- •Business Letter Writing Strategies (plus Practice)
- •1. Beginning a letter
- •‘We are writing in connection with …’
- •2. Ending a letter
- •3. Giving good/bad news.
- •4. Saying what you can and cannot do.
- •5. Giving reasons.
- •6. Requesting action.
- •7. Apologising.
- •8. Making a mild complaint.
- •9. Making a strong complaint.
- •10. Making a letter more personal.
- •Ideas in writing can be connected in three different ways:
- •Practice
- •1. Group the following expressions according to the part of the letter they mark – opening, body of the letter, closing:
- •2. Fill in the table with the appropriate expressions given below:
- •3. Group the following expressions into two columns according to the information they present – positive or negative :
- •4. Match the expressions in English with their Russian equivalents:
- •5. Give English equivalents instead of the Russian word combinations in brackets:
- •6. Match the phrases with the intentions they express:
- •7. Here are some ways to begin a request letter:
- •8. You can start a response letter:
- •10. Here are some ways to give good/bad news:
- •11. Here are some ways to say what you can and cannot do
- •12. Fill in the gaps in these openings with a suitable phrase to make a letter more personal.
- •13. Use appropriate phrases to start the sentences for them to make sense.
- •14. These requests are all mixed up. In each sentence put the words and phrases in the correct order.
- •15. Make up correct sentences of the phrases given below, make all necessary changes. Translate the sentences into Russian.
- •16. Fill in the blanks with the prepositions where necessary. Translate the sentences into Russian.
- •17. Join the two parts of these sentences so that they make good sense:
- •18. Underline the correct word in each bracket.
- •19. Use the gerund instead the verbs in brackets and fill in prepositions where necessary.
- •20. Make the given business letter correct: open the brackets and put the verbs into a correct tense from.
Business Letter Writing Strategies (plus Practice)
The second step is to learn the language of most important writer's intentions.
1. Beginning a letter
Here are some ways to being a request letter:
‘We are writing to enquire about …’
‘We are writing in connection with …’
‘We are interested in …and we like to know…’
If it is a response letter (you are answering a letter), you can start:
Thank you for your letter of (date) 'We have received your letter of (date) |
concerning ...' asking if ... ' enquiring about ...' enclosing ...' |
2. Ending a letter
Here are some ways to end a letter.
'I look forward to receiving your order/products/reply/etc.'
'Looking forward to hearing from you.'
If you gave some information in the letter, you can close:
'I hope that this information will help you.'
'Please feel free to contact me if you have any further questions.'
'Please do not hesitate to contact me if you need any further information.'
3. Giving good/bad news.
Here are some ways to give good/bad news:
Good news |
I am |
pleased delighted happy |
to |
tell inform advise |
you that ... |
Bad news |
I |
regret advice |
to |
tell inform advise |
you that ... |
4. Saying what you can and cannot do.
Here are some ways to do it:
We are able to ...
We have been forced to ...
We are unable to ...
5. Giving reasons.
Here are some ways to do it:
This is |
owing to ... due to ... as a result of ... because of ... |
Note: 'owing to' is normally only used for bad news. If you want to use the verb after these phrases, add the fact that...
e.g. This is due to the fact that the rouble has fallen.
6. Requesting action.
Here are some ways to ask people to do something for you:
Please could you ... We would be grateful We would appreciate it |
if you could . |
If it is urgent, add: |
as soon as possible without delay immediately |
Note: "Please could you ..." – when asking for something usual, the most direct.
7. Apologising.
Here are some ways to do it:
We apologise for ...
We must apologise for ...
We are extremely sorry for ...
Usually, it is polite:
a) to give the reason for the problem
b) and then apologise again at the end of a letter:
'Please accept our apologies once again'.
'We hope that this has not caused you any inconvenience'.
'With apologies once again'.
Note: Use the "-ing" form (gerund) after these phrases.
e.g. We are extremely sorry for losing your order.
A GERUND is a noun made from a verb by adding -ing:
doing, working, driving, etc.
AN INFINITIVE is the "to" form of a verb:
to do, to work, to drive, etc.
Certain verbs can be followed by gerunds or infinitives, but their meaning changes.
E.g.: I stopped writing the report (=I was writing the report, then I stopped).
I stopped to write the report (=I stopped what I was doing in order to write the report).
For your reference here is a list of some common verbs that can be followed by infinitives, but not gerunds:
DECIDE, WANT, PLAN, MANAGE, CHOOSE, OFFER, PROMISE, AGREE, CAN’T AFFORD, REFUSE, FAIL, LEARN
For you reference here is a list of some common verbs that can be followed by gerunds, but not infinitives:
FINISH, ENJOY, DISLIKE, AVOID, GIVE UP, DENY, SUGGEST, DELAY, PUT OFF, CARRY ON, KEEP ON, CAN’T HELP, RISK.
Gerunds follow prepositions in some common expressions:
E.g.: I'm thinking of visiting the UK next year.
You can also say "We are extremely sorry that ..."
E.g. We are extremely sorry that we lost your order.