Commercial_Correspondence

12

Example email

Dear Mr Adair

As you know, we have been insuring individual shipments of our chinaware with you for some time and have now established a firm customer base in both North and South America.

We will continue to be making regular shipments, and wondered if you could arrange open cover for £200,000 against all risks to insure consignments ex-UK to North and South

American eastern seaboard ports?

I look forward to hearing from you.

Elaine Goodman

Export Department

GLASTON POTTERIES Ltd

Clayfield, Burnley BB10 1RQ

Tel: +44 (0)1282 46125

Fax: +44 (0)1282 63182

Email: e.goodman@glaston.co.uk

1 Why does Glaston Potteries want the policy changed?

2 What are the destinations for Glaston Potteries' consignments?

3 Do Glaston Potteries want a policy that insures them against any eventuality, or only specific things?

Quotation forr

Re CalfeEr

In an open cover policy, the client can be certain that the consignment is insured as soon as they have returned the declaration form to the insurance company. Settlement may either be on a monthly or quarterly basis, or per shipment.When insurance cover is nearly used up,the insurance company will inform the client and ask whether they want to renew the policy.

vb

12

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HotOficat5orro of shIpment under open cover/.

Glaston Potteries have made a shipment to Canada.

12

ILA

Telephone +44(0)128246125

Facsimile +44 (0)1282 63182

Email e.goodman@glaston.co.uk

www.glaston.com

14 July 20—

Mr David Adair

Worldwide Insurance Ltd

Worldwide House

Vorley Road

London N19 5HD

Dear Mr Adair

Open Cover Policy OC 515561

Please note a shipment we are making to our customers, MacKenzie Bros, Canada. Details are on the enclosed declaration form, No.117 65913.

Yours sincerely

Elthce, GooabAtax

Elaine Goodman

Export Department

Enc.

Registered No. 7164.81

VAT Registered No. 133 53431 o8

Francis Korvin

Dear Mr Korvin

Policy No. OC 515561

I am writing to inform you that a number of pieces of crockery were damaged in a recent shipment to MacKenzie Bros of Dawson, Canada. The consignment was shipped clean on

Manitoba, ex-Liverpool 16 September. You have our declaration form No. 117

I would be grateful if you could send me a claim form.

Elaine Goodman

Export Department

GLASTON POTTERIES Ltd

Clayfield, Burnley BB10 1R0

Tel: +44 (0)1282 46125

Fax: +44 (0)1282 63182

Email: e.goodman@glaston.co.uk

na aznolev open cover/. poky

One of Glaston Potteries' shipments to Canada has been damaged so Elaine Goodman emails Worldwide Insurance claiming under their

open cover policy. Notice that she saves the main details for the claim form and states that the goods were shipped clean on board, indicating that the bill of lading shows there was no damage when the goods were delivered to the ship.

12

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3

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3

•Repay to claim

•poky

Worldwide Insurance are willing to accept Glaston Potteries'claim, but they offer a warning as this is one of a number of claims Glaston have made.

to

111

claims?

2 38

3 What does Mr Korvin mean

your premium?

4 Which words in the

letter have a similar meaning to the following?

a think about

bbring to your attention

cways

dthe cost of insurance

I have now received our assessor's report with reference to your claim CF 37568 in which you asked for compensation for damage to two turbine

engines which were shipped ex-Liverpool on the Freemont on 11 October, for delivery to your customer, D.V. Industries, Hamburg.

The report states that the B/L, No. 553719, was claused by the captain of the vessel, with a comment on cracks in the casing of the machinery.

Our assessor believes that these cracks were the first signs of the weakening and splitting of the casing during the voyage, and that this eventually damaged the turbines themselves.

I regret that the company cannot accept liability for goods unless they are shipped dean (see Clause 26B of the policy).

I am sorry that we cannot help you further.

Yours sincerely

Fraaci.s

Francis Korvin

Claims Manager

ReiectIon of dem F

In this letter Worldwide Insurance reject a claim on the grounds that the bill of lading was not clean. Note that the exporter is entitled to call in his own assessor

to inspect the damage, and that if there is a

dispute,the case would

be settled by

ARBITRATION.

12

Jana! aidwen

242 RESERVATIONS

EXAM PL ES 242 !Air travel

242 Train travel

242Hotel reservation

243APPOINTMENTS

EXAMPLES 243 Conference fadlities

243Making an a ppointnerit

244Confirming an appointment

244Cancelling an appointment

244Follow-up after an appointment

245HOSPITALITY

EXAM PLEB 245 Request for hospitality

245Letter of thanks

246Invitation

246Accepting an invitation

246Declining an invitation

247SPECIAL OCCASIONS

EXAM P ES 247 ,i.).:Drn Va:d h-lidOnS on an a;:oointment

247 C.12,:iFiattliati,-; vas: on a promotion

247Leal/iris

248Illness Or accident

248Retiring

248Message of condolence

248Seasonal greetings

249Points to remember

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Dear Mr Wood

This is to confirm our phone conversation this morning.

Please would you make two Business Class reservations, London—Kobe return, in the names of Mr P.R. Dell and Ms B. Newsome. Outward flight DA164, departing Heathrow at 10.05 on Wednesday 12 June, return flight DA165, departing Kobe at 20.30 on Tuesday 18 June.

Please send the tickets for my attention and charge to our account.

Yours sincerely

roc f/L Cow-a/fe,

Beth Cowan

Dear Ms Meek

To confirm the arrangements we discussed this morning, would you please book a return ticket, with couchette, in the name of Ms Jean Miles for London—Paris—Zagreb, depart Thursday 18 July, and returning Zagreb—Paris—London, depart Saturday 3 August?

The reservation should be in a non-smoking compartment.

Please send your invoice to Jane Lewis in our Finance Department.

Yours sincerely

Mekta/

S. Mehta (Mr)

Dear Ms Okada

Please could you reserve two Executive Grade rooms from 3 June to 18 June inclusive for Mr P.R. Dell and Ms B. Newsome?

I would be grateful if you could confirm these reservations by return.

With best regards

Saki COGVW.4/

Beth Cowan

Dear Sir / Madam

We are holding our annual conference this year in Kyoto and are looking for a hotel which can offer us accommodation and conference facilities from Thursday 14 November to about 4.00 p.m. on Sunday 17 November.

We require accommodation and full board for 60 delegates, 15 of whom will be accompanied by their spouses. Therefore, we will need 45 single and 15 double rooms for three nights. We would also like coffee and tea to be served to the delegates mid-morning and mid-afternoon on each day of the conference.

For the sessions we will need a room with full conference facilities (including PowerPoint), that can accommodate 60 to 70 people.

Please would you send us a list of your tariffs and let us know what discounts you allow for block bookings?

Yours faithfully

W.1-terro!2

W.Herron (Ms)

Dear Mr Gomez

Could you contact our Production Director, Mr Norman Luman, to discuss the possibility of setting up a contract for you to supply us with steel over the next year?

He will be in his office all next week, and if you could email or telephone him he would be glad to arrange a meeting with you.

Best wishes

Pat Nash,

Pat Nash (Ms)

PA to Production Director

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