English for service and tourism industry - Английский язык в сфере обслуживания и туризма. Учебное пособие

3.9 Read and translate the announcements you can hear on board the plane. On board the plane

600 miles an hour. We'll land in New York in five and a half hours. The

2. "Good morning, ladies and gentlemen. On behalf of Captain Sonnleitner and his crew I would like to welcome you aboard this Swissair DC-9 aircraft. Our flying time to Geneva will be approximately an hour and twenty minutes. During the flight we shall be serving you with light refreshments. Please place your light luggage in the overhead racks, observe the no smoking signs, fasten your seat belts and ensure that your seats arc in the vertical position for the take off. For your safety and comfort during the flight you are requested to read the safety

instructions which you will find in front of your scat."

3. "Ladies and gentlemen, may I have your attention, please. In a

few minutes we shall be landing at Heathrow airport in London. Will you

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3.10 Speaking. You are a flight attendant. Make the following

announcements to passengers:

1.Welcome them aboard.

2.Explain the safety rules.

3.Announce a meal.

4.Give information about the flight (name and make of aircraft, altitude, speed, temperatures on board, overboard and in the city of destination, itinerary).

5.Warn about turbulence.

6.Announce landing.

3.11 Read and dramatize the following dialogue.

Air tickets

Agent: East-West Airways, Myra Davis speaking.

Roger: This is Roger Neal. Can you please tell me how much it costs to fly from Los Angeles to Hong Kong?

Agent: One way or round trip?

Roger: Round trip.

Agent: The first class round trip fare is $ 4482, and the business class fare is $2402. There's also an economy fare of $1486, but certain restrictions apply to that.

Roger: The economy fare sounds good. What are the restrictions?

Agent: You must stay at least six days and purchase your ticket in advance. Also, the number of scats at that price is limited. When will you be travelling?

Roger: Next month. I'd like to leave on the 15th and return on the 31st .

Agent: We have a flight that leaves Los Angeles at 2.00 p.m. on the 15th and arrives in Hong Kong at 4.00 a.m. on the 16th. The return flight leaves Hong Kong at 9.00 a.m. on the 31st and gets back at 10.00 a.m. the same day.

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Roger: Are they nonstop?

Agent: No, both flights stop in Tokyo for about three hours. According to the computer, there are still seats available on those flights г the lowest fare. Would you like me to make reservations for you?

Roger: Yes, please.

Agent: Just a moment. Thank you for waiting. You have reservations on Flight 78 from Los Angeles to Hong Kong on the 15th, returning on the 31st on Flight 21. The tickets must be paid for on or before the 8th.

Roger: I won't need to confirm my reservations, will I?

Agent: Yes, passengers with reservations on international flights should call to confirm them 72 hours in advance.

Roger: All right. Thank you for your help.

3.12 Read the dialogue. Try to translate the emphasized phrases without using a dictionary.

At the check-in counter

Hostess: Good morning. Your ticket and your passport, please.

Passenger: Here you are.

Hostess: Do you want a window seat or an aisle seat?

Passenger: An aisle seat, please.

Hostess: Put your luggage on the scales. Is it your only bag?

Passenger: Yes, it is.

Hostess: We have 20 kilos luggage allowance on both domestic and international flights. Your bag is 2 kilos overweight. You have to pay excess luggage charge.

Passenger: Oh, really? But it's only 2 kilos.

Hostess: I know, sir. That's the rule. $5.30, please.

Passenger: All right.

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Hostess: Here's your receipt, your ticket and your boarding pass, your passport and your luggage claim check. The flight will be boarding at Gate 56 in 5 minutes.

Passenger: Where is it?

Hostess: Just round the corner to your right. Enjoy your flight.

Passenger: Thank you very much.

3.13 Put the verbs into the suitable tense.

Yesterday afternoon I (go) to the airport to meet Pierre who (come) from Paris to spend a few days with me. I (arrive) at the airport at two o'clock, (go) to a waiting room and (sit) down. When it (announce) that the plane (be) an hour late, I (decide) to go for a walk, I (just, walk) away from the building, when I (sec) an old friend coming towards me. We (talk) for a moment, then (go) to the bar, where we (have) a few drinks. Suddenly I (remember) Pierre. We (rush) to the information desk. I (tell) that the plane from Paris (arrive) 40 minutes earlier. I (hurry) out of the building, (get) into my car and (drive) away quickly. When I (arrive) home I (find) Pierre sitting on his suitcase outside my front door.

3.14 Translate into English.

— Доброе утро! Скажите, пожалуйста, есть ли рейс на Стокгольм 25

октября?

—Да, есть два рейса — утром и вечером.

—Когда утренний рейс?

—В 6 часов утра.

—Нет, это слишком рано. У меня будет бессонная ночь, если я полечу этим самолетом. Когда вечерний рейс?

—В 8 часов вечера.

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—Когда самолет прибывает в Стокгольм?

—В 10 часов.

—Это время меня устраивает. Есть ли билеты на этот рейс?

—Да, есть несколько билетов первого класса.

—Пожалуйста, один билет туда и обратно. Я возвращаюсь 30 октября.

Хотя, нет, я не уверен, сделайте обратный билет с открытой датой.

4 Travelling by train

4.1Memorize the words and word-groups, which you'll come across reading the text. Consult the pronunciation with the dictionary.

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4.2Read the text and try to understand it to be able to do the assignments that follow.

At the railway station .

It's common knowledge that nowadays people travel a lot. They travel

the railway tickets are cheaper. And there are people who don't like flying, and there are others who enjoy travelling by train more than by plane.

With a train you have speed, comfort and pleasure combined. From

the comfortable corner scat of a carriage you have a splendid view of the

at one of the platforms ready to leave. The porters are very busy carrying

ting in. Those who haven't bought their tickets in advance are waiting in queues at the booking-office. At the bookstalls people are choosing books, magazines and newspapers for the journey. At the cloak-room or luggage office some people are leaving and taking their luggage.

There are a lot of signs in a big railway station. You may see ENTRANCE and EXIT. There is also a WAITING ROOM where you can

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the station. In this case you will look for the CLOAK ROOM or LUG-

leaves from you'll go to the INQUIRY OFFICE or the INFORMATION BUREAU.

4.3 Compare British and American English and remember :

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4.4 Find the Russian equivalents in the text to the following:

It's common knowledge; travel on business; travel for pleasure; jet

sign; small item; parcel; suitcase; inquiry office.

4.5 Find the English equivalents in the text to the following:

общеизвестно; путешествовать no стране; в их распоряжении;

различные средства транспорта; скорые поезда; хотя самолеты

быстрее; в первую очередь (во-первых); поесть в вагоне-ресторане;

4.6 Match pairs of words similar in meaning:

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4.7 Match the words opposite in meaning:

4.8 Fill in the gaps with the words from the list below.

At the station

I was waiting on the______ for the Bristol train when a______asked me if I knew the time of the next______ to Oxford.

I______ have to go to Oxford myself, so I knew. A few______ later a man wanted to know whether the train for Bristol had______ left. I knew that it hadn't so of course I_____ him. The other man_____why the train from Birmingham was late. I didn't know but I told him it was_____because of the line repairs. I couldn't______ why all these people were____ me questions. Then I_____that I was standing next to a big sign that said: “_____”.

Already, usually, often, platform, train, minute, lady, to inquire, to ask, to understand, to notice, to tell, information.

4.9 Read and remember the dialogue.

Train ticket

Mr. Spenser: I'd like a ticket for the afternoon train to Brussels.

Ticket agent: What class?

Mr. Spenser: First. I'd like a corner seat in a nonsmoker, facing the engine.

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Ticket agent: One way or round trip?

Mr. Spenser: One way, please.

Ticket agent: It's 34.20.

Mr. Spenser: Do you accept credit cards?

Ticket agent: Only Visa and Master.

Mr. Spenser: I've got a Visa.

Ticket agent: Here is your ticket. The train is departing in fifteen minutes.

Mr. Spenser: What time does it get to Brussels?

Ticket agent: Just a second... It is due to arrive in Brussels at eight sharp.

Mr. Spenser: Thank you very much.

Ticket agent: Have a pleasant journey!

4.10Translate into English.

1.Давай поторопимся, а то мы опоздаем на поезд.

2.Им не надо делать пересадку. Есть прямой поезд.

3.Хотя она приехала на вокзал в последний момент, она успела на поезд.

4.В какое время поезд должен быть по расписанию в Москве? — В 9 часов утра.

5.Мы всегда стараемся покупать билеты в оба конца, это удобнее и дешевле.

6.Где купить билеты? — Касса вон там.

полных билета и два детских.

8. Мы должны брать билет на ребенка? Ему только 1 год. — Нет,

дети до 2 лет бесплатно.

9. Вы бы хотели место в вагоне для курящих или для некурящих? — Я бы хотел для некурящих, и нижнее место, пожалуйста.

10. Дайте мне, пожалуйста, билет в оба конца до Дрездена на завтра. Я бы хотел место у окна по ходу поезда.

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