2.Hotel service ( Обслуговування в готелях).

A la carte a menu having individual dishes listed with separate prices.

Тable d'hôtea restaurant meal offered at a fixed price and with few if any choices

All inclusive an all-inclusive resort is one that, in addition to providing lodging, includes a wide range of other amenities such as unlimited food, beverages, sports activities, and daily and nightly entertainment. Golf, diving and spa services usually cost extra, as does top-shelf liquor at some resorts. Group rate prices with discounts which are applied when morе than 10 people are served(groups of tourists).

The European Plan sometimes abbreviated as EP in hotel listings, indicates that the quoted rate is strictly for lodging and does not include any meals. All food provided by the hotel is billed separately. Taxes and tips are usually additional as well.The advantage of the European Plan is that it encourages guests to try a variety of restaurant experiences, and they can often save money by eating at establishments that charge less than the hotel dining room.

Complex Service a standard set of tourist services including check- in and check-out, accommodation, nourishment and excursions.

The American Plan sometimes abbreviated as AP in hotel listings, means that the quoted rate includes three meals a day, i.e. breakfast, lunch, and dinner. In the American plan, the meals are provided by the hotel kitchen. Some hotels offer guests the option of being on the American plan or paying a la carte for food consumed in their facility. Travelers choosing a hotel in a remote location where there are not many restaurants — or none at all — need to stay at a hotel that offers an American plan. In Europe and some other countries the American Plan is referred to as Full Pension or Full Board.

Modified American Plan sometimes abbreviated as MAP in hotel listings, means that the quoted rate includes two meals a day, including breakfast and either lunch or dinner. In the Modified American plan, these meals are provided by the hotel dining room. Some hotels offer guests the option of being on the American Plan, a Modified American Plan, or paying a la carte for food consumed in their facility. In Europe and some other countries the Modified American Plan is referred to as Half Pension or Half Board.

Нousekeeper's report a list of notes which is in the front office used to check the status of the rooms. It makes an easy for the housekeeping as well as front office to know the current status of each room in the hotel. Usually the housekeeping control desk supervisor prepares it.

Individual service a kind of service when factors concerning guest’s likes or dislikes are taken into consideration.

Intervening period the season of a year between high and dead seasons when average prices are set.

3. General terms and notions (Загальні терміни та поняття)

Duty free a system of free sale at airports, on planes or ferries and other vehicles or in other places. The goods are sold at a cheaper price than usual because you do not have to pay import tax on them.  

Package tour or package holiday consists of transport and accommodation advertised and sold together by a vendor known as a tour operator. Other services may be provided like a rental car, activities or outings during the holiday. Transport can be via charter airline to a foreign country. Package holidays are a form of product bundling.

Reception room or area where guests or visitors present and identify themselves or are received, (2) register to stay in a hotel.

Service Charge is often a fee for some service rendered that is in addition to fees already paid for that service. In some cases, service charges stand alone and don’t include additional fees, but very often they’re tacked onto fees for other things.

Сancellation the act of rescinding; the cancellation of a contract and the return of the parties to the positions they would have had if the contract had not been made; "rescission may be brought about by decree or by mutual consent".

Booking is the arrangement that you make when you book something such as a hotel room, a table at a restaurant, a theatre seat, or a place on public transport.

Voucher is a bond which is worth a certain monetary value and which may be spent only for specific reasons or on specific goods. Examples include (but are not limited to) housing, travel, and food vouchers. Vouchers are used in the tourism sector primarily as proof of a named customer's right to take a service at a specific time and place. Service providers collect them to return to the tour operator or travel agent that has sent that customer, to prove they have given the service.

Parking space in which to park vehicles or a vehicle.

Ski pass a card, ticket, or permit giving authorization for the holder to enter or have access to a ski lift .

Inter rail is a railway ticket available for unlimited rail travel in a specific country for a certain period of time.

Canoeing the sport or activity of traveling in or paddling a canoe .

Сruise a voyage on a ship or boat taken for pleasure or as a holiday and usually calling in at several places .

Route a way or course taken in getting from a starting point to a destination .

Ferry a boat or ship for conveying passengers and goods, especially over a relatively short distance and as a regular service.

Port a town or city with a harbour or access to navigable water where ships load or unload.