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very impressed with the silk scarves in their new «Miriam Designer Collection» on show at last month's Hong Kong Clothing Fair. You have been quoted a unit price of SUS50, including the cost of insurance and shipping; and are keen to place an order for 50,000 scarves from the collection.

It is now November 1 and you need the goods quickly as you are approaching your peak selling period — the six week s before Christmas. The scarves should sell well if they hit the shelves at the right time and midNovember would be ideal. Your customers like bright colours and intricate patterns, and expect to be able to choose from a wide range of designs.

Вы Ms Clara Holm, Chief Buyer at Trendsetters Inc., {40 West Street, New York, NY 10011-4211, USA). Напишите письмо в Island Silks (77

Hennessay Road, Hong Kong).

Coобщите, где вы видели товар этой компании, попросите информацию о сроках поставки, о скидках, о количестве цветов и узоров. Вам хотелось бы не менее 6—10 цветов, 10—12 узоров. Объясните, когда вы хотите получить товар и сколько шарфов вы готовы заказать.

Variant 4

Ответьте на письмо. Извинитесь за поставку испорченного товара. Объясните, что это, возможно, случилось из-за того, что ваша компания перегружена заказами. Пообещайте принять все необходимые меры, чтобы избежать подобных ситуаций в будущем. Известите о высылке новых изделий взамен испорченных. Попросите подтвердить получение и т.д.

Вы пишите на адрес:

Visteria Ltd., P.O. Box 89, Kiev 456389, Ukraine.

Вы Jack Bull, Claims Department Manager.

Men's Clothes Dealers Ltd. Ltd.

142 South Road

Sheffield S20 4HL

England

18 April

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Ref: Our Order № 142 of 21 March Dear Sirs

Thank you for your delivery of men's silk shirts, which we ordered on 21 March. At the same time we would like to draw your attention to the following.

After examination of the shirts we discovered some manufacturing defects:

-there are oil stains on 12 shirts;

-the colour of buttons of 5 shirts does not match the colour of these shirts;

-one shirt is in a different style.

We are returning defective shirts by separate mail, carriage forward, and would ask you to replace them by shirts in the colours and sizes specified below:

We would appreciate a prompt reply.

Yours faithfully

Vladimir Smurov

Export-Import Manager

Variant 5

Напишите официальный ответ (письмо). Извинитесь за задержку товара. Объясните это тем, что ваши поставщики слишком поздно (только в прошлую среду) доставили вам комплектующие детали (components). Сообщите, что заказ уже выслан и прибудет в Торонто 17

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июня. Адрес вашей компании: Ocean View Supplies Inc., 1459 Atlantic

Drive, Asbury Park, New Jersey 07712 US. Вы Fred Duvall, Customer Service Manager. Письмо должно быть направлено на имя Pat Brown, Purchasing

Manager at Pacific International, 1054 Causeway Boulevard, Toronto, Ontario, Canada.

Last month we ordered from you 120 boxes of your article № 231. You promised delivery on 30 May 2003. So far we have not received this shipment and have not heard from you.

Please arrange for immediate shipment and inform us when the shipment will arrive here.

Regards

Pat Brown

Variant 6

You are employed by the Lawsen Linen Company, P.O. Box 762 Bloomfield, New Jersey 07003. Write a letter to Mrs. Marianne Rollins, 444 Ross Avenue, Caldwell, New Jersey 07006, to explain a delay in shipping her order for one set of Floral Mist queen-size sheets and pillowcases. Because of a factory strike, all orders have been held up, but assure her that negotiations are progressing and a settlement is expected soon. Convince her to wait and not cancel her order

Variant 7

Arthur Edwards, owner of Edwards Drug Store, 1540 Peach-tree Street, N.E., Atlanta, Georgia 30309, has been a customer of the Southern Cosmetics Company, 2109 Lenox Road, N.E., Atlanta, Georgia 30326, for seven years. Because Mr. Edwards has placed an unusually large order, he has requested a special discount. As a representative of Southern Cosmetics, write a letter to Mr. Edwards refusing the discount.

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Variant 8

Geoffre's, a fine men's clothing store locatedat 10 Arlington Street, Boston, Massachusetts 02116, is having its annual fall clearance sale. All summer and selected fall merchandise will be on sale with discounts up to 60% on some items. The sale will begin on September 10. Write a letter to be sent to all charge customers, inviting them to attend three pre-sale days, September 7- 9, during which they will find a full selection of sale merchandise before it is advertised to the public.

Variant 9

6 April 2005

The Sales Manager

Plastic-A-Plenty Co.

Gough Industrial Estate

Melbourne

Australia

Dear Sir or Madam

We have used your company as a supplier to our restaurants for several years, and until recently the quality of your products has always been good.

However, on 2 September this year, we took delivery of some plastic tableware which was of extremely poor quality. Many of the bowls were chipped and several of the forks were broken. We cannot use them in our cafeterias.

I do hope that such a delivery will not be repeated, and that your supplies to us in future will again be of high quality.

If, however, we receive any further faulty plastic tableware from you, we will be obliged to find another supplier to provide us with goods which meet our own high standards. I am sure you will be able to provide us with a satisfactory explanation.

Yours faithfully Ann Jerome

Ann Jerome (Ms)

Restaurants Director

•Напишите ответ на адрес: Truffle Ltd., 10 Arlington Street, Boston, Massachusetts 02116, USA. Вы Hugh Gable, директор по продажам.

•Подтвердите получение письма.

•Извинитесь за причиненные неудобства. Это произошло из-за

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неисправной упаковочной машины.

•Сообщите вашему клиенту, что вы бесплатно замените поврежденной товар. Укажите срок доставки новой партии.

•Заверьте вашего клиента, что такая ситуация больше не повторится.

Variant 10

12 April 2005

Men's Clothes Dealers Ltd.

142 South Road, Sheffield S20 4HL

England

Dear Sir or Madam

Our order №779/015 was received yesterday, and we have now examined the contents against your enclosed list and invoice.

Although we are quite satisfied with the bulk of the large consignment, we find some items unsatisfactory. The list of unsatisfactory items is attached.

We can sell the shirts at 15% below the price-list if you agree. The other goods from the list attached are really unsaleable, and we await your instructions regarding their disposal.

Yours faithfully

Ken Brendon

Manager

Enclosure

• Напишите ответ на адрес: Intero Ltd., 1-5 Greenfield

Road, Liverpool L22 OPL. Вас зовут Mary Rollins. Вы менеджер.

•Подтвердите получение письма.

•Принесите извинения за поставку товара низкого качества.

•Сообщите, что вы уже отправили замену всем тем товарам, которые перечислены в списке. Груз должен прибыть в течение 2 недель.

•Попросите выслать авиапочтой несколько рубашек для экспертизы. Укажите, что доставку следует произвести за ваш счет.

•Выразите согласие на продажу рубашек по цене на 15% ниже котировочной.

•Выразите надежду, что данное недоразумение не отразится на ваших дальнейших отношениях.

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Variant 11

14 April 2005

Mr. Russell Crow

Superbuys Ltd. 73 Crimea Road

London SE253NF

England

Dear Mr. Crow

We were pleased to receive your letter and request you to deliver 3 pumping machines.

The delivery is to be made by mid-December. We must ask for a twoyear guarantee from the date of purchase against defects in materials and workmanship and mechanical failures, under which you undertake to repair or replace any parts found to be defective.

We shall be glad if you confirm the acceptance of our order and of the conditions stated above.

Yours sincerely

Adam Hughes (Mr)

Senior Sales Manager

•Напишите ответ на адрес: Pumping Machines Ltd., 33 Dunslable Road,

Luton, Bedfordshire, LU2 3LM, England.

Вы Russell Crow, директор по продажам.

•Подтвердите получение заказа.

•Сообщите, что в силу непредвиденных обстоятельств вы не сможете уложиться в срок, обусловленный заказчиком для поставки. Сообщите, что задержка составит приблизительно 10 дней.

•Попросите прислать подтверждение о приеме поставки с задержкой.

•Проинформируйте заказчика о возможности предоставления двухгодичной гарантии и произведении бесплатного ремонта в течение этого срока.

•Вложите в письмо образец гарантийного талона (а warranty card).

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Variant 12

19 April 2005

Household Installations Ltd

45 Bedford

Bristol BS7 9PP

Great Britain

Dear Sir or Madam

We were interested to read about your latest model of home appliances, which you have just introduced in the market.

As we understand, your engineers have finally come up with the answer to some serious problems. As stated in the article, the present products have passed test after test run by your engineers.

We would like to place an order with your company for some of your products. Therefore we enclose herewith specifications of the items we need.

We are looking forward to your prompt reply.

Yours faithfully

Jean Morreau

Senior Executive Manager

∙ Напишите ответ на адрес: Cuisines Morreau S.A., 1150

boulevard Calbcrt, F-54015 Nancy Cedex.

Вы Ms Doreen French, Sales Manager.

∙Поблагодарите за письмо.

∙Сообщите, что вы внимательно изучили спецификации, но, к сожалению, этих товаров нет временно на складе.

∙Выразите сожаление, что при сложившихся обстоятельствах вы не можете сделать заказчику предложение на какой-либо из указанных товаров. Предложите заказчику ознакомиться с вашим каталогом и котировками, выразив надежду, что что-то из списка предлагаемых вами товаров подойдет для заказа.

∙Предложите заказчику обращаться к вам с любыми вопросами, которые могут возникнуть в связи с предполагающимся сотрудничеством в будущем.

∙Сообщите, что вы высылаете каталог и котировки экспресс- почтой.

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Variant 13

20 April 2005

Mr. Henry Reynard

Export Sales Manager

Fox Industries

234 Hogden Rd

Bristol BS 79 S

UK

Dear Mr. Reynard

As you know, we have bought several machines from your company and been quite satisfied with their performance. We have even recommended Fox machines to other companies. Recently, however, the standard of your after-sales service has got much worse.

Our two HD 55Cs were installed in 1999 and your regular twiceyearly service together with our own maintenance programme has kept them in perfect working order. When there was a breakdown, your service agents used to send an engineer at 48 hours' notice. Now the situation has changed and the engineer promises to come «in about 10 days» and cannot tell us exactly when he will be arriving. Last week he arrived at 4 pm on Friday afternoon and our own maintenance engineer was unable to leave work until your man had finished.

Let me say that we are not satisfied with this state of affairs. We have already spoken to your service agents about this, but there has been no change so far.

We look forward to hearing from you and hope that you can promise an immediate improvement in your after-sales service.

Yours sincerely Leila Parton (Ms)

Purchasing Manager

•Напишите ответ на адрес: Rodent international, 56 West Road, Cardiff, CFU 2FT, UK. Вы Henry Reynard.

•Подтвердите получение письма.

•Извинитесь за доставленные неприятности.

•Пообещайте проверить работу инженеров, ответственных за обслуживание аппаратуры.

•Заверьте, что в будущем обслуживание будет отличным.

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Variant 14

20 April 2005

F. Lynch & Co. Ltd.

Nesson House

Newell Street

Birmingham ВЗ ЗЕ

England

Dear Sir or Madam

Until last year we were receiving regular orders from you, but we see from our sales records that we have had no orders since then.

We wonder, if there is any special reason for tNs, for which we are responsible. Of course, it might be a simple thing, such as our mistake in not having sent you our new catalogue and price-list.

Whatever the reason, we are anxious to resume business relations with you and would welcome your comments. Please be quite frank in your answer.

Yours faithfully John Peterson

Export Sales Manager

•Напишите ответ на адрес: Interoffice Ltd.,1—5 Greenfield Road, Liverpool L22 OPL, England.

Вас зовут Simon Snow. Вы менеджер по закупкам.

•Укажите причину прекращения заказов - неконкурентоспособные цены и частные задержки в доставке заказов.

•Поинтересуйтесь, не изменились ли условия поставки и платежа.

•Выразите согласие на возобновление сотрудничества при условии 3%- ой скидки на большую партию.

•Предложите встречу для подготовки нового контракта о сотрудничестве.

•Попросите выслать вам последний каталог.

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Variant 15

21 April 2005

Men's Clothes Dealers Ltd.

142 South Road

Sheffield S20 4 HL

England

Dear Sir or Madam

Thank you for your delivery of men's silk shirts, which we ordered on 2t March. At the same lime we would like to draw your attention to the following.

After examination of the shirts we discovered some manufacturing defects:

-there are oil stains on 12 shirts;

-the colour of buttons of 5 shirts docs not match the colour of these shirts;

-one shirt is in a different style.

We are returning defective shirts by separate mail, carriage forward, and would ask you to replace them by shirts in the colours and sizes specified below:

We would appreciate a prompt reply. Yours faithfully

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