English for service and tourism industry - Английский язык в сфере обслуживания и туризма. Учебное пособие

culture and the arts have long contributed to appeal of tourist destination. It is generally agreed that cultural tourists spend more than standard tourists do.

One type of cultural tourism destination is living cultural areas. This trend is evident in the rise in the volume of tourists who seek adventure, culture, history, archaeology and interaction with local people. For an indigenous culture that has stayed largely separated from the surrounding majority, tourism can present both advantages and problems. On the positive side are the unique cultural practices and arts that attract the curiosity of tourists and provide opportunities for tourism and economic development. On the negative side is the issue of how to control tour

Cultural heritage tourism (or just heritage tourism) is a branch of tourism oriented towards the cultural heritage of the location where tourism is occurring. It involves visiting historical or industrial sites (that may include old canals, railways, battlegrounds, etc.), modern urban districts, coastal or island ecosystems, and inland natural areas. The overall purpose is to gain an appreciation of the past. It also refers to the marketing of a location to members of a diaspora who have distant family roots there. Decolonization and immigration form the major background of much contemporary heritage tourism. Falling travel costs have also made heritage tourism possible for more people.

Heritage tourism can also be attributed to historical events that have been dramatized to make them more entertaining (theme parks and country clubs) - for example, a historical tour of a town or city using a theme such as Cossacks or Vikings.

Literary tourism is a type of cultural tourism that deals with places and events from fictional texts as well as the lives of their authors. This could include following the route a fictional character charts in a novel, visiting particular settings from a story or tracking down the haunts of a novelist.

Literary tourists are specifically interested in how places have influenced writing and at the same time how writing has created place. In order to become a literary tourist you only need a novel and an inquisitive mind-set; however, there are literary guides, literary maps, and literary tours to help you on your way.

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Garden tourism is a type of niche tourism involving visits or travel to botanical gardens and places which are significant in the history of gardening. Garden tourists often travel individually in countries with which they are familiar but often prefer to join organized garden tours in countries where they might experience difficulties with language, travel or finding accommodation in the vicinity of the garden.

The list of famous gardens which attract garden tourists from afar includes:

Sissinghurst Castle Garden and Stourhead in England, Versailles and Giverny in France, Keukenhof in Holland, Villa d'Este and Villa Lante in Italy, Alhambra in Spain, Longwood Gardens and Filoli in the USA, Taj Mahal in India, Ryōan-ji in Japan. In the year 2000 the Alhambra and the Taj Mahal both received over 2 million visitors. This poses problems for the landscape manager.

Michel de Montaigne was one of the earliest garden tourists to record his impressions of gardens (1580). At the start of the twenty-first century Britain had the largest number of gardens open to the public for tourist visits: over 3,500 gardens are listed in Gardens of England and Wales Open for Charity (the 'Yellow Book').

Culinary tourism is valued by tourism industry professionals as one of the most popular niches in the world's tourism industry. Culinary tourism is defined as the pursuit of unique and memorable eating and drinking experiences, according to the International Culinary Tourism Association. Culinary tourism differs from agritourism in that culinary tourism is considered a subset of cultural tourism (cuisine is a manifestation of culture) whereas agritourism is considered a subset of rural tourism. Culinary tourism and agritourism are linked, as the seeds of cuisine can be found in agriculture.

Culinary tourism is not just experiences of the highest caliber - that would be gourmet tourism. This is perhaps best illustrated by the notion that culinary tourism is about what is unique and memorable, not what is necessarily pretentious and exclusive. Similarly, wine tourism and beer tourism are also regarded as subsets of culinary tourism.

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Wine tourism refers to tourism whose purpose is or includes the tasting, consumption or purchase of wine, often at or near the source. Wine tourism can consist of visits to wineries, vineyards and restaurants known to offer unique vintages, as well as organized wine tours, wine festivals or other special events.

Many wine regions around the world have found it financially beneficial to promote such tourism; accordingly, growers associations and others in the hospitality industry in wine regions have spent significant amounts of money over the years to promote such tourism. This is true not only to "Old World" producers (such as Spain, Portugal, France or Italy), but also for the so-called "New World wine" regions (such as Australia, Argentina, Chile, United States or South Africa), where wine tourism plays an important role in advertising their products. In Argentina, for example, the Mendoza Province is becoming one of the tourist destinations in the country as Argentine wine strides to gain international recognition. Similarly, the National Wine Centre of Australia showcases the Australian wine industry, and visitors from around the world visit Northern California's Wine Country.

Resort

A resort is a place used for relaxation or recreation. As a result, people tend

to seek out a resort for holidays or vacations. Generally, a resort is distinguished by a large selection of activities, such as food, drink, lodging, sports, entertainment, and shopping.

A resort can commonly refer to two specific but similar places:

• Towns in which tourism or vacationing is a major part of the local

The term "resort" is sometimes misused to identify a hotel that does not meet the requirements of a resort. However, a hotel is frequently the central feature of a resort.

Types of Resorts

Destination Resort

A resort is sometimes called a destination resort. This is a common usage when the facility provides food, drink, lodging, sports, entertainment, and shopping within the facility so that customers have no need to leave the facility once they arrive. Commonly these facilities are of higher quality then would be expected if one were to stay at a hotel or eat in a town's restaurant.

There are also special kinds of resorts depending upon your desired activities. The most popular resorts in the world are seaside resorts, spa resorts, ski resorts and golf resorts.

Аll-inclusive Resort

An all-inclusive resort is a resort that, besides providing all of the common amenities of a resort, charges a fixed price that includes most or all items. At a minimum, most inclusive resorts include lodging, unlimited food, drink, sports activities, and entertainment for the fixed price.

Hotel services

Example of hotel rules

If you stay in a hotel or motel, you should know some typical hotel rules that will make your hotel stay more comfortable.

•No loud music or noise is allowed in guest rooms.

•All children must be accompanied by an adult at all times. No running or

playing is permitted in the hallways.

• Long-distance telephone calls, bar bills and room service are included in your hotel bill. You may need to ask the hotel front desk to activate your telephone.

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•No pets or animals are allowed inside or outside of the hotel.

•Cooking or food preparation is not allowed inside hotel rooms. Hot plates

and microwave ovens are not permitted.

•Please, do not smoke in non-smoking rooms.

•Housekeeping service is provided daily and you must allow the

housekeeping attendant to enter the room to clean and provide fresh linens.

• Please leave wet towels and dirty bed linens in your hotel room. Do not place them in the hallway. The housekeeping service will pick them up daily during their rounds.

• You are responsible for any damage in your room such as broken furniture or staining of carpets or linens. The hotel charges a replacement fee for these items.

•Please put litter in appropriate trash containers. Leave trash in the wastebasket in your room. Do not leave it in the hallway.

•At the end of your stay you must check out of the hotel. On the day that

you leave, go to the front desk and inform the clerk that you are checking out. Give the desk clerk the keys to all rooms used by you.

Hotel Housekeeping

Hotel housekeeping is a complex operation. A lot of staff will usually be working within the hotel because when selecting the best hotel for a vacation, most people will assess not only the location, the size of the rooms, but also the hotel amenities, standards of cleanliness, hotel guests’ reviews, etc. The exact number of housekeeping staff depends on the size of the property. The housekeeper is responsible for all of these staff, and their job includes recruiting, dismissing, training and supervising them, as well as drawing up shift rotas and determining the salary for each of them. It is also the responsibility of the housekeeper to

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discipline any members of staff if necessary. The hotel housekeeper is in charge of keeping an assigned number of rooms clean. This includes a variety of services depending on the type of the room. For a standard occupied room, this will involve basic cleaning duties. For a room where the guests have just checked out, the job is more difficult and involves turning over nearly everything in the room. A checkout room must be so neat and clean that the new guests cannot tell that another family may have vacated the room only a few hours earlier.

The specific duties of a housekeeper may vary from one hotel to the next, but junior staff of the housekeeping department usually has standard responsibilities. The first is making beds. A good hotel cleaner should be able to make each bed in about a minute. Unless there are obvious stains, sheets and pillowcases are rarely changed daily. The average amount of time for sheets to be left unchanged is three days.

However, in luxury hotels sheets are changed daily. The number of sheet and pillows on the bed can also vary. While a standard hotel bed has a bottom sheet, top sheet, blanket and comforter, nicer hotels will have a sheet both beneath and on top of the blanket. Some less expensive hotels may not have a blanket at all. Hotel beds are typically made with the comforter covering the entire bed and are almost always made this way when guests first check in. However, during a guest’s stay, the comforter may only be neatly folded at the bottom of the bed. Next, the hotel cleaner must refresh any amenities in the room. Small touches such as closing the doors of a television cabinet can give a room a finished look very quickly. If there is a porch or balcony, this should be swept and any ashtrays need to be emptied.

Lastly, the trashcans in the rooms will be emptied, and the carpets swept. Moving on to the bathroom, the hotel cleaner will wipe down the tub, toilet, sink and counter. Towels will be changed and amenities will be refreshed. In a checkout room, the bathroom is cleaned more thoroughly with a variety of cleaning agents, usually including bleach.

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Small touches such as carefully folded towels are important here. Each hotel has its own preferred method for folding and placing the towels. The toilet paper must be folded to a neat point as well. In some hotels, the tip of the toilet paper is even pressed with a stamp featuring the hotel’s logo or name.

Hotels with mini-bars and turndown service usually leave these specific tasks to separate members of the staff as well. Though the typical hotel cleaner is responsible for a number of hotel rooms, there are many other important roles in the housekeeping team at most hotels. In larger hotels, there is usually a house person for each floor or section. This person is responsible for emptying the dirty linens and trash in housekeepers’ carts and refilling their towels and amenities when needed. The house person is also responsible for vacuuming hallways, dusting banisters and areas on the floor. Another member of the housekeeping staff is usually assigned to the lobby area. In large hotels this can include the checkin area, pool, fitness center, childcare center, laundry facility and a variety of other areas. Lobby hotel cleaners usually make their rounds through these areas several times throughout the day. If a guest calls for special amenities such as a microwave or crib, or other items that are not typically left in the room such a toothbrush, sewing kit or matches, these are often provided by another hardworking member of the housekeeping staff, sometimes called a runner.

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Список использованных источников

1 Агабекян, И.П. Английский язык для сферы обслуживания:

учебное пособие.- Москва: Проспект, 2016.-248 с. ISBN 978-5-392-18517-7

2 Английский язык : учебно-методическое пособие “Tourism” /

сост. А. С. Сарсенбаева. – Павлодар : Кереку, 2012. – 50 с.

3 Варнаков С.В. Туризм и гостеприимство: учебное пособие – Нижний Новгород: Нижегородский государственный лингвистический университет им. Н. А. Добролюбова, 2007. – 147 с.

4Грамматический справочник по Английскому языку: [Электронный ресурс].- Режим доступа: www.studfiles.ru

5Ишимцева, К.В. Английский язык для индустрии гостеприимства:

учебное пособие/ К.В. Ишимцева, Е.Н. Мотинова, В.В. Темякова.-М.:

АльфаМ: ИНФРАМ, 2015.- 192 с. ISBN 9785982814098

6 Киселева, З.А. Talks about tourism. Учебное пособие по разговорной практике для студентов факультета РИТММ(специальность «Социально-

культурный сервис и туризм»). – СПб.: Изд-во СПбГУЭФ, 2009. – 78 с.

7 Мальцева, Н.А. Универсальный справочник по грамматике английского языка. / Н.А. Мальцева, Т.М. Жималенкова. – М.: Глосса-Пресс,

2005. – 272 с.

8Christopher St.J. Yates. Check-in (English in tourism ). A course for hotel reception staff. -Prentice Hall International (UK) Limited, 1992.- ISBN 0-13- 280397-6

9Dubicka, I. English for international tourism Pre-intermediate; Students’ book / Iwonna Dubicka, Margaret O’Keeffe. – Longman, 2003. – 146 с. – ISBN 0-582-479886

10Keith Harding. Going International. English for tourism: Student's Book. Oxford University Press, 1998

11Kireienko, K.V. English for tourism. Навчальний посібник для

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студентів вищих навчальних закладів. Луганськ ДЗ «ЛНУ імені Тараса Шевченка», 2009

12 Leo Jones. Welcome! English for the travel and tourism industry. Student's Book. Cambridge University Press, 1998. ISBN 0521 47 900 2

13 Michael Duckwosrth. Going international. English for tourism: Work Book. Oxford University Press, 1998. ISBN 3464112292

14 Strutt, P. English for international tourism Intermediate; Students’ book

/ Peter Strutt. – Longman, 2007. – 143 с. – ISBN 978-0-582-47983-8.

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Приложение А

(справочное)

Краткий грамматический справочник

А.1 Система грамматических времен английского языка

(EnglishTenses)

Личные формы глагола имеют категории лица, числа, времени,

наклонения и залога и выполняют в предложении функцию сказуемого. В

отличие от русского языка система английских глагольных времен передает,

кроме представления о настоящем, прошедшем или будущем времени выполнения действия, различные дополнительные характеристики:

длительность выполнения действия, его завершенность к определенному моменту и т.п.

Времена группы Indefinite

Если нужно сообщить о действии или состоянии в настоящем,

прошедшем или будущем, не указывая на характер протекания действия, то употребляют Present, Past, Future Indefinite в зависимости от времени действия. Для образования вопросительной и отрицательной форм используются вспомогательные глаголы do (does)- Present Indefinite , did (Past Indefinite), will - Future Indefinite.

Если сказуемое выражено глаголом to be, to have или модальными глаголами (can, may, must и др.), то отрицательная и вопросительная формы образуются ими самостоятельно, без помощи вспомогательных глаголов.

Спряжение глаголов группы Indefinite