English for service and tourism industry - Английский язык в сфере обслуживания и туризма. Учебное пособие

7.4 Give the Russian equivalents to the words:

keeping the customer happy and safe hotel's negligence

well lit and visible areas in the absence of

in case of an emergency follow some basic guidelines

7.5Translate the following sentences into English. Use the dictionary.

Обеспечение безопасности в гостинице - проблема общая. Она касается защиты жизни и здоровья гостей и работников гостиницы, а также сохранности имущества.

В обязанности секьюрити входит наблюдение за порядком в холле отеля и других помещениях, а также реагирование на сообщения от постояльцев по поводу всевозможных инцидентов.

Большинство крупных отелей сегодня оснащены современными системами видеонаблюдения, а их номера открываются при помощи специального электронного ключа, что значительно снижает криминальный риск в отеле.

Служба безопасности гостиницы занимается разработкой процедур реагирования на чрезвычайные происшествия, повседневной безопасностью гостевых комнат, контролем ключей, предотвращением краж, контролем замков, наружным освещением, системой охранной сигнализации, системой наблюдения с помощью телемониторов.

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7.6 Read the text and try to understand it to be able to do the assignments that follow.

Not always hospitable

Hospitality may be one of the most exciting industries to work in but as

Asha Khan reports, it isn’t an easy life.

The hospitality industry is one of the fastest-growing industries in the world. It offers some exciting careers and a lot of job satisfaction.

But it isn’t easy working in a hotel-the peak holiday season is hard work, with employees often working long hours and sometimes seven days a week.

Teamwork

Every member of staff, from the housekeeper to the hotel manager, is responsible for the hotel. In smaller hotels and motels one manager is usually responsible for rooms, the foods and beverage service, registration and general management. There is a wide variety of jobs in larger hotels, including administration jobs such as accountant and marketing executive.

Benefits

Hotel employees get paid sick leave and holidays, as well as other benefits like free food and, occasionally, free holidays! Many hotels also offer free or cheap live-in accommodation and have resident managers and concierges.

People

The hospitality industry is different from other industries. Hospitality is people dealing with people, from the porter to the hotel manager. If you don’t like people, this isn’t you’re the career for you.

7.7Answer the following questions:

1.Why is the hospitality industry not always hospitable?

2.What responsibilities does a hotel manager have in a small hotel?

3.In what ways is the hospitality industry different from other industries?

4.Find three adjectives that describe a career in the hospitality industry?

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7.8 Match the jobs with the duties. Use the dictionary.

7.9 Match the words to make hotel facilities and services:

8) rooms

9) TV

7.10 Work in groups and discuss the questions:

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1.What facilities are important to hotel guests if they are on business trip?

2.What other facilities are important to these people when choosing a hotel?

3.What are the most important facilities for you when staying in a hotel?

7.11 Put the verbs in brackets into the correct form. Use Active or Passive Voice.

What’s it really like?

Amelia Humber has worked in the hospitality industry all her life, and she now (run) ______ her own Bed and Breakfast. Amelia Humber: I (start) ______

working in hotels at a very early age, initially as a chambermaid to earn some extra money whilst I (be) ______ at school. I (leave) ______ school at 16 and started working fulltime, but the long hours (mean) ______ that I knew I was going to have to do some further education if I (not want) ______ to be stuck doing such hard work for the rest of my career. I (go) ______ back to college and did an NVQ in hospitality which (teach) ______ me the business side of the practical work I (do) ______. After this I started working as a receptionist at a hotel, and gradually

(gain) ______ more and more responsibility in my job. I (begin) ______to learn more about the money aspect of running a hotel, and (teach) ______ how to cash up and how to delegate money to various departments. I (work) ______ in this position for a number of years and (earn) ______ the trust and respect of my employers. I was later (award) ______ with an assistant housekeeper job, which can (liken) ______ to vocational training, and I (learn) ______ skills on the job which went towards a diploma in hotel management. After a few years in this position, I left the company and (join) ______ the hotel chain Novotel, and after working as an assistant position for a year, I (promote) ______ to head housekeeper. This was a very demanding job and I was unable to remain in the position fulltime once I (have) ______ children, but I replaced this with a job share and (return) to fulltime work once the kids (be) ______ all at school. After 15

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years of being back in this position my husband and I (decide) ______ to turn our house into a Bed and Breakfast and make our money out of the spare rooms we now (have) ______ available after the children (leave) ______. I (not be able)

______ to make this decision if I (not have) the experience of being a housekeeper. The job of a housekeeper (be) ______ demanding as you have to be

great with people but willing to stand your own ground. It is very rewarding though, and if you (do) ______ it well you (receive) ______ a huge amount of satisfaction from the job.

8 Hotel gradation

8.1 Memorize the words and word-groups, which you'll come across reading the text. Consult the pronunciation with the dictionary.

8.2 Read the text and try to understand it to be able to do the assignments that follow.

Guide to accommodations in London

London is one of the world’s most exciting cities-but is it possible to find reasonably priced accommodation there? Once you start delving you soon find that there are all sorts of good-value options, including bed and breakfast, budget

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hotels, apartments, hostels and university residences, often with a lot more character than their more expensive hotel counterparts.

B&B is particularly British way of enjoying good, comfortable accommodation with a home-from-home feeling. Many visitors are surprised to discover such a wide range on offer in a bustling city like London. Agencies have portfolios of accommodation in small guest-houses or with families, some centrally-located, some in accessible suburbs, all offering a warm welcome to visitors.

Self-catering apartments are ideal for those on a budget and West London’s

Clarendon House Apartments, about 30 minutes by underground from Piccadilly Circus, has fully-equipped flats available from around £250 per week. Westminster

University Halls of Residence offer self-catering summer stays in central locations such as Victoria, Waterloo and the city – at present from £21.

Younger – and young-in-heart-travellers may find one of London’s newest hotels is ideal for them. The Piccadilly Hotel, beside Piccadilly Circus, is a backpackers’ dream, with dormitory beds available at £12 per night, including breakfast and linen. There are twin and family rooms, too; a lounge with 100channel TV and an internet suite.

The smaller hotel groups, such as Fullers Hotels (rooms available at weekends for £85) with their excellent pub-restaurants attached, bring a flavor of old London to their guests. They include the Chamberlain near Tower Bridge and the Sanctuary House near Westminster Abbey, with its ale-and pie house on the ground floor.

London has many small hotels, generally clustering around main rail termini such as Victoria or King’s Cross. Some are family-run, most fully accredited to the London Tourist Board and so of good standard.

8.3Answer the following questions:

1.What are the good value options for accommodation in London?

2.Why is B&B so notable?

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3.What is the price range for different hotels?

4.What is the alternative accommodation for those who don’t want to stay at a hotel?

5.Which hotels are the cheapest and why?

6.What can young travelers choose as accommodation?

7.What can smaller hotels and hotel groups offer to a tourist?

8.4Translate into Russian:

reasonable priced accommodation, good-value options, en-suite room for two, type of accommodation, wide range on offer, portfolios of accommodation, self-catering summer stays, young-in-heart travellers, bookable online, cooking facilities, excellent pub-restaurant attached.

8.5 Give the English equivalents to the following words and wordcombinations:

гостиница, бар, комфортабельное размещение, расположенный в центре, доступный пригород; полностью оборудованные квартиры, около 30

минут на метро; сеть гостиниц; включая завтрак и белье; комната на двоих;

комната на семью; гостиная с телевизором, транслирующим 100 каналов; на первом этаже; сосредоточены вокруг главных железнодорожных станций;

аккредитованы Лондонским Отделом туризма.

8.6 Match pairs of words similar in meaning:

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8.7 Match pairs of words opposite in meaning:

8.8 Match the words on the left with the definitions on the right:

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8.9 Translate into English:

1.Самый легкий способ забронировать гостиницу - через Интернет.

2.Что может быть лучше элегантного особняка в викторианском стиле в модном районе Кингсбридж?

3.В маленькой гостинице я чувствую себя как дома.

4.Агентство предлагает комнату на двоих в частном доме с кухней и отдельной ванной за 60 фунтов в сутки.

5.Общежитие расположено в 20 минутах езды на метро от центра города.

6.Мечта туриста - молодежная гостиница в центре, похожая на общежитие,

всего лишь за 14 фунтов в сутки.

7.Возле гостиницы есть ресторан и кафе, где можно недорого заказать горячий обед.

8.Бар на первом этаже предлагает широкий ассортимент пива и ночные развлечения в пятницу и субботу.

9.В небольших гостиницах в стоимость проживания включены завтрак и белье.

10.Частные семейные гостиницы чаще всего расположены около больших железнодорожных станций.

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