atmosphere. Facilities and meals are simple. Some bedrooms do not have an en suite bath or shower room, although maintenance, cleanliness and comfort need to be of an acceptable standard.

4.In this classification hotels are typically small to medium sized and offer more extensive facilities than at the one-star level. Guests can find more comfortable and well-equipped accommodation, usually with an en suite bath/shower room and colour TV. Hotel staff will offer a more professional service than at the one-star level.

5.Hotels are usually larger and provide a greater quality and range of facilities than at the lower levels. All bedrooms have a complete en suite bath/shower room and offer a better standard of comfort and equipment, such as a direct-dial telephone, a hairdryer and toiletries in the bathroom. Room service is

also provided and staff respond well to guests’ needs.

61

8.11 Translate the following sentences into Russian paying attention to the use of Complex Subject.

1.This hotel is said to be very fashionable now.

2.Japanese cuisine is considered to be very popular now.

3.He is known to be a good manager.

4.The tourists were expected to arrive in the evening.

5.The waiter is considered to be the best in the restaurant.

8.12 Translate the following sentences into English paying attention to the use of Complex Subject.

1.Известно, что это самый дорогой отель в городе.

2.Говорят, то шеф-повар учился во Франции.

3.Предполагалось, что гости приедут днем.

4.Ожидалось, что номер будет свободен к 12 часам дня.

5.Сообщается, что к вечеру погода резко ухудшится.

9 Restaurants

9.1 Memorize the words, which you’ll come across reading the text. Consult the pronunciation with the dictionary.

62

9.2 Read the text and try to understand it to be able to do the assignments that follow.

Restaurants

Types of Restaurants

The standard way in which restaurants operate is that customers sit at tables, a waiter comes to take their order, and later brings the food, and the customers pay the bill afterwards. Depending on local custom, a tip of varying proportions of the bill (often 10-20%) is added, which goes to the staff rather than restaurant.

Restaurants often specialise in certain types of food. For example, there are seafood restaurants, vegetarian restaurants or ethnic restaurants. Generally speaking, restaurants selling “local” food are simply called restaurants, while restaurants selling food of foreign origin are called accordingly, for example, a French restaurant and a Chinese restaurant.

Depending on local customs and the establishment, restaurants may or may not serve alcoholic beverages. Often, laws governing the sale of alcohol prohibit

63

restaurants from selling alcohol without a meal, because otherwise, such a sale would be an activity for a bar, which are meant to have more severe restrictions.

Some restaurants are licensed to serve alcohol, and/or permit customers to “bring your own” alcohol (BYO/BYOB*).

In economics, restaurants are the end of the supply chain in the food-service industry. There is usually too much competition in most cities since barriers to entry are relatively low, which means that for most restaurants, it is hard to make profit. In most First World industrialized countries, restaurants are heavily regulated to ensure the health and safety of the customers.

The typical restaurant owner faces many obstacles to success, including raising initial capital, finding competent and skilled labour, maintaining consistent and excellent food quality, maintaining high standards of safety, and the constant hassle of minimising potential liability for any food poisoning or accident that may occur. This is why restaurants seem to come and go all the time.

*BYOB is short for “bring your own booze (alcohol)”

9.3 Find the following word combinations in the text and translate them:

the standard way, to take the order, to pay the bill afterwards, to add, it goes to the staff, certain types of food, seafood restaurants, food of foreign origin, to be licensed to serve alcohol, foodservice industry, food poisoning, bring your own booze.

9.4 Translate into English:

посетитель ресторана; в зависимости от местных традиций; принять заказ; оплатить счет; алкогольные напитки; строгие ограничения;

попробовать все блюда в меню; слишком большая конкуренция; трудно получать прибыль; найти компетентную рабочую силу; обеспечивать здоровье и безопасность; пищевое отравление.

64

9.5 Match the words to make word combinations and translate them:

9.6 Match the words similar in meaning:

65

9.7Match the words with the definitions:

a)People who work at the restaurant

b)Captain or Host or Hostess

c)Waiter or Waitress

d)Busboy

e)Sommelier

f)Bartender

g)Buffet server

h)Floor supervisor

i)Cashier

j)Manager

k)Chef

l)Kitchen aid

m)Dishwasher

66

establishment;

2)the head cook;

3)a person who meets and sits the guests;

4)a person who washes dishes;

5)a person who takes the orders and serves the meals;

6)a person who waits on guests at a buffet or helps people to choose from a buffet menu;

7)a person who works in the kitchen but doesn’t actually cook or just makes

simple things like salads;

8)a person who pours water, clears and sets tables, and performs other similar chores;

9)the head waiter or waitress;

10)the person who actually prepares meals;

11)a person who takes orders for wine and sometimes for other alcoholic

drinks;

12)a person who receives payments from the guests.

9.8Read and remember the dialogue.

Finishing the meal

Waiter: Would you like anything for dessert?

Peter: Just a black coffee for me, please. What about you two?

Hanna: I’ll have a white coffee, please, and a piece of cheesecake.

Bennie: Nothing for me, thanks.

Peter: And could I have the bill, please.

Waiter: Certainly, sir. Just a moment. Here you are.

Bennie: Let me have it. I’ll pay.

67

Peter: Oh, no, no, Bennie, it’s my treat. Oh, there is a mistake here. Excuse me, the bill is wrong. We didn’t order two bottles of wine. We only had one.

Waiter: Yes, you are right. I’m sorry, sir. I’ll change the total.

Peter: Do you accept credit cards? Visa?

Waiter: Definitely, sir. Thank you very much.

9.9 Put the verbs in brackets into the correct form paying attention to the use of Complex Object.

1.Would you like him (serve) breakfast now? 2. They know her (to be) a good cook. 3. Father wouldn’t let the children (play) in the kitchen. 4. We don’t want him (tell) this story. 5. Pete made us (wait) for a long time. 6. Dad saw him (open) the door. 7. I heard her (play) the guitar. 8. Mother wants her (learn) French. 9. This task is difficult for you to do, let me (help) you. 10. Kate saw him (go out) of the restaurant. 11. We know Mark (to be) a good cook. 12. They expect their guests (come) in time. 13. I would like you (to bring) him a cup of coffee.14. The headwaiter ordered the waiter (lay) the table again. 15. Would you like me (bring) dessert now? 16. The waiter made us (wait) for one hour. 17. Hotel rules don’t allow people (bring) animals with them.

9.10 Role play.

Student A

You come to a restaurant. Choose the place, food from the menu, ask the waiter to describe the food you don’t know the names. Make your order.

Complain. Ask for the check. Pay the check and leave the tip.

68

Student B

You are a waiter/waitress. Welcome the customer. Help to choose, explain the names of different food, take the order, and apologize for the things the customer is complaining about. Bring the check. Be polite and friendly.

9.11Discuss with the classmates:

1.Restaurant traditions and etiquette in Russia.

2.Traditional Russian cuisine.

10Entertainment

10.1Memorize the words, which you’ll come across reading the text. Consult the pronunciation with the dictionary.

69

10.2 Read the text and try to understand it to be able to do the assignments that follow.

Entertainment

Сhoosing a hotel guests expect a certain quality accommodation, catering and activities. Entertainment has risen to new level in the vocation decision– making process. There is a growing influence of entertainment on vocation travel choices. Today the travelling public wants to have fun, to be entertained, to enjoy fantasy, and to escape from the realities of everyday life. That’s why hotels provide entertainment programs for their guests.

Lots of people prefer to mix rest with activity. That’s why the hotel entertainment team provides them with a large variety of entertainment both day and night meaning that they will not be bored for one minute.

Both children and adults are welcome to take part in the various activities which are scheduled throughout the season. Sport competitions, bingo, terrace games and aquagym are just some of activities run during the day.

Many hotels, especially all inclusive ones, provide entertainment programs for their guests. For those places that are secluded, having entertainment is a must. Some hotels have regular staff whose sole job is to entertain. This route often leads to a special bond between entertainers and the guests, which makes their vocation more memorable. Sometimes hotels contract outside performers to entertain from time to time.

A combination of both could also work. There are several different types of entertainment out there, and creating a program that is both successful and doable is the challenge that every hotel entertainment specialist must make. While planning hotel entertainment program it’s necessary to keep in mind the needs and

70